Web Purchase Returns

 

Fossil (Australia) Pty Ltd (ACN 072 935 614) ("Fossil" / "we" / "us") is committed to making your shopping experience a success and trusts that you will be happy with your purchase. However, if the product is faulty or significantly different to that described or if you simply change your mind and are not 100% happy with your purchase, we are happy to provide you with a refund or exchange. Please follow the steps outlined below.

This policy is provided in addition to, and does not alter any of your statutory rights under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)).

 

Faulty products or products that are significantly different to that described

If the product is faulty or significantly different to that described, we are happy to exchange the product or provide you with a refund, within 14 days of receipt of the product, as detailed below.

 

Faulty Products

To return your faulty for an exchange or refund, please follow these steps:

Package the product to be returned in a well-sealed box (preferably the one it was delivered in) together with proof of purchase of the product from the Fossil Australia Online Store.

Post the product by Registered Post to us at:

Fossil Group Australia
E Commerce Returns Department
PO Box 6277
Frenchs Forest NSW 2086

Upon receipt of the returned product, we will assess whether the product is faulty. If the product is faulty, we will send you a replacement if available, or refund the original purchase price of the returned item within 5 to 10 business days. Refunds will be credited only to the card used to make the original payment.

 

Significantly Different Product

To return your significantly different product for a refund, please follow these steps:

Package the product to be returned in a well-sealed box (preferably the one it was delivered in) together with proof of purchase of the product from the Fossil Australia Online Store.

Post the product by Registered Post to us at:

Fossil Group Australia
E Commerce Returns Department
PO Box 6277
Frenchs Forest NSW 2086

Upon receipt of the returned product, we will assess whether the product is significantly different to that shown or described to you. If the product is significantly different to that shown or described to you, we will refund the original purchase price of the returned item within 5 to 10 business days. Refunds will be credited only to the card used to make the original payment.

 

Change of Mind

If you change your mind and are not 100% happy with your purchase, we will provide you with a refund provided that:

  • The product is unused and in its original packaging

  • The product hasn't been personalised at your request

  • You return the product to us within 14 days of receipt of the product

  • You retain a copy of the:

    • Original Delivery Note or Packing Slip, and

    • Dated proof of receipt.

To return the product for a refund, please follow these steps:

Package the product to be returned in a well-sealed box (preferably the one it was delivered in) together with:

  • The original or a copy of the Packing Slip (if there is more than one item on the Packing slip, identify on the Packing slip which item is being returned).
  • A copy of the dated proof of receipt.

Within 14 days of receipt of the product, post the product by Registered Post to us at:

Fossil Group Australia
E Commerce Returns Department
PO Box 6277
Frenchs Forest NSW 2086

Upon receipt of the product we will assess if the product is in its original and unused condition. If the product to be returned is not in its original and unused condition, we will contact you and arrange to send the product back to you. If you do not respond within 14 days, we will just send the product back to you. If the product is in its original and unused condition and accepted by us for a refund, we will refund the original purchase price of the returned item within 5 to 10 business days. Refunds will be credited only to the card used to make the original payment.

 

Refunds

Fossil Australia provides refunds for faulty product, significantly different product than that described, and change of mind within 14 days of purchases made on fossil.com.au. To return a product for a refund, please follow the steps as described under the relevant sections above.

 

Returns Generally

We recommend that all returns be sent via registered post and be insured for loss and damage. Products should also be returned to us by a method that requires a signature from us to acknowledge our receipt of the returned Products. Alternatively, we can arrange for the collection of returned products at your cost. Fossil does not accept any responsibility for packages lost in transit.

Please note that you must pay for the cost of postage of returned products unless the product is faulty or significantly different from that described; in these cases Fossil Australia Pty will refund any reasonable charges of postage to your credit card upon receipt and assessment of the faulty or significantly different product.

Fossil (Australia) Pty Ltd.

PO Box 6277

Frenchs Forest NSW 2086

Phone: (+61) 02 8977 8086

Toll Free: 1800 818 853

Fax: (+61) 02 9453 0299

Email: customercare.au@fossil.com

Website: www.fossil.com.au