FOSSIL Q CONNECTED ACCESSORIES FAQ

 

FOSSIL Q CUSTOMER CARE

Hours:

Monday - Friday: 8:00AM - 7:00PM CST

Saturday: 9:30AM to 6:00PM CST

Phone: 1-855-322-6465

Email: fossilq@fossil.com

For Q customers outside of the US, please contact the international care center nearest to you.

 

My activity tracker/smartwatch will not fully charge. Why?

If you are experiencing this problem with your new Fossil Q Wearable product, please email the Fossil Q Customer Care team at fossilq@fossil.com so they can help. In order to complete the filing process over email, you'll need to provide the 15-digit serial number, which is located on the back of Activity Trackers and on the side of the Q Grant Smartwatch.

 

I am trying to update my phone, but I am receiving an error message. Why?

If you are experiencing this problem with your new Fossil Q Wearable product, please email the Fossil Q Customer Care team at fossilq@fossil.com so they can help. In order to complete the filing process over email, you'll need to provide the 15-digit serial number, which is located on the back of Activity Trackers and on the side of the Q Grant Smartwatch.

 

NON-DISPLAY DEVICE SET UP HELP (Q GRANT, Q DREAMER, Q REVELER)

 

HOW DO I SET UP MY NEW BRACELET/WATCH?

To set up your new device, start by pairing it with your phone. To do so, select which device you have on the app and place your device on the charger to make it discoverable by Bluetooth. The app will then look for the device and start the connection. Accept the Bluetooth pairing request by selecting “Pair”. You will then see a confirmation screen. You may have to update the firmware, to do so tap “Update” and wait for the update to go through. You will then be asked if you want to receive push notifications. You will see another confirmation screen when everything is properly connected. Tap “Let’s do it” to start using the app.

I HAVE SET UP NOTIFICATIONS IN THE APP, BUT THE BRACELET/WATCH WILL NOT LIGHT UP OR VIBRATE. WHY?

It could be one of the following reasons:

  • The bracelet/watch may not be connected to the phone. See suggestions on “Why can’t I connect the bracelet/watch to my phone?
  • Your bracelet/watch may be powered off.  See “How do I power on the bracelet/watch?
  • Your bracelet/watch’s battery may be too low. Try charging bracelet/watch on charger. Note: The charger’s light will turn red when charging and blue when fully charged.
  • The bracelet/watch may be in shipping mode. Place bracelet/watch on the charger briefly until the bracelet/watch’s LED light flashes white.
  • User may not have notifications turned on for certain apps in general on their phone. The rule of thumb is: if the notifications don't appear on your lock screen or notification tray, then they won't appear on the device either. To make sure notifications are enabled for your desired apps, you need to go into the phone's general notifications settings and turn notifications on for those apps.
  • On iOS, it could be that something got tripped up with how Bluetooth detects the notifications. Try turning Bluetooth off and on again. If that doesn't work, then the device may need to be completely reset in some rare cases.
 

DISPLAY DEVICE SET UP HELP (Q FOUNDER)

 

HOW DO I SET UP MY NEW TOUCH DISPLAY WATCH? 

Please follow the steps in the Quick Start Guide that accompanied the new watch.

WHAT IF I CANNOT FIND MY QUICK START GUIDE?

Please download the Quick Start Guide PDF here.

 

NON-DISPLAY DEVICE CONNECTION HELP (Q GRANT, Q DREAMER, Q REVELER)

 

HOW DO I CONNECT OR PAIR MY NEW BRACELET/WATCH TO THE PHONE?

To start, select if your device is a watch or a bracelet on your phone. To make your device discoverable by Bluetooth you must place the device on the charger to take it out of "ship mode". This should make it discoverable immediately. Now the app needs to go through the scan phase to find an available device to pair with. When the search is complete you will see the device getting connected. Accept the Bluetooth pairing request by selecting “Pair”. You will see another connecting screen. If you don’t select “Pair” you will see an error screen.

To double check if your device is paired, go in your phone’s general Bluetooth settings and see if the device is listed there.  You may have to update your firmware at this point. To do so, start by tapping “Update”. You will be asked if you want to receive some push notifications. Tap “Nah. whatever” if you don’t want to, tap “Yes, please” if you do. Then tap “Allow” to allow push notifications to go through. When everything is connected you will see a confirmation screen. Tap “Let’s go” to continue.

If your smartphone is unable to find your watch or bracelet:

1. Only watches and bracelets that are unpaired will appear during scanning. If yours is already paired with another smartphone, unpair it first (see iOS UnPairing) before pairing it with your new smartphone.

Clearing the pair/bond between a phone and device has 2 aspects:

  • The phone needs to forget about the device. You can do this by removing it from the phone's general Bluetooth settings.
  • The device needs to forget about the phone.  This can only be done by resetting the device.

2. If this doesn’t work, reset your watch or bracelet (see How to Reset)

3. Move your bracelet/watch closer to the phone.

 

WHY CAN’T I CONNECT THE BRACELET/WATCH TO MY PHONE?

It could be one of the following reasons:

  • You have not downloaded and installed the Fossil Q app. Follow the instructions on “How do I set up my new bracelet/watch?
  • Your bracelet/watch may not be close enough to your phone. Move your bracelet/watch and your phone closer together.
  • Your bracelet/watch’s module might be powered off. Follow the instructions on “How do I power on the bracelet/watch?
  • Your bracelet/watch may not be charged enough. Place bracelet/watch on charger to fully charge the device. The charger’s light will be red when charging and will change to blue when fully charged. Note: For help with the charger, see the Charger Help section.
  • Bluetooth may be disabled on the phone. Try enabling Bluetooth on your phone using the phone’s Bluetooth settings. If it is already enabled, try disabling and re-enabling Bluetooth.
  • Your bracelet/watch may need to be unpaired and then reconnected to the phone.  Follow the instructions on “How to unpair the bracelet/watch from the phone?” and “How to reconnect the bracelet/watch to the phone?
  • You may have held the bracelet/watch’s On/Off button too long and accidentally put the watch/bracelet into recovery mode. Open the Fossil Q app and then follow the app’s instructions.
  • The device might be "sleeping" from lack of activity. Double-tap the device to wake it up or quickly press the button on the back of the device. This will allow the phone to connect again.
  • The device might not be paired to the phone at all. Before trying to reset the device with the pinhole on the back, go into the app into the devices section and check if your device is even listed as one. If it's not, you can add it from that screen. This will take you through the device onboarding flow. If it is added already, you can try to manually connect it through the devices screen in the app.

 

WHY DOES THE APP NOT SEE THE BRACELET/WATCH?

The bracelet/watch may not be connected to the app yet. Open the app and look for the section (typically in the app’s menu) on adding a device and follow the prompts.

If the app still does not detect the bracelet/watch, follow the suggestions in “Why can’t I connect the bracelet/watch to my phone?

 

THE BRACELET/WATCH KEEPS DISCONNECTING. HOW DO I KEEP IT CONNECTED?

