How do I place an order online?
Fossil has plenty of great products to order on our website! You can search by keyword or style number from the Fossil homepage, or browse through our product categories listed on the top of the site. Once you have chosen the Fossil product(s) you would like to order, add the item(s) to your shopping bag by clicking the “Add To Bag” button. At this point, you can either continue shopping or click “Checkout” to proceed with the checkout process. At any time during your shopping experience, you can view your shopping bag by clicking the link in the top right corner.
Once you are ready to checkout and have proceeded to the shopping bag, you will need to choose the shipping country (if different than the US). When you’re ready, you can proceed to checkout or complete the process with PayPal. During the checkout process, you will need to enter your shipping, billing (if different than shipping), and payment information. You will also be able to indicate if this order is shipping as a gift. Once you place the order, you will receive an order confirmation number along with an email to confirm your purchase. Please allow 1-2 business days for processing and you will receive a shipment confirmation email once the order ships.
My order is not processing. What do I do?
If you receive an error message while placing your order, there could be a problem with the information entered. Please verify the billing address you entered at checkout. The billing name and address you entered must match your credit card statement exactly for an order to be processed. Please refer to your credit card company if the problem persists.
If you continue to face issues placing your order, please contact our Customer Care department at 1-800-449-3056 between 8am — 7pm (CST), Monday through Friday or between 9:30am — 6pm (CST) Saturday, and one of our Customer Care representatives will be glad to assist you. Please be advised that multiple unsuccessful order attempts may result in multiple credit or debit card authorizations.
Fossil aims to provide you with the best shopping experience possible. If you have received an error message when trying to place an order, we recommend reviewing the following explanations before attempting to place another order.
The billing address provided does not correspond to the credit or debit card you are using.
The security code for your card is incorrect. For Visa, MasterCard and Discover, this is the LAST 3 digits on the back of your card. For American Express, it is the 4 small digits located on the front of your card.
The credit card used is not issued within the United States.
Each time an order is attempted, a pending authorization will be placed on your account. For unsuccessful orders, these pending authorizations usually drop off in 3-5 business days, dependent upon your bank. If you have any further questions, please contact Customer Care at 1-800-449-3056.
What is your shipping policy?
Fossil ships Monday through Friday excluding holidays. The shipping cut-off time is 3pm CST. Orders placed after 3pm CST will be processed the next business day. All shipping dates are pending credit card verification for in-stock merchandise. Please allow 1-2 business days for your order to process before it is shipped. Deliveries occur Monday - Friday. To learn more about our shipping methods and delivery times, please click here.
What forms of payment do you accept?
For orders shipped within the United States, Fossil accepts U.S. issued major credit cards, PayPal and Fossil Gift Cards. If you are shipping to Canada or Mexico, please visit our International Orders page for information regarding acceptable forms of payment.
If you are using a prepaid card from MasterCard, Visa, or American Express, please follow the instructions provided by the card provider. For further instructions regarding your prepaid card please contact the customer service number provided by the card provider. Please be advised that PayPal is not accepted as a payment option for gift cards. For more information regarding payment options on Fossil.com, please visit our Payment Options page.
Can I track the shipment of my order?
Once your order is assigned a tracking number, you will receive a confirmation email with the number. If you have not received this email within 1-2 business days of placing your order, please contact our Customer Care department with your order confirmation number to obtain your tracking number. You can also check the status of your order by visiting our Order Tracking page.
Can I change or cancel my order?
Fossil is unable to change or cancel any orders once they have been placed due to expedient processing time at our warehouse. We recommend verifying all of your information before proceeding with your order.
How do I return or exchange an item from my order?
Fossil is committed to making your shopping experience a success and offers free returns and exchanges. If you are not 100% satisfied with your purchase, we will accept returns of unworn, unwashed merchandise for up to 90 days from purchase for a full refund or exchange. Proof of purchase or packing slip invoice is required for reimbursement of the full purchase price. In all cases, refunds will be made in the form of the original payment.
Please enclose your packing slip and use your prepaid shipping label to send your U.S. Fossil purchase back for return or exchange. If you have lost your Fossil label or packing slip, please call Customer Care at 1-800-449-3056. Please visit our Returns & Exchanges page for more information.
Returns policies for orders shipped internationally can be found on our International Orders page.
How can I place an order with international shipping?
