Web Purchase Returns

 

 

Fossil (Australia) Pty Ltd (ACN 072 935 614) ("Fossil" / "we" / "us") is committed to making your shopping experience a success and trusts that you will be happy with your purchase. However, if the product is faulty or significantly different to that described or if you simply change your mind and are not 100% happy with your purchase, we are happy to provide you with a refund or exchange. Please follow the steps outlined below.

This policy is provided in addition to, and does not alter any of your statutory rights under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)).

If your watch needs to be returned for repair under warranty -  please follow instructions on https://www.fossil.com/au/en/customer-care/warranty-and-repairs.html

FAULTY OR SIGNIFICANTLY DIFFERENT PRODUCTS

If the product is faulty or significantly different to that described, we are happy to exchange the product or provide you with a refund, within 30 days of receipt of the product, as detailed below.

To return your faulty or significantly different product for an exchange or refund, please follow these steps:

 

Package the product to be returned in a well-sealed box (preferably the one it was delivered in) together with proof of purchase of the product from the Fossil Australia Online Store.

Post the product by Registered Post to us at:

FOSSIL AUSTRALIA RETURNS
c/o DHL Supply Chain
4 Millner Avenue
Horsley Park NSW 2175
Australia

Take the product and your proof of purchase to your nearest Fossil store.

Upon receipt of the returned product, we will assess whether the product is faulty or significantly different to that shown or described to you. If the product is faulty or significantly different, we will send you a replacement if available, or refund the original purchase price of the returned item within 5 to 10 business days from date in which product is received. Refunds will be credited only to the card used to make the original payment.

REFUNDS – CHANGE OF MIND

Fossil is committed to making your shopping experience a success therefore if you are not 100% satisfied with your online purchase, we will accept returns of unworn merchandise for up to 30 days from purchase for a full refund.

If you change your mind and are not 100% happy with your purchase, we will provide you with a refund provided that:

The product is unused and in its original packaging
The product hasn't been personalised at your request
You return the product to us within 30 days of receipt of the product with:

  • Original Delivery Note or Packing Slip, and
  • Dated proof of receipt

Please keep a copy of the above for your records.

To return the product for a refund, please package the product to be returned in a well-sealed box (preferably the one it was delivered in) together with the original Delivery Note/Packing Slip and Dated proof of receipt.

Post the product by Registered Post to us at:

FOSSIL AUSTRALIA RETURNS
c/o DHL Supply Chain
4 Millner Avenue
Horsley Park NSW 2175
Australia

Upon receipt of the product we will assess if the product is in its original and unused condition. If the product to be returned is not in its original and unused condition, we will contact you and arrange to send the product back to you. If you do not respond within 14 days, we will just send the product back to you. If the product is in its original and unused condition and accepted by us for a refund, we will refund the original purchase price of the returned item within 5 to 10 business days from date in which product is received. Refunds will be credited only to the card used to make the original payment.