Fossil has plenty of great products to order on our website! You can search by keyword or style number from the Fossil homepage, or browse through our product categories listed on the top of the site. Once you have chosen the Fossil product(s) you would like to order, add the item(s) to your shopping bag by clicking the “Add To Bag” button. At this point, you can either continue shopping or click “Checkout” to proceed with the checkout process. At any time during your shopping experience, you can view your shopping bag by clicking the link in the top right corner.
Once you are ready to checkout and have proceeded to the shopping bag, you will need to choose the shipping country (if different than the US). When you’re ready, you can proceed to checkout or complete the process with PayPal. During the checkout process, you will need to enter your shipping, billing (if different than shipping), and payment information. You will also be able to indicate if this order is shipping as a gift. Once you place the order, you will receive an order confirmation number along with an email to confirm your purchase. Please allow 1-2 business days for processing and you will receive a shipment confirmation email once the order ships.
If you receive an error message while placing your order, there could be a problem with the information entered. Please verify the billing address you entered at checkout. The billing name and address you entered must match your credit card statement exactly for an order to be processed. Please refer to your credit card company if the problem persists.
If you continue to face issues placing your order, please contact our Customer Care department at 1-866-739-2782 between 8am — 7pm (CST), Monday through Friday or between 9:30am — 6pm (CST) Saturday, and one of our Customer Care representatives will be glad to assist you. Please be advised that multiple unsuccessful order attempts may result in multiple credit or debit card authorizations.
Fossil aims to provide you with the best shopping experience possible. If you have received an error message when trying to place an order, we recommend reviewing the following explanations before attempting to place another order.
The billing address provided does not correspond to the credit or debit card you are using.
The security code for your card is incorrect. For Visa, MasterCard and Discover, this is the LAST 3 digits on the back of your card. For American Express, it is the 4 small digits located on the front of your card.
The credit card used is not issued within the United States.
Each time an order is attempted, a pending authorization will be placed on your account. For unsuccessful orders, these pending authorizations usually drop off in 3-5 business days, dependent upon your bank. If you have any further questions, please contact Customer Care at 1-866-739-2782.
Fossil ships Monday through Friday excluding holidays. The shipping cut-off time is 3pm CST. Orders placed after 3pm CST will be processed the next business day. All shipping dates are pending credit card verification for in-stock merchandise. Please allow 2-3 business days for your order to process before it is shipped. Deliveries occur Monday - Friday. To learn more about our shipping methods and delivery times, please click here.
For orders shipped within the United States, Fossil accepts U.S. issued major credit cards, PayPal and Fossil Gift Cards. If you are shipping outside of the United States, please visit our International Orders page for information regarding acceptable forms of payment.
If you are using a prepaid card from MasterCard, Visa, or American Express, please follow the instructions provided by the card provider. For further instructions regarding your prepaid card please contact the customer service number provided by the card provider. Please be advised that PayPal is not accepted as a payment option for gift cards. For more information regarding payment options on Fossil.com, please visit our Payment Options page.
Once your order is assigned a tracking number, you will receive a confirmation email with the number. If you have not received this email within 1-2 business days of placing your order, please contact our Customer Care department with your order confirmation number to obtain your tracking number. You can also check the status of your order by visiting our Order Status page.
Fossil is unable to change or cancel any orders once they have been placed due to expedient processing time at our warehouse. We recommend verifying all of your information before proceeding with your order.
Fossil is committed to making your shopping experience a success and offers free returns. If you are not 100% satisfied with your purchase, we will accept returns of unworn, unwashed merchandise for up to 90 days from purchase for a full refund. Proof of purchase or packing slip invoice is required for reimbursement of the full purchase price. In all cases, refunds will be made in the form of the original payment.
Please enclose your packing slip and use your prepaid shipping label to send your U.S. Fossil purchase back for return. If you have lost your Fossil label or packing slip, please call Customer Care at 1-866-739-2782. Please visit our Returns & Exchanges page for more information.
Need a different color, size, or item? The easiest way to make an exchange is by visiting a store near you. For store locations please click here.
If there’s not a store near you please return the item (using the return process) then place a new order online or give us a call at 1-866-739-2782 and one of our friendly Customer Care agents will be happy to place a new order for you!
Returns policies for orders shipped internationally can be found on our International Orders page.
In a one-month period, guests may purchase no more than:
5 of the same SKU (item)
10 items in a single transaction
20 items (totaled over all transactions in a 30-day period)
$1,000 in gift cards*
*If you wish to purchase more than $1,000 in gift cards, please contact our Customer Care department.
In an effort to enhance your shopping experience and give as many customers as possible the opportunity to purchase our merchandise, we may place limits on purchases and we do not authorize the purchase of commercial quantities of our merchandise. We also may, among other things, restrict orders placed by or under the same customer account, the same credit card and/or orders that use the same billing and/or shipping address.
We reserve the right to limit, cancel or prohibit orders that, in our judgment, appear to be placed in violation of this policy. We further reserve the right to cease doing business with customers who violate this policy. We may modify this policy at any time without prior notice. This policy applies to all purchases of Fossil merchandise, including, but not limited to, all purchases made at our retail stores and through our website.
We've designed select products to help protect your credit and debit cards embedded with Radio Frequency Identification (RFID) chips. This helps prevent unwarranted scanning of the chip while the card is in your product. We have installed a special lining to help shield the RFID chips on credit and debit cards from being scanned when the product is properly closed. The manufacturer and distributor of this product disclaim liability arising out of your use of the product, including liability from unauthorized persons scanning any RFID chip contained in the product.
