Q DREAMER

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SET UP HELP         

CONNECTION HELP        

CHARGING        

USAGE           

FOSSIL Q APP         

SETTINGS        

UNINSTALL        

WARRANTY

FOSSIL Q CUSTOMER CARE        

Q DREAMER ACTIVITY TRACKER - FAQ

 

SET UP HELP 

 

HOW DO I SET UP MY NEW ACTIVITY TRACKER?

 

To set up your new device, start by pairing it with your phone. To do so, select which device you have on the app and place your device on the charger to make it discoverable by Bluetooth. The app will then look for the device and start the connection. Accept the Bluetooth pairing request by selecting “Pair”. You will then see a confirmation screen. You may have to update the firmware, to do so tap “Update” and wait for the update to go through. You will then be asked if you want to receive push notifications. You will see another confirmation screen when everything is properly connected. Tap “Let’s do it” to start using the app.

 

I HAVE SET UP NOTIFICATIONS IN THE APP, BUT THE ACTIVITY TRACKER WILL NOT LIGHT UP OR VIBRATE. WHY?

 

It could be one of the following reasons:

 

  • The activity tracker may not be connected to the phone. See suggestions on “Why can’t I connect the activity tracker to my phone?”
  • Your activity tracker may be powered off.  See “How do I power on the watch?”
  • Your activity tracker’s battery may be too low. Try charging activity tracker on charger. Note: The charger’s light will turn red when charging and blue when fully charged.
  • The activity tracker may be in shipping mode. Place activity tracker on the charger briefly until the activity tracker’s LED light flashes white.
  • User may not have notifications turned on for certain apps in general on their phone. The rule of thumb is: if the notifications don't appear on your lock screen or notification tray, then they won't appear on the device either. To make sure notifications are enabled for your desired apps, you need to go into the phone's general notifications settings and turn notifications on for those apps.
  • On iOS, it could be that something got tripped up with how Bluetooth detects the notifications. Try turning Bluetooth off and on again. If that doesn't work, then the device may need to be completely reset in some rare cases.

 

CONNECTION HELP 

 

HOW DO I CONNECT OR PAIR MY NEW ACTIVITY TRACKER TO THE PHONE?

 

To start, select if your device is a watch or an activity tracker on your phone. To make your device discoverable by Bluetooth you must place the device on the charger to take it out of "ship mode". This should make it discoverable immediately. Now the app needs to go through the scan phase to find an available device to pair with. When the search is complete you will see the device getting connected. Accept the Bluetooth pairing request by selecting “Pair”. You will see another connecting screen. If you don’t select “Pair” you will see an error screen.

 

To double check if your device is paired, go in your phone’s general Bluetooth settings and see if the device is listed there.  You may have to update your firmware at this point. To do so, start by tapping “Update”. You will be asked if you want to receive some push notifications. Tap “Nah. whatever” if you don’t want to, tap “Yes, please” if you do. Then tap “Allow” to allow push notifications to go through. When everything is connected you will see a confirmation screen. Tap “Let’s go” to continue.

 

If your smartphone is unable to find your activity tracker:

 

  • Only activity trackers that are unpaired will appear during scanning. If yours is already paired with another smartphone, unpair it first (see iOS UnPairing) before pairing it with your new smartphone.

 

Clearing the pair/bond between a phone and device has 2 aspects:

  • The phone needs to forget about the device. You can do this by removing it from the phone's general Bluetooth settings
  • The device needs to forget about the phone.  This can only be done by resetting the device.

 

  • If this doesn’t work, reset your activity tracker (see How to Reset)
  • Move your activity tracker closer to the phone.

 

WHY CAN’T I CONNECT THE ACTIVITY TRACKER TO MY PHONE?

 

It could be one of the following reasons:

 

  • You have not downloaded and installed the Fossil Q app. Follow the instructions on “How do I set up my new activity tracker?”
  • Your activity tracker may not be close enough to your phone. Move your activity tracker and your phone closer together.
  • Your activity tracker’s module might be powered off. Follow the instructions on “How do I power on the activity tracker?”
  • Your activity tracker may not be charged enough. Place activity tracker on charger to fully charge the device. The charger’s light will be red when charging and will change to blue when fully charged. Note: For help with the charger, see the Charger Help section.
  • Bluetooth may be disabled on the phone. Try enabling Bluetooth on your phone using the phone’s Bluetooth settings. If it is already enabled, try disabling and re-enabling Bluetooth.
  • Your activity tracker may need to be unpaired and then reconnected to the phone.  Follow the instructions on “How to unpair the activity tracker from the phone?” and “How to reconnect the activity tracker to the phone?”
  • You may have held the activity tracker’s On/Off button too long and accidentally put the activity tracker into recovery mode. Open the Fossil Q app and then follow the app’s instructions.
  • The device might be "sleeping" from lack of activity. Double-tap the device to wake it up or quickly press the button on the back of the device. This will allow the phone to connect again.
  • The device might not be paired to the phone at all. Before trying to reset the device with the pinhole on the back, go into the app into the devices section and check if your device is even listed as one. If it's not, you can add it from that screen. This will take you through the device onboarding flow. If it is added already, you can try to manually connect it through the devices screen in the app.

