WARRANTY & REPAIRS

 

General

Watches

Fossil Q

Leathers

Jewellery

 

 

General

Nothing in this warranty document limits, excludes or modifies or purports to limit, exclude or modify any statutory consumer guarantees or any implied condition or warranty the exclusion of which would contravene any statute or cause any part of this warranty document to be void (“Non-Excludable Guarantees”). Subject to the limitations in the preceding sentence, the following warranties and remedies are exclusive and in lieu of all other warranties, terms of conditions, express, implied or statutory, as to any matter whatsoever, all of which are expressly disclaimed by Fossil Australia (Pty) Ltd. Subject to the Non-Excludable Guarantees, Fossil Australia (Pty) Ltd. shall not be liable for incidental, consequential, indirect, special or punitive damages or liabilities of any kind arising out of or in connection with the sale or use of this product, whether based in contract, tort (including negligence), strict product liability or any other theory, even if Fossil Australia (Pty) Ltd. has been advised of the possibility of such damages and even if any limited remedy specified herein is deemed to have failed of its essential purpose. Subject to the Non-Excludable Guarantees, Fossil's entire liability shall be limited to replacement or repair or refund of the purchase price paid, at Fossil's sole option where permissible by law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This warranty is void if the watch has been damaged by accident, negligence of persons other than authorised Fossil Australia (Pty) Ltd. sales or service agents, unauthorised service, or other factors not due to defects in materials or workmanship.

 

 

Watches

 

WARRANTY INFORMATION

Your FOSSIL watch is warranted by Fossil Australia (Pty) Ltd. for a period of two [2] years from the original date of purchase under the terms and conditions of this warranty. The Fossil Australia (Pty) Ltd. warranty covers mechanical and manufacturing defects. A copy of the warranty card and/or proof of purchase is required for claims under this express warranty. Fossil’s Swiss watches have their own warranty policy. View the Swiss Watch Warranty and Instructions

During the warranty period, the watch movement, hands, and dial are the only components covered under this express warranty. A covered component will be repaired or the watch will be replaced free of repair charge if it proves to be defective in material or workmanship under normal use.

In case of replacement, Fossil Australia (Pty) Ltd. cannot guarantee that you will receive the same model watch. If your model is not available, a watch of equal value or similar style will be provided. The warranty for the replacement watch ends two [2] years from the date the replacement watch is received.

The express warranty does not cover:

  • crystal, strap or bracelet

  • damage resulting from improper handling, lack of care, accidents or normal wear and tear

  • water damage unless marked water-resistant (5 ATM or above)

  • indirect or consequential damage resulting from the defects or inaccuracy or inoperativeness of the watch

For service work that is not covered under this warranty, the Metro Service Centre may perform the services you request for a charge dependent on watch style and type of work requested. These charges are subject to change. Such charges will be notified and agreed by you prior to performing the services.

 

REPAIRS

Should service be required, click here to download the checklist and repair form, review the instructions and pricing, and send to:

Metro Service Centre
PO Box 6277
Frenchs Forest NSW 2086
 
Phone: (+61) 02 8977 8086

Toll Free: 1800 818 853

Do not send original packaging, as it will not be returned. Fossil Australia (Pty) Ltd. highly recommends you insure your parcel and adequately protect the watch during shipment. Fossil Australia (Pty) Ltd. is not responsible for product lost or damaged during shipment.

 

 

FOSSIL Q

 

FOSSIL Q WARRANTY BOOKLETS

 

 

Leathers

 

WARRANTY INFORMATION

Our limited warranty covers against defects in material or workmanship one year from the date of purchase. A valid sales receipt must be included to show your product was purchased within the warranty period.

Once your product is inspected and a defect is found due to manufacturer's workmanship, we will replace your product with the same style or an equivalent style of equal value based on the purchase price. At this time, Fossil will not repair damaged leather products, we will replace them if the conditions of this warranty are met.

This warranty is void if the leather product has been damaged by accident, negligence, unauthorised service, or other factors not due to defects in materials or workmanship, or a valid receipt is not included.

 

WARRANTY SERVICE DETAILS

Should service be required, please contact the Service Centre for an estimate of charges, and then send your leather item, and a copy of your Delivery Note to:

Fossil Australia (Pty) Ltd.
PO Box 6277
Frenchs Forest NSW 2086
 

Phone: (+61) 02 8977 8086

Toll Free: 1800 818 853

Along with your leather product, please include the following:

  • A note which includes your name and return address, phone number and email address. Also, within that note, detail the problem you are having with your product.

  • A copy of your Delivery Note.

Reminders when sending your leather product to us for service:

  • We encourage you to send your package insured or through a traceable shipper. Fossil Australia (Pty) Ltd. is not responsible for packages lost or stolen in transit to us.

  • Your leather product will be inspected and replaced within 3 to 5 weeks of the date that we receive your package if all the conditions of this warranty are met.

 

Leather Care & Cleaning Instructions

Fossil leather products are designed and crafted of the finest materials available. To maintain the appearance of your Fossil leather product we recommend the following:

  • Treat the item with care, and limit exposure to direct heat and sunlight.

  • Keep this item dry, and avoid damp or wet surfaces.

  • Care should be taken when using this product, as colour transfer can occur.

  • Do not use any chemical cleaners to care for this product.

Only leather products sold through fossil.com.au are subject to the terms of the warranty.

 

 

Jewellery

 

WARRANTY INFORMATION

Your FOSSIL jewellery is warranted by Fossil Australia (Pty) Ltd. for a period of one year from the original date of purchase under the terms and conditions of this warranty. The Fossil Australia (Pty) Ltd. warranty covers material and manufacturing defects. A copy of the Delivery Note is required for proof of purchase.

This warranty is void if the item has been damaged by accident, negligence of persons other than authorised Fossil Australia (Pty) Ltd. sales or service agents, unauthorised repair, or other factors not due to defects in materials or workmanship.

In case of replacement, Fossil cannot guarantee that you will receive the same model of jewellery. If your model is not available, an item of equal value and similar appearance will be provided.

For service work that is not covered under this warranty, the service centre may perform the services you request for a charge dependent on the style and type of work requested. These charges are subject to change. Such charges will be notified and agreed by you prior to performing the services.

 

WARRANTY SERVICE DETAILS

Should service be required, please contact the Service Centre for an estimate of charges, and then send your jewellery, and a copy of your Delivery Note to:

Fossil Australia (Pty) Ltd.
PO Box 6277
Frenchs Forest NSW 2086

 

Phone: (+61) 02 8977 8086

Toll Free: 1800 818 853

Do not send original packaging, as it will not be returned. Fossil Australia (Pty) Ltd. highly recommends you insure your parcel and adequately protect the jewellery during shipment. Fossil Australia (Pty) Ltd. is not responsible for product lost or damaged during shipment.