It could be one of the following reasons:

  • The bracelet/watch may be disconnecting if moved outside of the phone’s Bluetooth range. Bluetooth range is 10 meters (30 feet) if there are no obstacles, like doors or walls, between the phone and the bracelet/watch.
  • If within Bluetooth range of the phone and bracelet/watch keeps disconnecting, the bracelet/watch battery may not be charged enough. Charge your bracelet/watch using the charger. The charger’s light will be red while charging and will turn blue when fully charged.
  • If your bracelet/watch keeps disconnecting after fully charging and while still within Bluetooth range of the phone, try turning on and off the module using these steps found in “How do I power on the bracelet/watch?” and “How do I power off the bracelet/watch’s module?
  • If your bracelet/watch still disconnects, try the steps found in “How to unpair the bracelet/watch from the phone?” and then the steps found in “How to reconnect the bracelet/watch to the phone?
  • Your bracelet/watch’s firmware may need updating. Follow the suggestion to “How to reset and upgrade the bracelet/watch’s firmware?
  • If none of these suggestions work, your bracelet/watch may be defective. The manufacturer will replace your bracelet/watch if still under warranty.

 

HOW FAR CAN THE BRACELET/WATCH BE FROM THE PHONE?

Up to about 10 meters (30 feet) with no obstacles, like doors or walls, between the phone and the bracelet/watch.

 

HOW DO I RECONNECT THE BRACELET/WATCH TO THE PHONE?

  1. Open the Fossil Q app
  2. From the app’s main menu, open the Device settings
  3. Select the option to connect bracelet/watch. You will be taken through the onboarding flow and may have to update the firmware.

Notes:

 

HOW DO I UNPAIR THE BRACELET/WATCH FROM THE PHONE?

  1. Open the Fossil Q app
  2. From the app’s main menu, open the Device settings
  3. Disconnect the bracelet/watch from the app
  4. Go to the phone’s Bluetooth settings
  5. Forget or unpair the old bracelet/watch
  6. On the back of the bracelet/watch, gently press the On/Off button and release after you feel 2 separate vibrations. This will unpair the bracelet/watch from the phone.

Note:  

If you will not use or re-pair the bracelet/watch, follow steps on “How do I power off the bracelet/watch’s module?

 

HOW DO I PAIR A DIFFERENT BRACELET/WATCH WITH THE APP?

To pair a different bracelet/watch (such as a warranty replacement), follow these steps:

  1. Follow the steps on “How to unpair the bracelet/watch from the phone?
  2. Open the Fossil Q app
  3. From the app’s main menu, open the device settings
  4. Select the option to connect a new device and follow the app’s prompts to pair the phone with your new bracelet/watch.

To keep your current device but also adding an additional one to have multiple devices to toggle between:

  1. Open the Fossil Q app
  2. From the app’s main menu, open the device settings
  3. Tap the “+” sign at the bottom of the screen
  4. Follow the steps on “How do I set up my new bracelet/watch?

 

HOW DO I RE-PAIR THE SAME BRACELET/WATCH WITH THE APP?

  1. If you haven’t unpaired your bracelet/watch, follow the steps on “How to unpair the bracelet/watch from the phone?
  2. To re-pair, open the Fossil Q app
  3. From the app’s main menu, open the device settings
  4. Select the option to connect a new device and follow the app’s prompts to re-pair the phone with the bracelet/watch.

 

DISPLAY DEVICE CONNECTION HELP (Q FOUNDER)

 

HOW DO I CONNECT OR PAIR THE TOUCH DISPLAY WATCH TO THE PHONE?

If you see the message "I don't see my watch" on your Android device or iPhone when you try to pair your watch with it, or you're just generally having trouble pairing them, try the tips below.

ANDROID

  • On your phone, you’ll see a list of nearby devices. You can check the name of your watch on its screen.
  • Touch your watch’s name.
  • You’ll see a pairing code on your phone and watch. Make sure the codes match. If your phone is already paired to another watch, you won't see a pairing code. Instead, touch the triangle next to a watch's name in the upper left hand corner. Then touch Pair With A New Wearable and continue to follow the steps.
  • Touch Pair on your phone. You’ll see a confirmation message once your watch is paired. This can take a few minutes, so please be patient.
  • On your phone, touch Enable Notifications.
  • Touch the checkbox next to Android Wear to let your watch show notifications from different apps on your phone.

Note: Your watch may automatically install an update and restart after it’s paired with your phone.

iPHONE

  • On your phone, you’ll see a list of nearby devices. You can check the name of your watch on its screen.
  • Before you start, ensure your watch is charging.
  • Swipe ←left on your watch until you see your watch’s name.
  • On your phone, touch your watch’s name. If your phone is already paired to another watch, you won't see a pairing code. Instead, touch Pair With A New Wearable and continue to follow the steps.
  • On your watch, you’ll see a pairing code.
  • On your phone, type in the pairing code shown on your watch and then touch Pair. You’ll see a confirmation message once your watch is paired. This can take a few minutes.
  • On your phone, follow the onscreen instructions to turn on watch notifications, location, and calendar access.
  • If you are pairing your watch after a factory reset you'll need to open the Android Wear app on your phone. Then touch the menu icon, select "Pair With New Watch" and continue with the steps above.

Note: Your watch may automatically install an update and restart after it’s paired with your phone. If it begins downloading an update, keep the phone near your watch and ensure your watch stays charging until the update is finished.

 

HOW DO I RESET THE TOUCH DISPLAY WATCH TO FACTORY SETTINGS?

By resetting your watch to its factory settings, you will erase all data stored on the watch. This data cannot be restored. Data includes your active notifications and cards, fitness data, any installed third party apps and any data they have stored, system settings and preferences. The data stored in your Google Account, however, is not affected. Resetting your watch will not factory reset your phone or tablet.

To reset to factory settings, follow these steps:

  • If your screen is dim, touch the screen to wake up the watch.
  • Swipe down from the top of the screen.
  • Swipe from right to left until you see Settings. Tap to open.
  • Scroll until you see Factory Reset, then tap to reset.
  • After you reset your watch to factory settings, you need to pair your watch with your phone again.

 

HOW DO I CONNECT THE TOUCH DISPLAY WATCH TO WI-FI?

If your watch is connected to Wi-Fi, and your phone has a network or Wi-Fi connection, your watch can be as far away as you like.

ANDROID

  • On your phone, you’ll see a list of nearby devices. You can check the name of your watch on its screen.
  • Touch your watch’s name.
  • You’ll see a pairing code on your phone and watch. Make sure the codes match. If your phone is already paired to another watch, you will not see a pairing code. Instead, touch the triangle next to a watch's name in the upper left hand corner. Then touch Pair With New Watch and continue to follow the steps.
  • Touch Pair on your phone. You’ll see a confirmation message once your watch is paired. This can take a few minutes, so please be patient.
  • On your phone, touch Enable Notifications.
  • Touch the checkbox next to Android Wear to let your watch show notifications from different apps on your phone.

Note: Your watch may automatically install an update and restart after it’s paired with your phone.

iPHONE

  • On your phone, you’ll see a list of nearby devices. You can check the name of your watch on its screen.
  • Before you start, ensure your watch is charging.
  • Swipe ←left on your watch until you see your watch’s name.
  • On your phone, touch your watch’s name. If your phone is already paired to another watch, you won't see a pairing code. Instead, touch Pair With A New Wearable and continue to follow the steps.
  • On your watch, you’ll see a pairing code.
  • On your phone, type in the pairing code shown on your watch and then touch Pair. You’ll see a confirmation message once your watch is paired. This can take a few minutes.
  • On your phone, follow the onscreen instructions to turn on watch notifications, location, and calendar access.
  • If you are pairing your watch after a factory reset you'll need to open the Android Wear app on your phone. Then touch the menu icon, select "Pair With New Watch" and continue with the steps above.