 

WHY DOES THE APP NOT SEE THE ACTIVITY TRACKER?

 

The activity tracker may not be connected to the app yet. Open the app and look for the section (typically in the app’s menu) on adding a device and follow the prompts.

 

If the app still does not detect the activity tracker, follow the suggestions in “Why can’t I connect the activity tracker to my phone?”

 

THE ACTIVITY TRACKER KEEPS DISCONNECTING. HOW DO I KEEP IT CONNECTED?

 

It could be one of the following reasons:

 

  • The activity tracker may be disconnecting if moved outside of the phone’s Bluetooth range. Bluetooth range is 10 meters (30 feet) if there are no obstacles, like doors or walls, between the phone and the activity tracker.
  • If within Bluetooth range of the phone and activity tracker keeps disconnecting, the activity tracker battery may not be charged enough. Charge your activity tracker using the charger. The charger’s light will be red while charging and will turn blue when fully charged.
  • If your activity tracker keeps disconnecting after fully charging and while still within Bluetooth range of the phone, try turning on and off the module using these steps found in “How do I power on the activity tracker?” and “How do I power off the activity tracker’s module?”
  • If your activity tracker still disconnects, try the steps found in “How to unpair the activity tracker from the phone?” and then the steps found in “How to reconnect the activity tracker to the phone?”
  • Your activity tracker’s firmware may need updating. Follow the suggestion to “How to reset and upgrade the activity tracker’s firmware?”
  • If none of these suggestions work, your activity tracker may be defective. The manufacturer will replace your activity tracker if still under warranty.

 

HOW FAR CAN THE ACTIVITY TRACKER BE FROM THE PHONE?

Up to about 10 meters (30 feet) with no obstacles, like doors or walls, between the phone and the activity tracker.

 

HOW DO I RECONNECT THE ACTIVITY TRACKER TO THE PHONE?

  • Open the Fossil Q app
  • From the app’s main menu, open the Device settings
  • Select the option to connect activity tracker. You will be taken through the onboarding flow and may have to update the firmware.

 

Notes:

  • If no devices are shown in the app, select the option to add a new device to detect your activity tracker.
  • If your activity tracker is shown in the app but still disconnected, follow suggestions on “Why can’t I connect the activity tracker to my phone?”

 

HOW DO I UNPAIR THE ACTIVITY TRACKER FROM THE PHONE?

 

  • Open the Fossil Q app
  • From the app’s main menu, open the Device settings
  • Disconnect the activity tracker from the app
  • Go to the phone’s Bluetooth settings
  • Forget or unpair the old activity tracker
  • On the back of the activity tracker, gently press the On/Off button and release after you feel 2 separate vibrations. This will unpair the activity tracker from the phone.

 

Note:  

If you will not use or re-pair the activity tracker, follow steps on “How do I power off the activity tracker’s module?”

 

HOW DO I PAIR A DIFFERENT ACTIVITY TRACKER WITH THE APP?

 

To pair a different activity tracker (such as a warranty replacement), follow these steps:

  • Follow the steps on “How to unpair the activity tracker from the phone?”
  • Open the Fossil Q app
  • From the app’s main menu, open the device settings
  • Select the option to connect a new device and follow the app’s prompts to pair the phone with your new activity tracker.

 

To keep your current device but also adding an additional one to have multiple devices to toggle between:

  • Open the Fossil Q app
  • From the app’s main menu, open the device settings
  • Tap the “+” sign at the bottom of the screen
  • Follow the steps on “How do I set up my new activity tracker?”

 

HOW DO I RE-PAIR THE SAME ACTIVITY TRACKER WITH THE APP?

 

  • If you haven’t unpaired your activity tracker, follow the steps on “How to unpair the activity tracker from the phone?”
  • To re-pair, open the Fossil Q app
  • From the app’s main menu, open the device settings
  • Select the option to connect a new device and follow the app’s prompts to re-pair the phone with the activity tracker.