Fossil does not require registration of your products for warranty purposes. To register your item and keep track of your Fossil products in your Fossil account, please click here. If you have questions or need help with registration, please contact Customer Care at 1-800-449-3056.
Fossil aims to provide you with high quality products and service. Fossil watches, leathers, sunglasses, and jewelry come with limited warranties that protect against defects in material or workmanship. To see if your Fossil product qualifies for warranty service, please visit our Warranty & Repairs page for more information.
Should your watch need warranty or non-warranty service outside of the United States, please visit our International Service Centers page to find an authorized Fossil service center near you.
If you are located in the United States, extra links can be ordered with a U.S. issued credit or debit card by calling the Metro Service Center at 1-800-842-8621. Please have your watch's style number ready (located on the back of your watch) so our representatives can assist you.
Each link adds approximately ½ an inch to the watch bracelet. The first 3 links are complimentary. There will be an additional charge for any link after the first 3. For all orders there is a $3.99 shipping and handling charge plus any applicable taxes. There is a limited quantity of links, therefore availability cannot be guaranteed.
Once the order has been placed, please allow 7 to 10 business days to receive your links via USPS. You can take your watch to any Fossil store to have these links added to your watch.
If you are located in Canada, please click here for more information about ordering extra links for your watch.
Customers located in the U.S. can order a replacement leather or silicone strap by contacting the Metro Service Center at 1-800-842-8621. Orders must be placed with a U.S. issued credit or debit card. Please have your watch’s style number ready (located on the back of your watch) so our representatives can assist you. Once the order is placed, please allow 7-10 business days for the strap to arrive. You can then take your watch and strap to any Fossil store to have it installed.
If you are in need of a watch bracelet, we ask that you send your watch to our authorized service center to have the bracelet replaced. Please click here to download our repair form.
If you are located in Canada, please click here for more information about ordering replacement bands for your watch.
Instructions for current Fossil watch styles can be found on our Watch Instructions page. Please note that the instructions are listed by watch movement, not style number. If you have an older watch, or are unable to find instructions for your watch movement, please contact Customer Care at 1-800-449-3056 or click here.
Fossil leather products are designed and crafted of the finest materials available. To maintain the appearance of your Fossil leather product we recommend the following:
- Treat the item with care, and limit exposure to direct heat and sunlight.
- Keep this item dry, and avoid damp or wet surfaces.
- Care should be taken when using this product, as color transfer can occur.
- Do not use any chemical cleaners to care for this product.
Care instructions for your specific leather product are also located on the product’s details page. Search for the item using our site search to learn more.
We need a little more time to create your amazing, personalized piece. Please allow an additional 3-5 business days processing time for orders with engraving or embossing. For custom timepiece orders, please allow 3-5 business days for processing.
Once your personalized piece has been created, your order will ship with the shipping method selected at checkout.
Custom timepieces and engraved or embossed items are considered final sale. No returns or exchanges accepted. If something isn’t quite right with your personalized item, please contact Customer Care at 1-800-449-3056 or click here.
The Watch Bar offers two ways to show off your creative side. Design an entirely new watch with a variety of dials, cases, bezels and straps to make it uniquely yours. Want an easy way to mix and match? Choose from our selection of swappable cases and straps to create a new look (for every day of the week). Don't forget to add engraving for that extra special touch!
Select the box indicating you’d like to add custom engraving or embossing to your item, and then fill out the form to select your font and characters. Items will be personalized as they are entered on the website form. We cannot make any changes to your personalization after your order has been submitted.
Special note: We take the utmost care to ensure your custom style is one-of-a-kind. In the engraving or embossing process, there might be slight variations from what you see on your screen to the final product.
The character limit allowed varies by product. We can engrave a small phrase on the caseback of your watch. For embossing, you may select up to three letters, no numbers or special characters.
We engrave only on the caseback of the watch. For embossing, the letters will go on a pre-determined location, but you’ll be able to preview your creation to see the location of the embossing for each item.
If for some reason you're having issues with submitting your custom word or phrase, please check your character count and that you are using the approved characters. We also will not honor any order requests with profane or objectionable words or phrases.
Yes, Fossil offers a complimentary gift message with each order. During checkout, select Gift Options and write a custom message to your recipient. Your gift message will be printed on a Fossil postcard.
Fossil does offer gift wrapping service for some items. During checkout, select Gift Options and choose which items you would like gift packaged. Certain items do not qualify for gift wrapping, but you will still be able to include a complimentary gift message with the order.
If you check the “Gift Options” box at checkout and include a gift message with your order, the price tag will be removed from your item(s). All orders will be shipped with only a packing slip that does not include prices.
Your order will include gift packaging if you check both the “Gift Options” box at checkout and select eligible items to be gift wrapped. If the gift wrap section is not visible, then your order does not contain items eligible for gift wrap. There is an additional charge for gift wrap per item.
Signing up for Fossil emails is easy. Click here to sign up and be the first to hear about our latest styles and offers.
Click here to sign up to receive our latest catalogs and mailings. We’ll send you catalogs including our newest Fossil products.
Click here to manage your Fossil subscriptions for catalogs and emails. You can log into your Fossil account, if you have created one, or manage your subscriptions by entering your information.
Please click here to visit our Fossil Q FAQs. You will be able to select your wearable and see a list of frequently asked questions.
For international Fossil Q Support phone numbers, please click here.
Fossil Customer Care can be reached at 1-866-739-2782 during the hours below.
Monday-Friday: 8am - 7pm CT
Saturday: 9:30am - 6pm CT