Note: Your watch may automatically install an update and restart after it’s paired with your phone. If it begins downloading an update, keep the phone near your watch and ensure your watch stays charging until the update is finished.

 

HOW DOES ANDROID WEAR WORK WITH iPHONE?       

Here are some of the things that Android Wear for iPhone can do for you.

GET NOTIFICATIONS

See notifications from your phone on your watch for the following: 

  • Incoming phone calls
  • Emails
  • Calendar events
  • Apps 

Your watch uses the notifications settings on your phone. If you have notifications set up, you’ll be able to read and reply to messages on your watch.

Learn more about reading and replying to your Gmail.

INFO AT A GLANCE

The information you need will conveniently appear as cards on your watch from Google Now. You can scroll through the cards, see more details, and dismiss cards when you’re done.

  • Check your schedule
  • Track packages
  • Get traffic info
  • Check your flight or hotel reservations
  • Check the weather

Learn more: https://support.google.com/androidwear/answer/6056812

ASK QUESTIONS & DO EVERYDAY TASKS

You can search and do a variety of tasks on your watch using just your voice. Just say “Ok Google” or touch the watch face to ask questions or get things done.

  • Translate words or phrases
  • Check stocks
  • Solve math problems
  • Convert between units
  • Find a place or business

Learn more: https://support.google.com/androidwear/answer/6056824

FOLLOW YOUR FITNESS

Measure your progress and stay motivated with built-in fitness tracking. 

  • Track a walk, run, or bike ride
  • See how many steps you take each day
  • Set simple goals for steps

Learn more: https://support.google.com/androidwear/answer/6056874

 

HOW DOES ANDROID WEAR WORK WITH ANDROID?

Here are some of things that Android Wear for Android can do for you.

GET NOTIFICATIONS

See notifications from your phone on your watch for the following: 

  • Incoming phone calls
  • Texts
  • Emails
  • Calendar events
  • Apps 

Your watch uses the notifications settings on your phone. If you have notifications set up, you’ll be able to read and reply to messages on your watch.

Learn more about reading and replying to messages.

SEE INFO AT A GLANCE

The information you need will conveniently appear as cards on your watch from Google Now. You can scroll through the cards, see more details, and dismiss cards when you’re done.

  • Check your schedule
  • Track packages
  • Get traffic info
  • Check your flight or hotel reservations
  • Check the weather

Learn more: https://support.google.com/androidwear/answer/6056812

ASK QUESTIONS AND DO EVERYDAY TASKS

You can search and do a variety of tasks on your watch using just your voice. Just say “Ok Google” or touch the watch face to ask questions or get things done.

  • Translate words or phrases
  • Check stocks
  • Solve math problems
  • Convert between units
  • Find a place or business

Learn more: https://support.google.com/androidwear/answer/6056824

TRAVEL

  • Get turn-by-turn navigation
  • Find a place or business
  • Find business info
  • Check your flight or hotel reservations

Learn more: https://support.google.com/androidwear/answer/6056852

FOLLOW YOUR FITNESS

Measure your progress and stay motivated with built in fitness tracking. 

  • Track a walk, run, or bike ride
  • See how many steps you take each day
  • Set simple goals for steps

Learn more: https://support.google.com/androidwear/answer/6056874

LISTEN TO YOUR MUSIC AND MEDIA

  • Control music
  • Listen to music on your watch without your phone
  • Listen to podcasts and music

Learn more: https://support.google.com/androidwear/answer/6056812#music

 

HOW TO MANAGE THE BATTERY LIFE

To maximize the battery life of your watch, try the following steps:

1) Try changing to a different watch face

Some watch faces, especially those with animations or interactive abilities, use up more battery life than others.

2) Adjust screen brightness

The brighter your watch screen, the more battery your watch will use. Turn down your watch screen brightness to save more battery power.

3) Turn off notifications you don't want

Turning off notifications you don't want can save your battery.

  • On your phone, open the Android Wear app .
  • Touch the Settings icon > Block app notifications.
  • Touch the plus icon.
  • Touch the app you want to block.

4) Turn on Theater mode

Turn off the display and notifications by turning Theater mode on temporarily.

5) Uninstall apps

If you recently installed an app and notice that your battery is draining faster than normal, try uninstalling that app.

To uninstall an app on your watch, you need to uninstall the app from the phone your watch is paired with.

6) Limit Wi-Fi use

If your watch is Wi-Fi enabled, you can save battery life by adjusting the amount 

 

HOW TO MANAGE NOTIFICATIONS

Most notifications you see on your phone will also show up on your watch. These include notifications for missed calls, texts, event reminders, and more. When you get a notification, your watch will only vibrate; it won't make a sound.

 

HOW NOTIFICATIONS WORK

Your watch uses the notification settings you have for each app on your phone.

  • If your app vibrates or makes a sound for notifications on your phone, your watch will vibrate.
  • If your app doesn’t vibrate or make a sound for notifications, your watch won’t vibrate, but you’ll still see a card on your watch.

For example, if you have sound and vibrate notifications turned on for Gmail on your phone, your watch will vibrate when you get a new email. If you turn off these notifications for Gmail on your phone, your watch won’t vibrate, but you’ll still see Gmail cards on your watch.

When you dismiss a notification on your watch, it's also dismissed on your phone (and the other way around).

 

CONTROL NOTIFICATIONS ON YOUR WATCH

For phones running Android 6.0:

Your watch will have the same Do not disturb settings as your phone or tablet. You can also turn the Alarms only DND setting on from your watch. 

To turn on Alarms only from your watch: 

  1. If your screen is dim, touch the screen to wake up the watch.
  2. Swipe down from the top of the screen.
  3. Touch Do not disturb. Depending on your Do not disturb settings on your phone, you’ll still get important notifications.

For phones running Android 5.0:

You can easily control your priority notification and interruption settings from your watch. Changing this on your watch also changes the settings on your phone (and the other way around).

To change interruption settings: Swipe all the way down from the top of your watch’s screen, and you’ll see options for managing your interruptions. Touch to select NonePriority, or All.  

Learn more about managing interruption settings on Android 5.0. 

For phones running Android 4.3 or 4.4 and iPhones: 

If you don’t want to see notifications on your watch, you can mute your watch. When your watch is muted, it won’t vibrate for new notifications.

To turn mute on or off: Swipe all the way down from the top of your watch’s screen, and touch Mute. When your watch is muted, you’ll see a Mute icon on your watch's screen.

If your entire phone is in silent mode, your watch will still vibrate since the watch uses each individual app’s settings.

For iPhones: If your phone is set to Do Not Disturb mode, your watch will not vibrate.

 

BLOCK NOTIFICATIONS FOR SPECIFIC APPS

If you get notifications on your phone that you don’t want to see on your watch, you can stop specific apps from showing up on your watch.