Fossil.com is now proudly offering shipping to Canada and Mexico. Please note that all prices shown on our website are in USD. You will see the correct currency once you change the shipping country at checkout.
When you're ready to complete your order, be sure to review all of the items you've placed in your shopping cart. Next, select your desired country under the ‘Shipping To’ option and click ‘Checkout’. Lastly, follow the instructions on the screen to finalize your order. For more information about international shipping, please visit our International Orders page.
What is Borderfree?
Fossil is now proudly offering international shipping. Shipping is extended through our international logistics partner Borderfree. By placing an international order, you acknowledge that the financial transaction and shipment will be processed by Borderfree. However, Fossil will remain as the main Customer Care contact for all international customers. Click here to learn more about Borderfree.
Why can’t I choose international shipping for some items?
Some Fossil products are not available for international shipping. Although you may be able to add the item to your cart, you will not be able to complete the checkout process with international shipping with these restricted items.
INTERNATIONAL ORDERS (en Español)
Como puedo realizar un pedido internacional?
Fossil.com ofrece envíos a Canadá y México. Por favor tome en cuenta que los precios reflejados en nuestra página web son en dólares americanos (USD). El precio en la divisa correspondiente será calculado una vez seleccione el país de envío en la pantalla de compra.
En cuanto esté listo/a para realizar su pedido, asegúrese de verificar todos los artículos que agregó a su carretilla de compra. Luego, seleccione el país de envío en la opción de ‘Shipping To’ y haga clic en ‘Check out’. Por último, para completar su pedido siga las instrucciones en la pantalla. Para mayor información sobre el envío para pedidos internacionales, por favor visite nuestra sección de Pedidos Internacionales.
Qué es Borderfree?
Fossil ofrece envíos a Canadá y México. El envío es realizado por medio de Borderfree quien es nuestro asociado de logística internacional. Al realizar un pedido internacional, usted acepta que la transacción y el envío serán procesados por Borderfree. Sin embargo, Fossil seguirá siendo el principal contacto de Servicio al Cliente para pedido internacionales. Haga clic aquí para obtener más información sobre Borderfree.
Porque no puedo seleccionar envío internacional para cualquier artículo?
Algunos artículos de Fossil no están disponibles para envío internacional. Aunque pueda agregar el artículo a su carretilla de compra, el sistema no le permitirá completar su pedido con envío internacional para artículos restringidos.
INTERNATIONAL ORDERS (en Français)
Comment puis-je passer une commande avec une adresse de livraison à l’international?
Fossil.com propose la livraison des commandes au Canada et au Mexique. Veuillez noter que tous les prix sur notre site internet sont indiqués en dollars américains (USD). Après avoir choisi le pays de livraison, le montant sera indiqué dans votre devise.
Au moment de passer la commande, veuillez vérifier les articles que vous avez ajoutés à votre panier. Sélectionnez ensuite le pays de livraison sous l’option ‘Shipping To’ et cliquez sur ‘Check out’. Enfin, suivez les instructions sur l’écran pour passer votre commande. Pour plus d’informations sur la livraison internationale, veuillez consulter notre rubrique Commandes Internationales sur notre site internet.
Qu’est-ce que Borderfree ?
Fossil propose maintenant la livraison au Canada et au Mexique. L’envoi est effectué par notre partenaire en logistique internationale Borderfree. En plaçant une commande avec une adresse de livraison en dehors des États-Unis, vous reconnaissez que votre achat sera encaissé et que votre commande sera traitée par Borderfree. Cependant, le Service Après-Vente pour tous nos clients internationaux restera principalement effectué par Fossil. Cliquez ici pour en savoir plus à propos de Borderfree.
Pourquoi ne puis-je pas choisir certains produits pour la livraison à l’international ?
Certains produits Fossil ne sont pas disponibles en dehors des Etats-Unis. Même si vous parvenez à ajouter l’article à votre panier, vous ne pourrez finaliser votre commande si l’adresse de livraison est à l’international car ces produits ne peuvent être envoyés en dehors des Etats-Unis.
How do I register my watch online?
Fossil does not require registration of your products for warranty purposes. To register your item and keep track of your Fossil products in your Fossil account, please click here. If you have questions or need help with registration, please contact Customer Care at 1-800-449-3056.
How do I get my watch repaired?
Should your watch need warranty or non-warranty service, please click here to download our watch repair form (U.S. only). For more information about our watch warranty and service, please visit our Warranty & Repairs page.
