Fossil has plenty of great products to order on our website! You can search by keyword or style number from the Fossil homepage, or browse through our product categories listed on the top of the site. To place a product in your shopping cart, from the product page, select the desired size, colour, quantity of the item you wish to purchase, and click 'Add to Bag'. Select the 'Continue Shopping' button to continue browsing, or the 'Checkout' button to complete your order.

While in your shopping cart, you can remove the quantity at any time. Simply click the 'REMOVE' button.

Remember, by clicking the link in the upper right-hand corner of the screen, you may view your shopping cart at any time. This allows you to add, change, or delete items whenever you like.

When you're ready to complete your order, be sure to review all of the items you've placed in your shopping cart. To checkout, follow the instructions on the screen to finalise your order. You may check out without signing in, create an account, or use an existing account.

Please note that we are currently unable to ship to New Zealand.

Fossil aims to provide you with the best shopping experience possible. If you have received an error message when trying to place an order, we recommend reviewing the following explanations before attempting to place another order.

• The billing address provided does not correspond to the credit or debit card you are using. 
• The security code for your card is incorrect. For Visa, MasterCard this is the LAST 3 digits on the back of your card. 
• The credit card used is not issued within Australia

If you continue to face issues with placing your order, please contact our Customer Care department at 1-800-818-853 or (02) 8977 8086 between 9:00am — 5:00pm (AEST), Monday through Friday and one of our Customer Care representatives will be glad to assist you. 

Please be advised that multiple unsuccessful order attempts may result in multiple credit or debit card pending authorisations placed on your account. For unsuccessful orders, these pending authorisations usually drop off within 3-5 business days, dependent upon your bank. If you have any further questions, please contact Customer Care at 1-800-818-853 or (02) 8977 8086. 

All orders will be sent via free express shipping.

While we cannot guarantee delivery times, we endeavor to deliver within 1-2 business days after receipt of order.

All orders will be dispatched same day if order is received Monday to Thursday by 11:00 AM AEST for in-stock merchandise and successful credit card payment verification.

Any orders placed after 11:00 AM AEST will be dispatched the next business day.

For any orders received after 11:00 AM AEST Friday or over the weekend, will be processed next business day and dispatched by the end of the following business day.

Deliveries are made Monday to Friday, excluding public holidays.

Payment may be made by Paypal, credit or debit card. We accept Visa and Mastercard. 

Your order becomes available for online status-tracking 24 hours after it has been placed. You can check the status of your order by visiting our Order Status page.

Changes or cancellations can be made prior to the order being invoiced at our warehouse. No charges will be incurred. Please contact us and provide your name, address and order number, and a Customer Care representative can help to confirm whether the change or cancellation can be made pending the processing stage of your order. 

Fossil is committed to making your shopping experience a success therefore if you are not 100% satisfied with your online purchase, we will accept returns of unworn merchandise for up to 30 days from purchase for a full refund.

Proof of purchase is required for reimbursement of the full purchase price. In all cases, refunds will be made in the form of the original payment. All online orders must be returned via the method described below.

1. Complete the Returns / Exchange form on the bottom of your packing indicating whether you are seeking to return for refund of exchange for an alternate product.
   
   
2.  Ensure your product is unworn and in its original packaging. Put packing slip, proof of purchase and your product in a padded postbag or box.
   
   
3. Post the package by Registered Post to us at: 

FOSSIL AUSTRALIA RETURNS
c/o DHL Supply Chain
4 Millner Avenue
Horsley Park NSW 2175
Australia

OR

Take the product and your proof of purchase to your nearest Fossil store.

If the product is faulty or significantly different, we will send you a replacement if available, or refund the original purchase price of the returned item. All refunds will be processed within 5 to 10 business days from date package is received at our warehouse.

Need a different colour, size, or item? The easiest way to make an exchange is by visiting a store near you. For store locations please click here.

If there’s not a store near you, please return the item (using the return process above) then place a new order online

We’ve designed select products to help protect your credit and debit cards embedded with Radio Frequency Identification (RFID) chips.This helps prevent unwarranted scanning of the chip while the card is in your product.We have installed a special lining to help shield the RFID chips on credit and debit cards from being scanned when the product is properly closed.The manufacturer and distributor of this product disclaim liability arising out of your use of the product, including liability from unauthorised persons scanning any RFID chip contained in the product.

Should your watch need warranty or non-warranty service, please click here to download our watch repair form. For more information about our watch warranty and service, please visit our Warranty & Repairs page.

Fossil aims to provide you with high quality products and service. Fossil watches, leathers, sunglasses, and jewellery come with limited warranties that protect against defects in material or workmanship. To see if your Fossil product qualifies for warranty service, please visit our Warranty & Repairs page for more information.

Should your watch need warranty or non-warranty service outside of Australia, please visit our International Service Centres page to find an authorised Fossil service centre near you. 

Please email spareparts.au@fossil.com with the model number of your watch (located on the back) for further assistance.

Please email spareparts.au@fossil.com with the model number of your watch (located on the back) for further assistance.

Instructions for current Fossil watch styles can be found on our Watch Instructions page. Please note that the instructions are listed by watch movement, not style number. If you have an older watch, or are unable to find instructions for your watch movement, please contact Customer Care at: Tel: (+61) 2 8977 8086 or Toll Free: 1800 818 853 or click here.

Fossil leather products are designed and crafted of the finest materials available. To maintain the appearance of your Fossil leather product we recommend the following:

• Treat the item with care, and limit exposure to direct heat and sunlight.
• Keep this item dry, and avoid damp or wet surfaces.
• Care should be taken when using this product, as colour transfer can occur.
• Do not use any chemical cleaners to care for this product.

Care instructions for your specific leather good are also located on the product’s details page. Search for the item using our site search to learn more.

Signing up for Fossil emails is easy. Click here to sign up and be the first to hear about our latest styles and offers. 

Click here to manage your Fossil subscriptions for emails. You can log into your Fossil account, if you have created one, or manage your subscriptions by entering your information.

For more information Fossil’s privacy practices, please visit the Privacy Policy page.

Please click here to visit our Fossil Smartwatch FAQs. You will be able to select your wearable and see a list of frequently asked questions.

For international Fossil Smartwatch Support phone numbers, please click here.