For iPhone: Notifications for some apps are blocked by default to prevent duplicate alerts. For example, Gmail or cal.

You can block apps right from your watch, or through the Android Wear app on your phone. To unblock an app, you’ll need to use the Android Wear app on your phone. 

Block apps from your watch

  1. On your watch, go to a card. 
  2. Swipe from right to left ← until you see Block app
  3. Touch Block app, then touch the check mark to confirm. 

If you don’t see the option to block an app, it may be a Google Now card. If you don’t want to see any Google Now cards, you have to turn off Google Now on your phone.

Block apps using the Android Wear app on your phone

  1. On your phone, open the Android Wear app.
  2. Touch the Settings icon > Block app notifications.
  3. Touch the Plus icon.
  4. Touch the app you want to block.

Unblock apps

  1. On your phone, open the Android Wear app.
  2. Touch the Settings icon> Block app notifications.
  3. On an Android device: Find the app you’d like to unblock, and touch the “X” next to its name. On an iPhone: Touch Edit. Then find the app you’d like to unblock, and touch Unblock next to its name.

If your watch is paired with an iPhone: You can customize which Google Now cards you see on your watch. On your phone,  go to the Android Wear app, touch Settings > Google Now.

Turning off Google Now cards: If you don’t want to see any Google Now cards, you have to turn off Google Now on your phone.

When you listen to music on your phone, you’ll always see the music card with options to pause and play. You can’t turn this card off.

 

TURN OFF ALL NOTIFICATIONS TEMPORARILY (THEATER MODE)

You can turn off your watch’s screen so the display doesn’t light up and notifications don’t appear. Even if you move your wrist around or touch the screen, the screen won’t turn on. This is useful if you’re in a place where you don’t want to be disturbed and don’t want to disturb others, like a movie theater.

To turn off your screen temporarily with Theater mode:

  • If your watch has a power button: Press the power button twice quickly.
  • If your watch doesn’t have a power button:
  1. If your screen is dim, touch the screen to wake up the watch.
  2. Swipe down from the top of the screen. 
  3. Swipe from right to left ← until you see Theater mode
  4. Touch to turn on. 

To turn your screen back on (and turn off Theater mode):

  • If your watch has a power button: Press the power button twice quickly. 
  • While your watch is in Theater mode, you can temporarily turn on the screen if your watch has a power button. Just press the button.

 

NON-DISPLAY DEVICE CHARGING (Q GRANT, Q DREAMER, Q REVELER)

 

I HAVE CONNECTED THE CHARGER TO A POWER SOURCE. HOW CAN I TELL IF THE CHARGER IS WORKING?

The charger light will be off until the bracelet/watch is placed onto it. Place your bracelet/watch onto the charger and check the charger’s light color. If working, the charger’s light will turn solid red (for charging) or solid blue (fully charged).

 

I’VE PLACED THE BRACELET/WATCH ONTO THE CHARGER, BUT WHY DOES THE CHARGER LIGHT NOT TURN ON?

If the charger’s light is off, the charger does not detect the bracelet/watch. Try the following suggestions:

  • Reseat the bracelet/watch on the charger.
  • Verify bracelet/watch is seated snugly in charger with no gap.
  • Verify nothing is between charger and device, i.e. no dust, tape, etc.
  • Make sure the charger is getting power. Verify the charge’s USB cable works with other devices.
  • Try changing the charger’s power source, i.e. move to wall outlet from laptop.
  • Try a different charger. Try a replacement.
  • Device may be defective. Try replacing if bracelet/watch is under warranty.
  • Sometimes if the device gets too hot while charging, it will go into "thermal shutdown" until it cools off and then will continue charging once it's safe again. Try removing the device from the charger, and wait a while for it to cool down and then place it on the charger again.

 

I’VE PLACED THE BRACELET/WATCH ONTO THE CHARGER, BUT WHY DOES THE CHARGER’S LIGHT KEEP TURNING ON AND OFF REPETITIVELY?

This means the bracelet/watch is not aligned to the charger properly.  Try each of the following suggestions:

  • Reseat the bracelet/watch on the charger.
  • Verify bracelet/watch is seated snugly in charger with no gap.
  • Verify nothing is between charger and device, i.e. no dust, tape, etc.
  • Try a different charger.
  • Device may be defective. Try a replacement.

 

WHAT DOES THE CHARGER’S LIGHT COLOR MEAN?

  • A brief flash of red, green, and blue light means your charger has detected a proper connection with a power source, e.g. the USB cable has just been plugged in and connected to a power source.
  • Solid red light means bracelet/watch is charging.
  • Solid blue light means bracelet/watch is fully charged.
  • Red and blue light turning briefly on and off repetitively means bracelet/watch is not properly aligned to the charger.
  • No light means the charger does not detect the bracelet/watch.

 

WHEN PLACED ON THE CHARGER, WHY DOES THE BRACELET/WATCH WHITE LED LIGHT TURN ON BRIEFLY?

The bracelet/watch was off and just turned on.

 

WHEN PLACED ON THE CHARGER, WHY DOESN’T THE BRACELET/WATCH WHITE LED LIGHT TURN ON BRIEFLY?

The bracelet/watch was already powered on. A white LED light flashes only if the bracelet/watch was off before placing on the charger and then powered on when placed on the charger. Or the device was so completely dead that it didn't even have enough power yet to turn on and light up. Let it charge for a while and it should turn on by itself when it has enough power.

 

DISPLAY DEVICE CHARGING (Q FOUNDER)

 

HOW CAN I TELL WHEN THE TOUCH DISPLAY WATCH IS CHARGING?

The charger light will be off until the watch is placed onto it.  Place your watch onto the charger and check the charger’s light color.  If working, the charger’s light will turn solid red (for charging) or solid blue (fully charged).

 

I’VE PLACED THE TOUCH DISPLAY WATCH ONTO THE CHARGER, BUT WHY DOES THE CHARGER LIGHT NOT TURN ON?

If the charger’s light is off, the charger does not detect the watch. Try the following suggestions:

  • Reseat the watch on the charger
  • Verify watch is seated snugly in charger with no gap
  • Verify nothing is between charger and device, i.e. no dust, tape, etc.
  • Make sure the charger is getting power. Verify the charge’s USB cable works with other devices.
  • Try changing the charger’s power source, i.e. move to wall outlet from laptop.
  • Try a different charger. Try a replacement.
  • Device may be defective. Try replacing if watch is under warranty.

Sometimes if the device gets too hot while charging, it will go into "thermal shutdown" until it cools off and then will continue charging once it's safe again. Try removing the device from the charger, and wait a while for it to cool down and then place it on the charger again.

 

I’VE PLACED THE TOUCH DISPLAY WATCH ONTO THE CHARGER, BUT WHY DOES THE CHARGER’S LIGHT KEEP TURNING ON AND OFF REPETITIVELY?

This means the watch is not aligned to the charger properly. Try each of the following suggestions:

  • Reseat the watch on the charger
  • Verify watch is seated snugly in charger with no gap
  • Verify nothing is between charger and device, i.e. no dust, tape, etc.
  • Try a different charger
  • Device may be defective. Try a replacement.

 

WHAT DOES THE CHARGER’S LIGHT COLOR MEAN?