 

CHARGING 

 

I HAVE CONNECTED THE CHARGER TO A POWER SOURCE. HOW CAN I TELL IF THE CHARGER IS WORKING?

 

The charger light will be off until the activity tracker is placed onto it. Place your activity tracker onto the charger and check the charger’s light color. If working, the charger’s light will turn solid red (for charging) or solid blue (fully charged).

 

I’VE PLACED THE ACTIVITY TRACKER ONTO THE CHARGER, BUT WHY DOES THE CHARGER LIGHT NOT TURN ON?

 

If the charger’s light is off, the charger does not detect the activity tracker. Try the following suggestions:

  • Reseat the activity tracker on the charger.
  • Verify activity tracker is seated snugly in charger with no gap.
  • Verify nothing is between charger and device, i.e. no dust, tape, etc.
  • Make sure the charger is getting power. Verify the charge’s USB cable works with other devices.
  • Try changing the charger’s power source, i.e. move to wall outlet from laptop.
  • Try a different charger. Try a replacement.
  • Device may be defective. Try replacing if activity tracker is under warranty.
  • Sometimes if the device gets too hot while charging, it will go into "thermal shutdown" until it cools off and then will continue charging once it's safe again. Try removing the device from the charger, and wait a while for it to cool down and then place it on the charger again.

 

I’VE PLACED THE ACTIVITY TRACKER ONTO THE CHARGER, BUT WHY DOES THE CHARGER’S LIGHT KEEP TURNING ON AND OFF REPETITIVELY?

 

This means the activity tracker is not aligned to the charger properly.  Try each of the following suggestions:

 

  • Reseat the activity tracker on the charger.
  • Verify activity tracker is seated snugly in charger with no gap.
  • Verify nothing is between charger and device, i.e. no dust, tape, etc.
  • Try a different charger.
  • Device may be defective. Try a replacement.

 

WHAT DOES THE CHARGER’S LIGHT COLOR MEAN?

 

  • A brief flash of red, green, and blue light means your charger has detected a proper connection with a power source, e.g. the USB cable has just been plugged in and connected to a power source.
  • Solid red light means activity tracker is charging.
  • Solid blue light means activity tracker is fully charged.
  • Red and blue light turning briefly on and off repetitively means activity tracker is not properly aligned to the charger.
  • No light means the charger does not detect the activity tracker.

 

WHEN PLACED ON THE CHARGER, WHY DOES THE ACTIVITY TRACKER WHITE LED LIGHT TURN ON BRIEFLY?

 

The activity tracker was off and just turned on.

 

WHEN PLACED ON THE CHARGER, WHY DOESN’T THE ACTIVITY TRACKER’S WHITE LED LIGHT TURN ON BRIEFLY?

 

The activity tracker was already powered on. A white LED light flashes only if the activity tracker was off before placing on the charger and then powered on when placed on the charger. Or the device was so completely dead that it didn't even have enough power yet to turn on and light up. Let it charge for a while and it should turn on by itself when it has enough power.

 

USAGE 

 

HOW DO I POWER ON THE ACTIVITY TRACKER?

 

Gently press and immediately release the On/Off button on the back of the activity tracker with a pin or pencil. A white LED light will turn on. If you do not see the LED light, the activity tracker is already on.

Alternatively, placing the activity tracker onto the charger will turn it on if there is sufficient charge. See the Start instructions in the Quick Start Guide.

 

Notes:

  • If you accidentally hold the back button longer than one second and feel the module vibrate and its light flashes, the module has turned off. To power back on, gently press and release the button for one second (a white LED light will turn on briefly).
  • If this is a brand new activity tracker, it will be in shipping mode. Place it on the charger for a couple of seconds until activity tracker’s white LED light turns on briefly. At this point, the activity tracker is powered on.
  • If the module will not turn on, see “Why won’t the activity tracker power module power on?”

 

HOW DO I TELL IF THE ACTIVITY TRACKER IS ON?

 

Check the Fossil Q app. If connected, your activity tracker is on. Or double-tap on the top of the device. If it's on but disconnected from the phone, it will blink red. If it's on and is connected to the phone it will blink green.

 

HOW DO I POWER OFF THE ACTIVITY TRACKER’S MODULE?

 

Gently press and hold the button on the back of the activity tracker with a pin/pencil until vibration is felt, then lift off the button immediately. A white LED light will flash and module will turn off.

 

WHY WON’T THE ACTIVITY TRACKER POWER MODULE POWER ON?

