WARRANTY AND REPAIRS

Watches
Leathers
Sunwear

Watches
Your FOSSIL brand watch is warrantied by Fossil for a period of 11 years from the date of purchase under the terms and conditions of this warranty. The Fossil warranty covers material and manufacturing defects.

Register your watch here.

During the warranty period the watch movement, hands and dial are the only components covered under this warranty. These will be repaired or the watch will be replaced, at the sole discretion of Metro Service Center, free of repair charges, if it proves to be defective in material or workmanship under normal use. A $8.50 return shipping and handling fee will apply to all warranty service.

If the problem you are having with your watch is not covered by our warranty, or if your warranty has expired, the service
and repair charges are as follows:

• $27.00 for the repair of all components not covered under warranty; this includes the return shipping and handling fee.
• $17.00 for battery replacement; this includes return shipping and handling fee (excluding Wrist Net products).

The Manufacturer’s Warranty Does Not Cover:

• Battery, case, crystal, strap or bracelet.
• Damage resulting from improper handling, lack of care, accidents, or normal wear and tear.
• Water damage unless marked water-resistant.
• Repairs if the watch was not originally purchased from an authorized Fossil retailer.

This warranty is void if the watch has been damaged by accident, negligence, unauthorized service, or other
factors not due to defects in material or workmanship.

Should service be required, please send your watch, a copy of your sales receipt, a completed Watch Repair Form (click here to download form), and payment to:

Metro Service Center
ATTN: REPAIRS
10615 Sanden Drive
Dallas, TX 75238
Note: This address is for mail-in only.

Please allow up to 4 to 6 weeks from the date we receive your package for your watch to go through the repair process.

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Leathers
Our limited warranty covers against defects in material or workmanship one year from the date of purchase. A valid sales receipt must be included to show your product was purchased within the warranty period.

For all warranty related service a $8.50 return shipping and handling fee will apply. Once your product is inspected and a defect is found due to manufacturer’s workmanship, we will replace your product with the same style or an equivalent style of equal value based on the purchase price. At this time, Fossil will not repair damaged leather products, we will replace them if the conditions of this warranty are met.

This warranty is void if the leather product has been damaged by accident, negligence, unauthorized service, or other factors not due to defects in materials or workmanship, or a valid receipt is not included.

Should service be required, please send your leather product to:

Metro Service Center
ATTN: REPAIRS
10615 Sanden Drive
Dallas, TX 75238
Note: This address is for mail-in only.

Along with your leather product, please include the following:

• A note which includes your name and return address, phone number and email address. Also within that note detail the problem you are having with your product.
• A copy of your sales receipt.
• Check or money order made payable to Metro Service Center for the appropriate service charge, or you can send us your credit card information, which includes your credit card number and expiration date.

Reminders when sending your leather product to us for service:

• We encourage you to send your package certified, insured or through a traceable shipper. Metro Service Center is not responsible for packages lost or stolen in transit to us.
• Your leather product will be inspected and replaced within 4 to 6 weeks of the date that we receive your package if all the conditions of this warranty are met.

Leather Care & Cleaning Instructions:
Fossil handbags are designed and crafted of the finest materials available. To maintain the appearance of your Fossil handbag we recommend the following:

• Treat the item with care and limit exposure to direct heat and sunlight.
• Keep this item dry and avoid damp or wet surfaces.
• Care should be taken when using this bag as color transfer can occur.
• Do no use any chemical cleaners to care for this product.

Only leather products sold through authorized Fossil dealers are subject to the terms of the warranty.

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Sunwear
Fossil Sunglasses have a limited warranty that covers against breakage due to defects in material or workmanship one year from the date of purchase. This warranty does not include scratches to the lens. A dated sales receipt, is required to honor our warranty.
For all warranty related service a $8.50 return shipping and handling fee will apply. Once your product is inspected and a defect is found due to manufacturer’s workmanship, we will replace your product with the same style or an equivalent style of equal value based on the purchase price. At this time, Fossil will not repair damaged eyewear products, we will replace them if the conditions of this warranty are met.

This warranty is void if the eyewear product has been damaged by accident, negligence, unauthorized service, or other factors not due to defects in materials or workmanship, or a valid sales receipt is not included.

Please note: Do not send us prescription lenses. All defective sunglasses are disposed of upon receipt and replaced if the terms of this warranty are met. The Metro Service Center will not be responsible for replacing prescription lenses sent in error by the customer.

Should service be required please send your eyewear product to:

Metro Service Center
ATTN: REPAIRS
10615 Sanden Drive
Dallas, TX 75238
Note: This address is for mail-in only.

SHIPPING INFORMATION:
Along with your eyewear product, please include the following:

• A note which includes your name and return address, phone number and email address. Also within that note detail the problem you are having with your product.
• A copy of your sales receipt.
• Check or money order made payable to Metro Service Center for the appropriate service charge, or you can send us your credit card information, which includes your credit card number and expiration date.

Reminders when sending your eyewear product to us for service:

• We encourage you to send your package certified, insured or through a traceable shipper. Metro Service Center is not responsible for packages lost or stolen in transit to us.

Only eyewear products sold through authorized Fossil dealers are subject to the terms of the warranty.

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