Returns & Exchanges

 

Fossil is committed to making your shopping experience a success and is offering free returns. If you are not 100% satisfied with your online purchase, we will accept returns of unworn merchandise for up to 90 days from purchase for a full refund. Proof of purchase or packing slip invoice is required for reimbursement of the full purchase price. In all cases, refunds will be made in the form of the original payment.

All online orders must be returned via the method described below.

Processing an Online Return

To initiate a return request and generate a shipping label for your return order, visit the link here. You can access your order detail via your registered account Order History or by verifying your order number, last name, and email address. Select the items you’d like to return, complete the return reason from the provided list, and follow the instructions below to process your return:

A.     Securely pack your item(s) in your original box or another box. Ensure labels are removed if you use the original box.

B.     Seal the package.

C.     Affix the return shipping label on the outside of the box.

The address is on your pre-printed label. All returns must be sent with proper documentation to:

 

NFI Industries
C/O Fossil Returns - WEB
25 Cottrelle : Unit 3
Brampton ON L6S0C3

 

 

(Please note that this address is for mail-in web returns only.)

 

Request a shipping label from Fossil

If you are in need of a new prepaid return shipping label, please contact Customer Care at 1-866-739-2782 or click here

When processing your return, we will first refund any Fossil gift card used, then we will refund any other forms of payment used to place the original order.

 

Exchanges

Need a different color, size, or item? The easiest way to make an exchange is by visiting a store near you. For store locations please click here.

If there’s not a store near you please return the item (using the return process) then place a new order online or give us a call at 1-866-739-2782 and one of our friendly Customer Care agents will be happy to place a new order for you!