  • A brief flash of red, green, and blue light means your charger has detected a proper connection with a power source, e.g. the USB cable has just been plugged in and connected to a power source
  • Solid red light means watch is charging
  • Solid blue light means watch is fully charged
  • Red and blue light turning briefly on and off repetitively means watch is not properly aligned to the charger
  • No light means the charger does not detect the watch

 

I’VE PLACED MY TOUCH DISPLAY WATCH ONTO THE CHARGER, BUT THE CHARGER’S LIGHTS STAYS RED AND NEVER TURNS BLUE. WHY?

This means the watch is not charging properly.  After you have tried reseating the watch, unplug the charger from the wall and plug it back in again.

 

NON-DISPLAY DEVICE USAGE (Q GRANT, Q DREAMER, Q REVELER)

 

HOW DO I POWER ON THE BRACELET/WATCH?

Gently press and immediately release the On/Off button on the back of the bracelet/watch with a pin or pencil. A white LED light will turn on. If you do not see the LED light, the watch is already on.

Alternatively, placing the bracelet/watch onto the charger will turn it on if there is sufficient charge. See the Start instructions in the Quick Start Guide.

Notes:

  • If you accidentally hold the back button longer than one second and feel the module vibrate and its light flashes, the module has turned off. To power back on, gently press and release the button for one second (a white LED light will turn on briefly).
  • If this is a brand new bracelet/watch, it will be in shipping mode. Place it on the charger for a couple of seconds until bracelet/watch’s white LED light turns on briefly. At this point, the bracelet/watch is powered on.
  • If the module will not turn on, see “Why won’t the bracelet/watch power module power on?

 

HOW DO I TELL IF THE BRACELET/WATCH IS ON?

Check the Fossil Q app. If connected, your bracelet/watch is on. Or double-tap on the top of the device. If it's on but disconnected from the phone, it will blink red. If it's on and is connected to the phone it will blink green.

 

HOW DO I POWER OFF THE BRACELET/WATCH’S MODULE?

Gently press and hold the button on the back of the bracelet/watch with a pin/pencil until vibration is felt, then lift off the button immediately. A white LED light will flash and module will turn off.

 

WHY WON’T THE BRACELET/WATCH POWER MODULE POWER ON?

Check each of the following suggestions:

 

WHERE DO I FIND THE ON/OFF BUTTON ON THE BRACELET/WATCH?

The On/Off button is located at the back of your watch or bracelet. Use a pencil, pen or paperclip to push the button.

 

HOW DO I RESET MY BRACELET/WATCH TO GIVE TO A FRIEND?

Follow the instructions on “How to unpair the bracelet/watch from the phone?” and then on “How to power off the bracelet/watch’s module?

 

DOES THE BRACELET/WATCH HAVE A DISPLAY, MICROPHONE, AND/OR SPEAKER?

No.  

 

WHAT DOES 5 FLASHES OF AN AMBER-COLORED LED LIGHT FROM THE BRACELET/WATCH MEAN?

The bracelet/watch’s module has a very low battery. Place on the charger to charge.

 

WHAT DOES ONE FLASH OF A BLUE-COLORED LED LIGHT FROM THE BRACELET/WATCH MEAN?

The bracelet/watch has just paired with the phone.

 

WHAT DOES 3 FLASHES OF A RED-COLORED LED LIGHT FROM THE BRACELET/WATCH MEAN?

The bracelet/watch’s module is in recovery mode. Open the Fossil Q app, which will detect that the bracelet/watch is in recovery mode. Follow the app’s instructions.

 

HOW LONG DOES IT TAKE FOR THE BATTERY TO FULLY RECHARGE WHEN IT'S ON THE CHARGER?

It will take about 4 hours.

 

HOW LONG DOES A BATTERY LAST ON A SINGLE CHARGE?

Expect an average battery life of 7 days depending on individual usage.

 

WHAT CAN I DO IF THE MODULE DOESN’T STAY CHARGED LONG OR NEEDS TO BE CHARGED FREQUENTLY?

Please check the following:

  • On average the battery life is 7 days depending on individual’s usage. If module needs to be recharged sooner than that, do try to recalibrate the module’s battery by charging the module overnight. Note: When placing the module onto the charger, be sure that the charger’s light is red indicating charging.
  • If overnight charging of the module does not help, assess your usage. Do you have a lot of notifications’ set up in the Fossil Q app? Heavy usage with a lot of notifications can drain the module’s battery quicker than the average 7 days.
  • If your usage and number of notifications are very light and module seems to need recharging too soon, the module may be a defective unit. Try a replacement if still under warranty.  

 

IS THE BRACELET/WATCH’S MODULE WATERPROOF AND DUSTPROOF?

The module is water and dust resistant. Refer to Fossil guidelines for the jewelry itself.

 

HOW DO I RESET AND UPGRADE THE BRACELET/WATCH’S FIRMWARE?

If the above suggestions and all other known troubleshooting steps have been tried without success, the below steps will update the firmware of the bracelet/watch’s module:

  1. Gently press and hold the button on the back of the module until you see the light blink red three times. This puts the module in Recovery Mode.
  2. Open the app and follow its instructions to update the module’s firmware.

Note: The module will automatically enter Recovery Mode if the following conditions are seen:

  • The Bluetooth connection is unexpectedly interrupted during an update of the module’s firmware.
  • The module detects too many critical problems.

 

DISPLAY DEVICE USAGE (Q FOUNDER)

 

HOW DO I POWER ON THE TOUCH DISPLAY WATCH?

Press and hold down the button for at least three seconds.

 

HOW DO I POWER OFF THE TOUCH DISPLAY WATCH?

If display is off (watch is asleep):

  1. Press and hold button until menu appears.
  2. Tap on Settings
  3. Swipe up to tap on Power off
  4. Tap the checkmark on the green circle to confirm.

If display is on:

  1. From the clock screen, swipe down once, then swipe left three times to reach Settings
  2. Tap on Settings
  3. Swipe up to tap on Power off
  4. Tap the checkmark on the green circle to confirm.

 

HOW DO I CHARGE THE TOUCH DISPLAY WATCH?

Please use the wireless charger that was included in the packaging.

 

DOES THE TOUCH DISPLAY WATCH HAVE A MICROPHONE AND/OR SPEAKER?

The watch has a microphone, but no speaker.

 

FOSSIL Q APP

 

FOSSIL Q APP FOR NON-DISPLAY DEVICES (Q GRANT, Q DREAMER, Q REVELER)

The Fossil Q app is designed for iPhone and Android users and is divided into three feature areas:

  • Q Activity: Tracks your everyday accomplishments like steps, distance and calories burned. And there’s no need to ditch your favorite fitness apps as this tracker seamlessly connects to Google Fit™, Health, UP by Jawbone® and UA Record™ by Under Armour.
  • Q Notifications: Takes notifications such as phone calls, emails, text messages, social media updates and app alerts and filters them down to only the ones you need to know and want to know.
  • Q Curiosity: Time to put on those imagination caps! The app cues you with a series of playful and quirky weekly challenges to help exercise your curious side.

 

FOSSIL Q APP FOR DISPLAY DEVICES (Q FOUNDER)

The Fossil Q app was developed to support all of the Q devices. But because Q Founder uses Android Wear, a few of the features are duplicative and do not need to be used in the Fossil Q app.