 

Check each of the following suggestions:

 

  • Verify the steps are followed on “How do I power on the activity tracker?”
  • The module may not be charged.  Place the activity tracker onto the charger. The charger’s light will be red while charging and will turn to blue when fully charged. Note: If charger’s light does not turn on, follow instructions for “I’ve placed my activity tracker onto the charger, but why does the charger light not turn on?”
  • The activity tracker’s module may be in recovery mode. Open the Fossil Q app, which will detect that the activity tracker is in recovery mode. Follow the app’s instructions.
  • Try powering off and on the module. Follow the steps to “How do I power off the activity tracker’s module?” and “How do I power on the activity tracker?”
  • If still no light and no vibration, follow the instructions “How to reset and upgrade the activity tracker’s firmware?”
  • Device may be defective. Try replacing if activity tracker is under warranty.

 

WHERE DO I FIND THE ON/OFF BUTTON ON THE ACTIVITY TRACKER?

 

The On/Off button is located at the back of your activity tracker. Use a pencil, pen or paperclip to push the button.

 

HOW DO I RESET MY ACTIVITY TRACKER TO GIVE TO A FRIEND?

 

Follow the instructions on “How to unpair the activity tracker from the phone?” and then on “How to power off the activity tracker’s module?”

 

DOES THE ACTIVITY TRACKER HAVE A DISPLAY, MICROPHONE, AND/OR SPEAKER?

 

No.  

 

WHAT DOES 5 FLASHES OF AN AMBER-COLORED LED LIGHT FROM THE ACTIVITY TRACKER MEAN?

 

The activity tracker’s module has a very low battery. Place on the charger to charge.

 

WHAT DOES ONE FLASH OF A BLUE-COLORED LED LIGHT FROM THE ACTIVITY TRACKER MEAN?

 

The activity tracker has just paired with the phone.

 

WHAT DOES 3 FLASHES OF A RED-COLORED LED LIGHT FROM THE ACTIVITY TRACKER MEAN?

 

The activity tracker’s module is in recovery mode. Open the Fossil Q app, which will detect that the activity tracker is in recovery mode. Follow the app’s instructions.

 

HOW LONG DOES IT TAKE FOR THE BATTERY TO FULLY RECHARGE WHEN IT'S ON THE CHARGER?

 

It will take about 4 hours.

 

HOW LONG DOES A BATTERY LAST ON A SINGLE CHARGE?

 

Expect an average battery life of 7 days depending on individual usage.

 

WHAT CAN I DO IF THE MODULE DOESN’T STAY CHARGED LONG OR NEEDS TO BE CHARGED FREQUENTLY?

 

Please check the following:

 

  • On average the battery life is 7 days depending on individual’s usage. If module needs to be recharged sooner than that, do try to recalibrate the module’s battery by charging the module overnight. Note: When placing the module onto the charger, be sure that the charger’s light is red indicating charging.
  • If overnight charging of the module does not help, assess your usage. Do you have a lot of notifications’ set up in the Fossil Q app? Heavy usage with a lot of notifications can drain the module’s battery quicker than the average 7 days.
  • If your usage and number of notifications are very light and module seems to need recharging too soon, the module may be a defective unit. Try a replacement if still under warranty.  

 

IS THE ACTIVITY TRACKER’S MODULE WATERPROOF AND DUSTPROOF?

 

The module is water and dust resistant. Refer to Fossil guidelines for the jewelry itself.

 

HOW DO I RESET AND UPGRADE THE ACTIVITY TRACKER’S FIRMWARE?

 

  • The module does not have a reset button.  In most cases, reset is not needed and the following suggestions will resolve most issues with the activity tracker’s module:
  • Power on and off the activity tracker’s module following the steps for “How do I power off the activity tracker’s module?” and “How do I power on the activity tracker?”
  • Disconnect/unpair and reconnect/pair the module to the phone following the steps for “How to unpair the activity tracker from the phone?” and “How to reconnect the activity tracker to the phone?”

 

If the above suggestions and all other known troubleshooting steps have been tried without success, the below steps will update the firmware of the activity tracker’s module:

 

  • Gently press and hold the button on the back of the module until you see the light blink red three times. This puts the module in Recovery Mode.
  • Open the app and follow its instructions to update the module’s firmware.

 

Note: The module will automatically enter Recovery Mode if the following conditions are seen:

• The Bluetooth connection is unexpectedly interrupted during an update of the module’s firmware.

• The module detects too many critical problems.

