US Returns & Exchanges

Fossil is committed to making your shopping experience a success and is offering free returns and exchanges. If you are not 100% satisfied with your purchase, we will accept returns of unworn, unwashed merchandise for up to 90 days from purchase for a full refund or exchange. Proof of purchase, such as a copy of the original sales receipt or packing slip invoice, is required for reimbursement of the full purchase price. In all cases, refunds will be made in the form of the original payment.

Please enclose your packing slip and use your prepaid shipping label to send your U.S. Fossil purchase back for return or exchange. If you have lost your Fossil label or packing slip, please call customer care at 1-800-449-3056.

Returns policies for orders shipped internationally can be found on our International Orders page.

All returns and exchanges of Fossil.com merchandise must be mailed to:

FOS
ATTN: Web Returns
3901 W Miller Rd Suite 200
Garland, TX 75041

(Please note that this address is for mail-in returns / exchanges only.)
Returns policies for orders shipped internationally can be found on our International Orders page.

Fossil is not able to place exchange orders for orders that were placed with tender type Paypal.

Web Returns

To return your unworn products for a web refund please follow these steps:

  • Detach the Return Detail Form* and keep the Order Summary for your records.
  • Circle the merchandise you are returning on the Return Detail Form, enter the quantity if more than one of the same product was ordered, mark return, and indicate the appropriate reason code for the return. Reason codes are:
    1. Item did not fit
    2. Defective
    3. Returning a gift (Original credit card will be credited)
    4. Item not as pictured
    5. Wrong item shipped
    6. Item did not arrive on time
    7. Damaged in shipment
    8. Other (Please be specific)
  • Enclose the Return Detail Form along with the merchandise in a well-sealed box.
  • Attach the supplied return label to the outside of your package and ship us the merchandise. We recommend that you return the item through a traceable shipper.**
When processing your return, we will refund the same credit card and/or Fossil.com Gift Certificate used to place the original order.

Web Exchanges

To return your unworn products for an exchange please follow these steps:

  • Detach the Return Detail Form* and keep the Order Summary for your records.
  • Circle the merchandise you want to exchange on the Return Detail slip, enter the quantity of the exchange if more than one of the same product was ordered, mark exchange, indicate the appropriate reason code for the exchange, and include the style number of the item you want in exchange. Reason codes are:
    1. Item did not fit
    2. Defective
    3. Returning a gift (Original credit card will be credited)
    4. Item not as pictured
    5. Wrong item shipped
    6. Item did not arrive on time
    7. Damaged in shipment
    8. Other (Please be specific)
  • Enclose the Return Detail Form along with the merchandise in a well-sealed box. Attach the supplied return label to the outside of your package and ship us the merchandise**.

When processing your exchange, we will first refund the same credit card and/or Fossil.com Gift Certificate used to place the original order, then charge you for the merchandise you are wanting in the exchange. In the event the item you want in exchange for your original purchase in not available you will be notified via email.

*If you do not have your original Return Detail, please include the following information with your return or exchange: bill-to name, address and phone number; ship-to name, address and phone number; order number; reason for return or exchange; and requested exchange items if applicable.

**We suggest that all returns and exchanges be sent via a trackable carrier such as UPS or FedEx. Fossil is not responsible for packages lost in transit if sent via a non-trackable carrier.