The following features will be hidden within the Fossil Q App when your Q Founder touch display watch is connected:

  • Q Activity
  • Q Notifications
  • Q Watch faces (hidden if you have an iPhone, but available if you have an Android phone)

 

HOW CAN I DOWNLOAD THE FOSSIL Q APP?

iOS: Go to your App store, write “Fossil Q” in the search command, select the Fossil Q app and tap “Get”. Wait for the app to download on your phone.

Android: Go to your App store, write “Fossil Q” in the search command, select the Fossil Q app and tap “Install”. Wait for the app to download on your phone.

 



SIGNING UP

 

HOW CAN I SIGN UP?

You can sign up using your email address, Facebook account or Google account.

 

WHY DO I NEED TO GIVE MY BIRTHDAY INFORMATION?

You need to be at least 14 to use this app.





Q ACTIVITY

 

WHAT IS Q ACTIVITY?

Q Activity is a section of the Fossil Q app that shows you the steps tracked by your wearable device.

 

HOW CAN I NAVIGATE BETWEEN MY DAILY VIEW AND WEEKLY VIEW?

From the daily view, pull down the screen to see your weekly view. From your weekly view, pull up the beige screen to see your daily view.

 

HOW CAN I SEE MY ACTIVITY HISTORY?

Swipe the screen to the right to see your activity history in the daily view and in the weekly view. You can see up to 14 days of history.

 

HOW CAN I ACCESS MY ACTIVITY SETTINGS?

From the daily view or weekly view, tap on the gear icon on the top right corner of the screen to access your activity settings.

 

HOW CAN I UPDATE MY DAILY STEP GOAL?

To update your daily step goal go into your activity settings, select “Goal”, scroll up and down to select the right number and tap “Done” to confirm.

 

HOW CAN I UPDATE MY HEIGHT?

To update your daily step goal go into your activity settings, select “Height”, scroll up and down to select the right number and tap “Done” to confirm.

 

HOW CAN I UPDATE MY WEIGHT?

To update your daily step goal go into your activity settings, select “Weight”, scroll up and down to select the right number and tap “Done” to confirm.

 

HOW CAN I CHANGE THE UNITS SYSTEM?

To change the units system, go into your activity settings and tap on “Units” to select either the US or the Metric system.

 

CAN I LINK THE FOSSIL Q APP WITH OTHER HEALTH APPS I USE?

Yes you can link the Fossil Q app to Up by Jawbone, Under Armour Record, Apple Health and Google Fit.

 

WHY IS MY STEPS NUMBER DIFFERENT IN THE FOSSIL Q APP THAN IN OTHER TRACKING APPS I USE?

Even if you connect to Health Kit, Google Fit, Jawbone, or Under Armour, the Fossil Q app will only show steps taken while wearing the Fossil device. The app will not show total steps taken in aggregate while wearing other fitness trackers. So you can't compare steps in the Fossil Q app with steps in other apps. They won't be the same. Fossil Q simply sends these other providers step data from the Fossil Device. But the Fossil Q app won't read in data from these other sources.

 

MY STEPS/ACTIVITY DON’T SEEM TO BE TRACKING IN THE APP AT ALL. HOW CAN I FIX THAT?

  • Make sure you have been through the Q Activity onboarding and actually set up your tracking.
  • Make sure your device is on and charged and connected to the app.
  • Make sure the device is on snug enough that it doesn't jangle on the wrist a lot (this will cause the device to think it's getting false readings and then it won't track anything).
  • The device only tracks walking, running, and biking. We find that biking on a stationary bike doesn't count for all people. And if you're holding something in your hand (the same hand as you wear the device) while you're walking, it might not count all steps accurately.
  • The device might be in recovery mode. If in this mode, tracking and notifications won't work at all. You'll need to do a firmware update to get things back to normal again.

 

MY STEPS/ACTIVITY TRACKING DON’T SEEM ACCURATE IN THE APP. WHAT’S UP WITH THAT?

  • Make sure the device is on snug enough that it doesn't jangle on the wrist a lot (this will cause the device to think it's getting false readings and then it won't track anything).
  • The device only tracks walking, running, and biking. We find that biking on a stationary bike doesn't count for all people. And if you're holding something in your hand (the same hand as you wear the device) while you're walking, it might not count all steps accurately.
  • The device will only detect movement that happens for longer that 15 seconds. Any short bursts of movement that are under 15 seconds won't be detected.
  • Even if you connect to Health Kit, Google Fit, Jawbone, or Under Armour, the Fossil Q app will only show steps taken while wearing the Fossil device. The app will not show total steps taken in aggregate while wearing other fitness trackers. So you can't compare steps in the Fossil Q app with steps in other apps. They won't be the same. Our app simply sends these other providers step data from the Fossil Device. But the Fossil Q app won't read in data from these other sources.
  • Make sure your height and weight are set.

Note: Like most trackers, Fossil Q uses sensors and a complex algorithm to determine when someone has taken a step. To ensure a user is actually in motion (and not simply moving their arm), the device is set to ignore roughly the first 15 seconds of movement. While this doesn’t affect distance tracked during a longer activity like jogging, it can underrepresent short trips that happen more frequently.

Thanks to our users’ feedback and improvements to our programming, we will be shortening that wait time to just five seconds to improve accuracy. This update will roll out automatically next month.

 

WHEN I OPEN THE APP TO LOOK AT MY STEP COUNT, SOMETIMES IT’S OUT OF DATE OR WON’T SYNC. WHY?

  • During continuous long-term movement — like going for a run for an hour or doing a workout — the device will send activity data to the phone every 15 minutes to help preserve battery
  • During shorts bursts of activity — like walking to the kitchen or to the car — it will send activity data every couple minutes or immediately after the activity ends.
  • If you wait for a long time and the app still doesn't update your step count, try force quitting the app. In iOS you can do this by double-pressing the home button and then finding the Fossil Q app and swiping up to force quit it. In Android go in your apps settings, select the app and tap “Force stop”. Once it's killed, open up the app fresh and give it a second to connect to the device and sync the data.

 

WHY DON’T I SEE ANY CALORIES COUNT?

You cannot see calorie metrics until height and weight are set.

 

IS MY DATA COUNTED WHEN I CYCLE?

The device won’t detect if you are cycling.

 

DO I RECEIVE ANY NOTIFICATION ABOUT MY PROGRESS TOWARDS MY STEP GOAL?

You will only get a notification when you reach your daily goal, it will not notify you when you reach 25%, 50%, 75%, etc.

 

Q CURIOSITY

 

WHAT IS Q CURIOSITY?

Q Curiosity is a section of the Fossil Q app that harnesses the power of curiosity to transform everyday tasks into interesting experiences using activities that inspire wonder and play.

 

WHERE CAN I FIND INSPIRATION TO COMPLETE MY CURIOUS CHALLENGE?

If you pull down the ticket you will see an example/inspiration image for the week’s challenge. To go to the curiosity feed, where we’ll be displaying user’s Q Curiosity photos, tap on “Want more inspiration? We’ve got more.” This link will redirect you outside the app.

 

HOW CAN I COMPLETE MY CURIOUS ACTIVITY?