 

 

FOSSIL Q APP

 

The Fossil Q app is designed for iPhone and Android users and is divided into three feature areas:

  • Q Activity: Tracks your everyday accomplishments like steps, distance and calories burned. And there’s no need to ditch your favorite fitness apps as this tracker seamlessly connects to Google Fit™, Health, UP by Jawbone® and UA Record™ by Under Armour.
  • Q Notifications: Takes notifications such as phone calls, emails, text messages, social media updates and app alerts and filters them down to only the ones you need to know and want to know.
  • Q Curiosity: Time to put on those imagination caps! The app cues you with a series of playful and quirky weekly challenges to help exercise your curious side.

 

HOW CAN I DOWNLOAD THE FOSSIL Q APP?

 

iOS: Go to your App store, write “Fossil Q” in the search command, select the Fossil Q app and tap “Get”. Wait for the app to download on your phone.

 

Android: Go to your App store, write “Fossil Q” in the search command, select the Fossil Q app and tap “Install”. Wait for the app to download on your phone.



 

SIGNING UP

 

HOW CAN I SIGN UP?

 

You can sign up using your email address, Facebook account or Google account.

 

WHY DO I NEED TO GIVE MY BIRTHDAY INFORMATION?

 

You need to be at least 14 to use this app.



Q ACTIVITY

 

WHAT IS Q ACTIVITY?

 

Q Activity is a section of the Fossil Q app that shows you the steps tracked by your wearable device.

 

HOW CAN I NAVIGATE BETWEEN MY DAILY VIEW AND WEEKLY VIEW?

 

From the daily view, pull down the screen to see your weekly view. From your weekly view, pull up the beige screen to see your daily view.

 

HOW CAN I SEE MY ACTIVITY HISTORY?

 

Swipe the screen to the right to see your activity history in the daily view and in the weekly view. You can see up to 14 days of history.

 

HOW CAN I ACCESS MY ACTIVITY SETTINGS?

 

From the daily view or weekly view, tap on the gear icon on the top right corner of the screen to access your activity settings.

 

HOW CAN I UPDATE MY DAILY STEP GOAL?

 

To update your daily step goal go into your activity settings, select “Goal”, scroll up and down to select the right number and tap “Done” to confirm.

 

HOW CAN I UPDATE MY HEIGHT?

 

To update your daily step goal go into your activity settings, select “Height”, scroll up and down to select the right number and tap “Done” to confirm.

 

HOW CAN I UPDATE MY WEIGHT?

 

To update your daily step goal go into your activity settings, select “Weight”, scroll up and down to select the right number and tap “Done” to confirm.

 

HOW CAN I CHANGE THE UNITS SYSTEM?

 

To change the units system, go into your activity settings and tap on “Units” to select either the US or the Metric system.

 

CAN I LINK THE FOSSIL Q APP WITH OTHER HEALTH APPS I USE?

 

Yes you can link the Fossil Q app to Up by Jawbone, Under Armour Record, Apple Health and Google Fit.

 

WHY IS MY STEPS NUMBER DIFFERENT IN THE FOSSIL Q APP THAN IN OTHER TRACKING APPS I USE?

 

Even if you connect to Health Kit, Google Fit, Jawbone, or Under Armour, the Fossil Q app will only show steps taken while wearing the Fossil device. The app will not show total steps taken in aggregate while wearing other fitness trackers. So you can't compare steps in the Fossil Q app with steps in other apps. They won't be the same. Fossil Q simply sends these other providers step data from the Fossil Device. But the Fossil Q app won't read in data from these other sources.

 

MY STEPS/ACTIVITY DON’T SEEM TO BE TRACKING IN THE APP AT ALL. HOW CAN I FIX THAT?

 

  • Make sure you have been through the Q Activity onboarding and actually set up your tracking.
  • Make sure your device is on and charged and connected to the app.
  • Make sure the device is on snug enough that it doesn't jangle on the wrist a lot (this will cause the device to think it's getting false readings and then it won't track anything).
  • The device only tracks walking, running, and biking. We find that biking on a stationary bike doesn't count for all people. And if you're holding something in your hand (the same hand as you wear the device) while you're walking, it might not count all steps accurately.
  • The device might be in recovery mode. If in this mode, tracking and notifications won't work at all. You'll need to do a firmware update to get things back to normal again.

 

MY STEPS/ACTIVITY TRACKING DON’T SEEM ACCURATE IN THE APP. WHAT’S UP WITH THAT?