Where do I find information about my Fossil product’s warranty?
Fossil aims to provide you with high quality products and service. Fossil watches, leathers, sunglasses, and jewelry come with limited warranties that protect against defects in material or workmanship. To see if your Fossil product qualifies for warranty service, please visit our Warranty & Repairs page for more information.
I’m not located within the United States. Where do I send my watch for service?
Should your watch need warranty or non-warranty service outside of the United States, please visit our International Service Centers page to find an authorized Fossil service center near you.
How do I order extra links for my watch?
If you are located in the United States, extra links can be ordered with a U.S. issued credit or debit card by calling the Metro Service Center at 1-800-842-8621. Please have your watch's style number ready (located on the back of your watch) so our representatives can assist you.
Each link adds approximately ½ an inch to the watch bracelet. The first 3 links are complimentary. There will be an additional charge for any link after the first 3. For all orders there is a $3.99 shipping and handling charge plus any applicable taxes. There is a limited quantity of links, therefore availability cannot be guaranteed.
Once the order has been placed, please allow 7 to 10 business days to receive your links via USPS. You can take your watch to any Fossil store to have these links added to your watch.
If you are located in Canada, please click here for more information about ordering extra links for your watch.
How can I order replacement bands for my watch?
Customers located in the U.S. can order a replacement leather or silicone strap by contacting the Metro Service Center at 1-800-842-8621. Orders must be placed with a U.S. issued credit or debit card. Please have your watch’s style number ready (located on the back of your watch) so our representatives can assist you. Once the order is placed, please allow 7-10 business days for the strap to arrive. You can then take your watch and strap to any Fossil store to have it installed.
If you are in need of a watch bracelet, we ask that you send your watch to our authorized service center to have the bracelet replaced. Please click here to download our repair form.
If you are located in Canada, please click here for more information about ordering replacement bands for your watch.
Where can I find instructions on how to use my watch?
Instructions for current Fossil watch styles can be found on our Watch Instructions page. Please note that the instructions are listed by watch movement, not style number. If you have an older watch, or are unable to find instructions for your watch movement, please contact Customer Care at 1-800-449-3056 or click here.
How can I care for my Fossil leather product?
Fossil leather products are designed and crafted of the finest materials available; as such we do recommend handling it with great care. While we do not have a specific product to recommend, the leather may be cleaned using a quality leather care lotion. We definitely suggest that you test the product of your choice on an inconspicuous area of the product to make sure there is no adverse reaction. As with any cleaning product, please follow the label directions carefully. To maintain the appearance of your Fossil leather product we recommend the following:
Treat the item with care, and limit exposure to direct heat and sunlight.
Keep this item dry, and avoid damp or wet surfaces.
Care should be taken when using this product, as color transfer can occur.
Do not use any chemical cleaners to care for this product.
Care instructions for your specific leather good are also located on the product’s details page. Search for the item using our site search to learn more.
How do I check my gift card balance?
You can check the balance of your Fossil gift card by calling our toll-free number at 1-800-242-5353 or online by clicking here.
How can I buy a gift card?
If you are located in the United States, you can purchase Fossil gift cards online at Fossil.com or at any U.S. Fossil store. Click here to buy a gift card!
Customers in Canada can purchase gift cards at any Fossil store in Canada. In Canada, gift cards can be used for in-store purchases only. We do not currently accept gift cards online for purchases being delivered to Canada.
Fossil gift cards can only be used in the country that they are purchased.
Can I send a message with my order?
Yes, Fossil offers one gift message per order. During checkout you can select this option and write a custom message to your recipient.
Does Fossil offer gift wrap?
Fossil does offer gift wrapping service for some items. During checkout, you can select the gift wrap option for items that are eligible.
How do I sign up to receive promotional emails?
Signing up for Fossil emails is easy. Click here to sign up and be the first to hear about our latest styles and offers.
How do I sign up to receive Fossil catalogs or mailings?
Click here to sign up to receive our latest catalogs and mailings. We’ll send you catalogs including our newest Fossil products.
How can I unsubscribe from Fossil catalogs or emails?
Click here to manage your Fossil subscriptions for catalogs and emails. You can log into your Fossil account, if you have created one, or manage your subscriptions by entering your information.
How can I find out how Fossil will use and protect my personal information?