To complete your curious activity, snap a picture and share it on the app.

 

HOW DOES MY PICTURE GET UPLOADED TO THE CURIOSITY FEED?

To upload your picture to the Curiosity feed, make sure you leave the hashtag #FossilQ in the caption when you share it.

 

CAN I CHANGE MY PICTURE LATER ON?

Once you have uploaded a picture, it will appear at the end of your weekly ticket. You can edit each picture later by tapping on it, and then tapping “Edit.”

You can edit the caption by tapping on it and using the provided keyboard. You can retake a picture by tapping “Retake the photo” or you can remove it by tapping “Remove.”

 

WHEN DO I RECEIVE A CELEBRATION SCREEN?

You will receive a celebration screen the very first time you upload a picture, then every week after the 3rd and 7th pictures are uploaded.

 

CAN I SEE MY OLD PICTURES IN THE APP?

Your pictures are archived in the app under each ticket you snapped the picture for.

 

HOW CAN I HAVE A PREVIEW OF NEXT WEEK’S CHALLENGE?

Once you start completing your curious activities you will be able to see a sneak peek of next week’s challenge above your ticket.

 

HOW CAN I ACCESS MY Q CURIOSITY SETTINGS?

You can access your Q Curiosity settings by tapping on the gear icon in the top right corner of the screen.

 

HOW CAN I SETUP A DAILY REMINDER FOR MY CURIOUS ACTIVITY?

Go in to your Q Curiosity settings, tap on “Reminder”, scroll up and down to select the time and tap “Done” to save.

 

HOW CAN I DEACTIVATE MY DAILY REMINDER FOR MY CURIOUS ACTIVITY?

Go in to your Q Curiosity settings, tap on the on/off toggle next to “Reminder notification.”

 

WHAT IF Q CURIOSITY IS NOT LOADING?

There is a slight load time as this data is fetched from the server. It can take a short time to update the Q Curiosity ticket when you click into this section.

 

WHERE DID MY LITTLE ANIMATION GO?

Little celebration animations appear after the first time you complete a challenge, when you do 3 in a week or when you do all 7 in that week.

 

WHY DID THE Q CURIOSITY CHALLENGE CHANGE?

The Q Curiosity challenge updates each week on Sunday evenings at midnight.  All your previous images will be saved but the task changes over to a new one each week.

 

WHERE CAN I SHARE MY Q CURIOSITY PICTURE?

You can share your Q Curiosity picture on any social media app you may have on your phone that supports image sharing. For instance Instagram, Facebook, Twitter.

 

Q NOTIFICATIONS

 

WHAT IS Q NOTIFICATIONS?

Q Notifications is a section of Fossil Q that enables you to customize the notifications you would like to receive on your watch/bracelet.

 

HOW CAN I SEE MY NOTIFICATIONS LOG?

On your Q Notifications home page tap the black rectangle at the bottom of the screen to see your notifications log. Scroll down to see your notifications history of the day. Your history will refresh daily.

 

WHAT IS THE FEATURE MY PEOPLE?

My People enables you to receive notifications from a selected amount of people in your contact list.

 

HOW DO I ADD CONTACTS TO MY PEOPLE?

In your Q notifications home page, tap “Add” next to “My People,” go through your contacts list, select the contacts you would like to add and tap “Done” to save.

 

HOW DO I DEACTIVATE THE NOTIFICATIONS RECEIVED FROM MY PEOPLE?

To deactivate all your People notifications tap the on/off toggle on the top right corner of your people list.

 

HOW MANY PEOPLE CAN I ADD TO MY PEOPLE?

You can add up to 5 people.

 

WHAT IS A CODE WORD?

A Code Word is a specific word you would like to be notified about when appearing in a message.

 

HOW CAN I CREATE A NEW CODE WORD?

To create a new Code Word tap “Edit” next to “Code Words” in your Q notifications home page. You will see your Code Word list, tap the “+” sign. Write your Code Word using the provided keyboard and tap “Done” to save.

 

HOW CAN I DELETE A CODE WORD?

To delete a code word, tap on the word in your code word list and erase the text.

 

WHAT IF MY CODE WORDS FEATURE DOESN'T WORK?

iOS: You need to go in to your phone settings > Notifications > Messages and make sure “Show Previews” is on for the Code Words feature to work.

Android: You need to go in to Messaging > Settings > More and make sure “Preview Message” is on for the Code Words feature to work.

Also code words may not trigger on notification messages when the code word occurs deep in the message.  On the iOS app, it scans the first 140 characters for the code words, but if it doesn’t find it, it won’t be considered a match and won’t send you a notification.

For some Android devices, if you have not read your notifications, it will start to group them.  When this happens, code words can sometimes not be detected.  (e.g.  Your code word is “Mom”.  You have received 9 messages that you have not read.  The 10th message should be “Call your mom”, but for some Android phones, your notification message received on your phone is “10 new messages”.  The app can’t find “mom” in “10 new messages”, even though the last message received should have had “mom” in it.)

 

HOW DO I SELECT THE APPS I’D LIKE TO RECEIVE NOTIFICATIONS FROM?

In your Q notifications home page tap on “Edit’ next to My Apps, then select the apps you would like to receive notifications from. Tap the back arrow to save.

 

HOW CAN I DEACTIVATE MY APPS NOTIFICATIONS?

To deactivate all your apps notifications tap the on/off toggle on the top right corner of your apps list.

 

WHAT IF I RECEIVE SEVERAL APPS NOTIFICATIONS AT THE SAME TIME, DO THEY ALL SHOW UP ON MY DEVICE?

On iOS not all notifications will get sent to the phone if multiple notifications are received on the phone at the same time (e.g. you have My App Notifications for all your apps and your phone receives, Gmail, Inbox, Google+, Facebook, and Facebook Messenger at the same time. Possibly only one of the My App Notification will trigger).

 

WHICH NOTIFICATION CAN I RECEIVE FROM Q ACTIVITY?

You can receive a notification when you reach your step goal.

 

WHICH NOTIFICATION CAN I RECEIVE FROM Q CURIOSITY?

You can receive a daily reminder to remember to complete your curious activity.

 

HOW CAN I DEACTIVATE ALL MY NOTIFICATIONS?

To deactivate all your notifications tap the on/off toggle on the top right corner of your Q Notifications home page.

 

WHAT DOES THE HAPTICS ICONS MEAN?

A full circle refers to a strong haptic, an outlined circle refers to a light haptic, and a line refers to no haptic.

 

HOW CAN I CHANGE THE COLOR OF A NOTIFICATION?

In your Q Notifications menu tap on the notification you would like to edit. To change the color of the notification, lightly tap on the big colorful rectangle on the upper right part of the screen.

 

HOW CAN I CHANGE THE INTENSITY OF THE HAPTIC OF A NOTIFICATION?

In your Q Notifications menu tap on the notification you would like to edit. To change the intensity of the haptic, tap on the colorful shape on the bottom right part of the screen.

 

HOW CAN I REORDER MY NOTIFICATIONS IN THE NOTIFICATIONS LIST?

To reorder your notifications in your list, press and hold the notification and move it to wherever you would like it to be placed. Note: reordering notifications only works on iOS, not Android.