 

  • Make sure the device is on snug enough that it doesn't jangle on the wrist a lot (this will cause the device to think it's getting false readings and then it won't track anything).
  • The device only tracks walking, running, and biking. We find that biking on a stationary bike doesn't count for all people. And if you're holding something in your hand (the same hand as you wear the device) while you're walking, it might not count all steps accurately.
  • The device will only detect movement that happens for longer that 15 seconds. Any short bursts of movement that are under 15 seconds won't be detected.
  • Even if you connect to Health Kit, Google Fit, Jawbone, or Under Armour, the Fossil Q app will only show steps taken while wearing the Fossil device. The app will not show total steps taken in aggregate while wearing other fitness trackers. So you can't compare steps in the Fossil Q app with steps in other apps. They won't be the same. Our app simply sends these other providers step data from the Fossil Device. But the Fossil Q app won't read in data from these other sources.
  • Make sure your height and weight are set.

 

Note: Like most trackers, Fossil Q uses sensors and a complex algorithm to determine when someone has taken a step. To ensure a user is actually in motion (and not simply moving their arm), the device is set to ignore roughly the first 15 seconds of movement. While this doesn’t affect distance tracked during a longer activity like jogging, it can underrepresent short trips that happen more frequently.

 

Thanks to our users’ feedback and improvements to our programming, we will be shortening that wait time to just five seconds to improve accuracy. This update will roll out automatically next month.

 

WHEN I OPEN THE APP TO LOOK AT MY STEP COUNT, SOMETIMES IT’S OUT OF DATE OR WON’T SYNC. WHY?

 

  • During continuous long-term movement — like going for a run for an hour or doing a workout — the device will send activity data to the phone every 15 minutes to help preserve battery
  • During shorts bursts of activity — like walking to the kitchen or to the car — it will send activity data every couple minutes or immediately after the activity ends.
  • If you wait for a long time and the app still doesn't update your step count, try force quitting the app. In iOS you can do this by double-pressing the home button and then finding the Fossil Q app and swiping up to force quit it. In Android go in your apps settings, select the app and tap “Force stop”. Once it's killed, open up the app fresh and give it a second to connect to the device and sync the data.

 

WHY DON’T I SEE ANY CALORIES COUNT?

 

You cannot see calorie metrics until height and weight are set.

 

IS MY DATA COUNTED WHEN I CYCLE?

 

The device won’t detect if you are cycling.

 

DO I RECEIVE ANY NOTIFICATION ABOUT MY PROGRESS TOWARDS MY STEP GOAL?

 

You will only get a notification when you reach your daily goal, it will not notify you when you reach 25%, 50%, 75%, etc.

 

 

Q CURIOSITY

 

WHAT IS Q CURIOSITY?

 

Q Curiosity is a section of the Fossil Q app that harnesses the power of curiosity to transform everyday tasks into interesting experiences using activities that inspire wonder and play.

 

WHERE CAN I FIND INSPIRATION TO COMPLETE MY CURIOUS CHALLENGE?

 

If you pull down the ticket you will see an example/inspiration image for the week’s challenge. To go to the curiosity feed, where we’ll be displaying user’s Q Curiosity photos, tap on “Want more inspiration? We’ve got more.” This link will redirect you outside the app.

 

HOW CAN I COMPLETE MY CURIOUS ACTIVITY?

 

To complete your curious activity, snap a picture and share it on the app.

 

HOW DOES MY PICTURE GET UPLOADED TO THE CURIOSITY FEED?

 

To upload your picture to the Curiosity feed, make sure you leave the hashtag #FossilQ in the caption when you share it.

 

CAN I CHANGE MY PICTURE LATER ON?

 

Once you have uploaded a picture, it will appear at the end of your weekly ticket. You can edit each picture later by tapping on it, and then tapping “Edit.”

 

You can edit the caption by tapping on it and using the provided keyboard. You can retake a picture by tapping “Retake the photo” or you can remove it by tapping “Remove.”

 

WHEN DO I RECEIVE A CELEBRATION SCREEN?

 

You will receive a celebration screen the very first time you upload a picture, then every week after the 3rd and 7th pictures are uploaded.

 

CAN I SEE MY OLD PICTURES IN THE APP?

 

Your pictures are archived in the app under each ticket you snapped the picture for.

 

HOW CAN I HAVE A PREVIEW OF NEXT WEEK’S CHALLENGE?

 

Once you start completing your curious activities you will be able to see a sneak peek of next week’s challenge above your ticket.

 

HOW CAN I ACCESS MY Q CURIOSITY SETTINGS?

 

You can access your Q Curiosity settings by tapping on the gear icon in the top right corner of the screen.

 

HOW CAN I SETUP A DAILY REMINDER FOR MY CURIOUS ACTIVITY?

 

Go in to your Q Curiosity settings, tap on “Reminder”, scroll up and down to select the time and tap “Done” to save.

