Fossil has plenty of great products to order on our website! You can search by keyword or style number from the Fossil homepage, or browse through our product categories listed on the top of the site. To place a product in your shopping cart, from the product page, select the desired size, colour, quantity of the item you wish to purchase, and click 'Add to Bag'. Select the 'Continue Shopping' button to continue browsing, or the 'Checkout' button to complete your order.

While in your shopping cart, you can remove the quantity at any time. Simply click the 'REMOVE' button.

Remember, by clicking the link in the upper right-hand corner of the screen, you may view your shopping cart at any time. This allows you to add, change, or delete items whenever you like.

When you're ready to complete your order, be sure to review all of the items you've placed in your shopping cart. To checkout, follow the instructions on the screen to finalise your order. You may check out without signing in, create an account, or use an existing account.

Please note that we are currently unable to ship to New Zealand.

 

Fossil aims to provide you with the best shopping experience possible. If you have received an error message when trying to place an order, we recommend reviewing the following explanations before attempting to place another order.

• The billing address provided does not correspond to the credit or debit card you are using.

• The security code for your card is incorrect. For Visa, MasterCard this is the LAST 3 digits on the back of your card.

• The credit card used is not issued within Australia

If you continue face issues placing your order, please contact our Customer Care department at 1-800-818-853 or when ringing from a mobile (02) 8977 8086 between 9:00 am — 5:00pm (AEST), Monday through Friday and one of our Customer Care representatives will be glad to assist you. Please be advised that multiple unsuccessful order attempts may result in multiple credit or debit card authorisations.

 

While we cannot guarantee delivery times, we endeavour to meet the following schedule.

Orders sent via standard shipping should expect delivery within 3-5 business days after receipt of order.

Orders sent via express shipping should expect delivery within 1-2 business days after receipt of order.

Please note all fragrance orders are deemed to be dangerous goods, therefore will be sent via road freight. Please allow additional lead times for these deliveries

All orders will be dispatched same day if the order is received Monday to Thursday by 1:00 PM AEST for in-stock merchandise and successful credit card payment verification.

Any orders placed after 1:00 PM AEST will be dispatched the next business day. For any orders received after 1:00 PM AEST on Friday or over the weekend, order will be processed on the next business day and dispatched by the end of the following business day.

Deliveries are made Monday to Friday, excluding holidays.

To learn more about our shipping methods and delivery times, please click here. 

 

Payment may be made only by credit or debit card. We accept Visa and Mastercard.

 

Your order becomes available for online status-tracking 24 hours after it has been placed. You can check the status of your order by visiting our Order Status page.

 

Fossil is unable to change or cancel any orders once they have been placed due to expedient processing time at our warehouse. We recommend verifying all of your information before proceeding with your order.

 

Fossil (Australia) Pty Ltd (ACN 072 935 614) ("Fossil" / "we" / "us") is committed to making your shopping experience a success and trusts that you will be happy with your purchase. However, if the product is faulty or significantly different to that described or if you simply change your mind and are not 100% happy with your purchase, we are happy to provide you with a refund or exchange.

1. Package the product to be returned in a well-sealed box (preferably the one it was delivered in) together with proof of purchase of the product from the Fossil Australia Online Store

2. Post the product by Registered Post to us at:

Fossil Group Australia
E Commerce Returns Department
PO Box 6277
Frenchs Forest NSW 2086

3. Upon receipt of the returned product, we will assess whether the product is faulty. If the product is faulty, we will send you a replacement if available, or refund the original purchase price of the returned item within 5 to 10 business days. Refunds will be credited only to the card used to make the original payment.

Please visit our Returns page for more information. 

 

Should your watch need warranty or non-warranty service, please click here to download our watch repair form. For more information about our watch warranty and service, please visit our Warranty & Repairs page.

 

Fossil aims to provide you with high quality products and service. Fossil watches, leathers, sunglasses, and jewellery come with limited warranties that protect against defects in material or workmanship. To see if your Fossil product qualifies for warranty service, please visit our Warranty & Repairs page for more information.

 

Should your watch need warranty or non-warranty service outside of Australia, please visit our International Service Centres page to find an authorised Fossil service centre near you. 

 

Please email spareparts.au@fossil.com with the model number of your watch (located on the back) for further assistance.

 

Please email spareparts.au@fossil.com with the model number of your watch (located on the back) for further assistance.

 

Instructions for current Fossil watch styles can be found on our Watch Instructions page. Please note that the instructions are listed by watch movement, not style number. If you have an older watch, or are unable to find instructions for your watch movement, please contact Customer Care at 1800-818-853 or click here.

 

Fossil leather products are designed and crafted of the finest materials available. To maintain the appearance of your Fossil leather product we recommend the following:

• Treat the item with care, and limit exposure to direct heat and sunlight.
• Keep this item dry, and avoid damp or wet surfaces.
• Care should be taken when using this product, as colour transfer can occur.
• Do not use any chemical cleaners to care for this product.

Care instructions for your specific leather good are also located on the product’s details page. Search for the item using our site search to learn more.

 

Signing up for Fossil emails is easy. Click here to sign up and be the first to hear about our latest styles and offers. 

 

Click here to manage your Fossil subscriptions for emails. You can log into your Fossil account, if you have created one, or manage your subscriptions by entering your information.

 

For more information Fossil’s privacy practices, please visit the Privacy Policy page.