 

WHAT IF I DON'T RECEIVE NOTIFICATIONS ON MY DEVICE?

You should make sure your device is connected properly to the app.

If the problem persists you may unpair your device from the phone and pair it again.

If you are wearing another smartwatch device that is receiving notifications (e.g. Apple Watch, Pebble, etc.), the notification may not always go to both devices, and can in some cases only go to one of the devices, but not the other.

 

WHAT IF MY NOTIFICATIONS DON'T COME THROUGH?

Be sure that the app you have selected to receive notifications for has the settings configured to show notifications on the lock screen of your phone. This determines what notifications make it to your device.

 

ANDROID WEAR APP

 

NEW TO ANDROID WEAR?

Here are answers to some questions you may have about Android Wear™ on your new Q Founder watch.

https://support.google.com/androidwear/answer/6056390?hl=en

ANDROID WEAR TIPS AND TRICKS

Here are some tips and tricks for using Android Wear™ on your Q Founder watch:

https://support.google.com/androidwear/answer/6056897?hl=en

 

Q WATCH FACES FOR DISPLAY DEVICES (Q FOUNDER)

 

HOW CAN I CHANGE THE WATCH FACE ON MY ANDROID WEAR DEVICE?

Go in your Q Watch Faces section and select the watch face you would like to see on your device.

 

HOW CAN I CUSTOMIZE THE WATCH FACE?

You can customize the color of the background, the hands, the date and the subeye of each watch face.

 

WHAT IS THE DIFFERENCE BETWEEN FOSSIL FACES AND MY FACES?

“Fossil Faces” refer to the watch faces provided by Fossil. Every time you modify one it will be saved in “My Faces.”

 

HOW CAN I DELETE A WATCH FACE DESIGN?

To delete a design, tap on the dots icon on the top right corner of the screen. Then tap “Delete Design” and then “Ok” to confirm.

 

HOW CAN I SHARE A WATCH FACE DESIGN?

To share a design, tap on the dots icon on the top right corner of the screen. Then tap “Share,” and select the channel you would like to use to share your design.



 

SETTINGS

 

HOW CAN I ACCESS THE SETTINGS MENU?

To access the Settings Menu tap on your avatar on the top left corner of the dashboard. In your Settings Menu you can access settings about your account, Q Curiosity and Q Activity.

 

HOW CAN I EDIT MY FIRST NAME?

To edit your first name go in to Settings > My Info and tap on your first name. Use the keyboard provided to edit and tap “Done” to save.

 

HOW CAN I EDIT MY LAST NAME?

To edit your last name go in to Settings > My Info and tap on your last name. Use the keyboard provided to edit and tap “Done” to save.

 

HOW CAN I EDIT MY EMAIL?

To edit your email go in to Settings > My Info and tap on your email. Use the keyboard provided to edit and tap “Done” to save.

 

HOW CAN I CHANGE MY PASSWORD?

To change your password go in to Settings > My Info and tap on “Reset Password.” Use the keyboard provided to enter your new password, confirm your password and tap “Confirm.”

 

HOW CAN I DELETE MY FOSSIL Q ACCOUNT?

To delete your account go in to Settings > My Info and tap “Delete Account” at the bottom of the screen. Tap “Ok” to confirm.

 

HOW CAN I OPT OUT FROM THE WEEKLY EMAILS?

To opt out from the weekly emails go in to Settings > Messages then tap each toggle to opt in or out of emails.

 

HOW CAN I OPT OUT FROM PUSH NOTIFICATIONS?

To opt out from push notifications go in to Settings > Messages then tap the toggle to opt in or out of push notifications.

 

HOW CAN I CHANGE THE LANGUAGE OF THE FOSSIL Q APP?

To change the language of your app, go in to Settings > Language and select the language you want.

 

HOW CAN I UPDATE MY DAILY STEP GOAL?

To update your daily step goal go in to Settings > Q Activity, select “Goal,” scroll up and down to select the right number and tap “Done” to confirm.

 

HOW CAN I UPDATE MY HEIGHT?

To update your daily step goal go in to Settings > Q Activity, select “Height,” scroll up and down to select the right number and tap “Done” to confirm.

 

HOW CAN I UPDATE MY WEIGHT?

To update your daily step goal go in to Settings > Q Activity, select “Weight,” scroll up and down to select the right number and tap “Done” to confirm.

 

HOW CAN I CHANGE THE UNITS SYSTEM?

To change the units system go in to Settings > Q Activity and tap on “Units” to select either the US or the Metric system.

 

CAN I LINK THE FOSSIL Q APP WITH OTHER HEALTH APPS I USE?

Yes you can link the Fossil Q app to Up by Jawbone, Under Armour Record, Apple Health and Google Fit.

 

HOW CAN I SETUP A DAILY REMINDER FOR MY CURIOUS ACTIVITY?

Go in to Settings > Q Curiosity, tap on “Reminder,” scroll up and down to select the time and tap “Done” to save.

 

HOW CAN I DEACTIVATE MY DAILY REMINDER FOR MY CURIOUS ACTIVITY?

Go in to Settings > Q Curiosity, tap on the on/off toggle next to ‘Reminder Notification.”

 

HOW CAN I ACCESS THE WARRANTY DETAILS?

To access the warranty details go to your Settings > About > Warranty.

 

DEVICE MANAGEMENT

 

HOW CAN I ACCESS THE DEVICE MANAGEMENT SCREEN?

To access your device management tap on the device icon on the top right corner of the dashboard/home page.

 

HOW CAN I GET MORE INFORMATION ABOUT THE DEVICE THAT IS CONNECTED?

To get more information about the device go in to your device management and press the “i” icon on the right of the device name.

 

HOW CAN I REMOVE A DEVICE?

To remove a device, go in your device management screen.

You can remove a device with 2 ways with iOS:

  • Slide the device picture to the left. Tap “Remove Device” on the red rectangle.
  • Tap “Edit” on the top right corner, then tap “Remove this device”

On Android:

  • Tap on the menu icon on the top right corner (3 dots)
  • Tap “Edit devices”, then select “Remove this device”

 

HOW CAN I ADD A DEVICE?

On iOS:

  1. To add a new device press the “+” sign.
  2. Then go through the steps from section iOS Pairing.

On Android:

  1. To add a new device, tap the menu icon (3 dots) on the top right corner of the screen.
  2. Then go through the steps from section iOS Pairing.

 

HOW CAN I CHANGE WHICH SIDE THE LED BLINKS?

To change the side of the LED light go in to your device management, tap on “Wrist” to choose left, right or both. You will see the blue halo updating accordingly on the device picture.

Note: this can only be done on Q Grant models, not on Q Dreamer or Q Revealer.



 

UNINSTALL

 

HOW CAN I UNINSTALL THE FOSSIL Q APP?

iOS: Long press on the Fossil Q app until an “X” appears on the upper left corner of the icon. Tap on the “X.”

Android: Uninstall the app by going to Apps. Long press on the Fossil Q app and drag it to the Uninstall icon.

 

FOSSIL Q CUSTOMER CARE

Hours: Monday - Friday 8:00AM - 6:00PM CST

Phone: 1-855-322-6465

Email: fossilq@fossil.com

For Q customers outside of the US, please contact the international care center nearest to you.