 

HOW CAN I DEACTIVATE MY DAILY REMINDER FOR MY CURIOUS ACTIVITY?

 

Go in to your Q Curiosity settings, tap on the on/off toggle next to “Reminder notification.”

 

WHAT IF Q CURIOSITY IS NOT LOADING?

 

There is a slight load time as this data is fetched from the server. It can take a short time to update the Q Curiosity ticket when you click into this section.

 

WHERE DID MY LITTLE ANIMATION GO?

 

Little celebration animations appear after the first time you complete a challenge, when you do 3 in a week or when you do all 7 in that week.

 

WHY DID THE Q CURIOSITY CHALLENGE CHANGE?

 

The Q Curiosity challenge updates each week on Sunday evenings at midnight.  All your previous images will be saved but the task changes over to a new one each week.

 

WHERE CAN I SHARE MY Q CURIOSITY PICTURE?

 

You can share your Q Curiosity picture on any social media app you may have on your phone that supports image sharing. For instance Instagram, Facebook, Twitter.

 

Q NOTIFICATIONS

 

WHAT IS Q NOTIFICATIONS?

 

Q Notifications is a section of Fossil Q that enables you to customize the notifications you would like to receive on your watch/bracelet.

 

HOW CAN I SEE MY NOTIFICATIONS LOG?

 

On your Q Notifications home page tap the black rectangle at the bottom of the screen to see your notifications log. Scroll down to see your notifications history of the day. Your history will refresh daily.

 

WHAT IS THE FEATURE MY PEOPLE?

 

My People enables you to receive notifications from a selected amount of people in your contact list.

 

HOW DO I ADD CONTACTS TO MY PEOPLE?

 

In your Q notifications home page, tap “Add” next to “My People,” go through your contacts list, select the contacts you would like to add and tap “Done” to save.

 

HOW DO I DEACTIVATE THE NOTIFICATIONS RECEIVED FROM MY PEOPLE?

 

To deactivate all your People notifications tap the on/off toggle on the top right corner of your people list.

 

HOW MANY PEOPLE CAN I ADD TO MY PEOPLE?

 

You can add up to 5 people.

 

WHAT IS A CODE WORD?

 

A Code Word is a specific word you would like to be notified about when appearing in a message.

 

HOW CAN I CREATE A NEW CODE WORD?

 

To create a new Code Word tap “Edit” next to “Code Words” in your Q notifications home page. You will see your Code Word list, tap the “+” sign. Write your Code Word using the provided keyboard and tap “Done” to save.

 

HOW CAN I DELETE A CODE WORD?

 

To delete a code word, tap on the word in your code word list and erase the text.

 

WHAT IF MY CODE WORDS FEATURE DOESN'T WORK?

 

iOS: You need to go in to your phone settings > Notifications > Messages and make sure “Show Previews” is on for the Code Words feature to work.

 

Android: You need to go in to Messaging > Settings > More and make sure “Preview Message” is on for the Code Words feature to work.

 

Also code words may not trigger on notification messages when the code word occurs deep in the message.  On the iOS app, it scans the first 140 characters for the code words, but if it doesn’t find it, it won’t be considered a match and won’t send you a notification.

 

For some Android devices, if you have not read your notifications, it will start to group them.  When this happens, code words can sometimes not be detected.  (e.g.  Your code word is “Mom”.  You have received 9 messages that you have not read.  The 10th message should be “Call your mom”, but for some Android phones, your notification message received on your phone is “10 new messages”.  The app can’t find “mom” in “10 new messages”, even though the last message received should have had “mom” in it.)

 

HOW DO I SELECT THE APPS I’D LIKE TO RECEIVE NOTIFICATIONS FROM?

 

In your Q notifications home page tap on “Edit’ next to My Apps, then select the apps you would like to receive notifications from. Tap the back arrow to save.

 

HOW CAN I DEACTIVATE MY APPS NOTIFICATIONS?

 

To deactivate all your apps notifications tap the on/off toggle on the top right corner of your apps list.

 

WHAT IF I RECEIVE SEVERAL APPS NOTIFICATIONS AT THE SAME TIME, DO THEY ALL SHOW UP ON MY DEVICE?

 

On iOS not all notifications will get sent to the phone if multiple notifications are received on the phone at the same time (e.g. you have My App Notifications for all your apps and your phone receives, Gmail, Inbox, Google+, Facebook, and Facebook Messenger at the same time. Possibly only one of the My App Notification will trigger).

 

WHICH NOTIFICATION CAN I RECEIVE FROM Q ACTIVITY?

 

You can receive a notification when you reach your step goal.

 

WHICH NOTIFICATION CAN I RECEIVE FROM Q CURIOSITY?

 

You can receive a daily reminder to remember to complete your curious activity.

 

HOW CAN I DEACTIVATE ALL MY NOTIFICATIONS?

 

To deactivate all your notifications tap the on/off toggle on the top right corner of your Q Notifications home page.

 

WHAT DOES THE HAPTICS ICONS MEAN?

 

A full circle refers to a strong haptic, an outlined circle refers to a light haptic, and a line refers to no haptic.

 

HOW CAN I CHANGE THE COLOR OF A NOTIFICATION?

 

In your Q Notifications menu tap on the notification you would like to edit. To change the color of the notification, lightly tap on the big colorful rectangle on the upper right part of the screen.

 

HOW CAN I CHANGE THE INTENSITY OF THE HAPTIC OF A NOTIFICATION?

 

In your Q Notifications menu tap on the notification you would like to edit. To change the intensity of the haptic, tap on the colorful shape on the bottom right part of the screen.

 

HOW CAN I REORDER MY NOTIFICATIONS IN THE NOTIFICATIONS LIST?

 

To reorder your notifications in your list, press and hold the notification and move it to wherever you would like it to be placed. Note: reordering notifications only works on iOS, not Android.

 

WHAT IF I DON'T RECEIVE NOTIFICATIONS ON MY DEVICE?

 

You should make sure your device is connected properly to the app.

If the problem persists you may unpair your device from the phone and pair it again.

If you are wearing another smartwatch device that is receiving notifications (e.g. Apple Watch, Pebble, etc.), the notification may not always go to both devices, and can in some cases only go to one of the devices, but not the other.

 

WHAT IF MY NOTIFICATIONS DON'T COME THROUGH?

 

Be sure that the app you have selected to receive notifications for has the settings configured to show notifications on the lock screen of your phone. This determines what notifications make it to your device.

 

SETTINGS

 

HOW CAN I ACCESS THE SETTINGS MENU?

 

To access the Settings Menu tap on your avatar on the top left corner of the dashboard. In your Settings Menu you can access settings about your account, Q Curiosity and Q Activity.

 

HOW CAN I EDIT MY FIRST NAME?

 

To edit your first name go in to Settings > My Info and tap on your first name. Use the keyboard provided to edit and tap “Done” to save.

 

HOW CAN I EDIT MY LAST NAME?

 

To edit your last name go in to Settings > My Info and tap on your last name. Use the keyboard provided to edit and tap “Done” to save.

 

HOW CAN I EDIT MY EMAIL?

 

To edit your email go in to Settings > My Info and tap on your email. Use the keyboard provided to edit and tap “Done” to save.

 

HOW CAN I CHANGE MY PASSWORD?

 

To change your password go in to Settings > My Info and tap on “Reset Password.” Use the keyboard provided to enter your new password, confirm your password and tap “Confirm.”

 

HOW CAN I DELETE MY FOSSIL Q ACCOUNT?

 

To delete your account go in to Settings > My Info and tap “Delete Account” at the bottom of the screen. Tap “Ok” to confirm.

 

HOW CAN I OPT OUT FROM THE WEEKLY EMAILS?

 

To opt out from the weekly emails go in to Settings > Messages then tap each toggle to opt in or out of emails.

 

HOW CAN I OPT OUT FROM PUSH NOTIFICATIONS?

 

To opt out from push notifications go in to Settings > Messages then tap the toggle to opt in or out of push notifications.

 

HOW CAN I CHANGE THE LANGUAGE OF THE FOSSIL Q APP?

 

To change the language of your app, go in to Settings > Language and select the language you want.

 

HOW CAN I UPDATE MY DAILY STEP GOAL?

 

To update your daily step goal go in to Settings > Q Activity, select “Goal,” scroll up and down to select the right number and tap “Done” to confirm.

 

HOW CAN I UPDATE MY HEIGHT?

 

To update your daily step goal go in to Settings > Q Activity, select “Height,” scroll up and down to select the right number and tap “Done” to confirm.

 

HOW CAN I UPDATE MY WEIGHT?

 

To update your daily step goal go in to Settings > Q Activity, select “Weight,” scroll up and down to select the right number and tap “Done” to confirm.

 

HOW CAN I CHANGE THE UNITS SYSTEM?

 

To change the units system go in to Settings > Q Activity and tap on “Units” to select either the US or the Metric system.

 

CAN I LINK THE FOSSIL Q APP WITH OTHER HEALTH APPS I USE?

 

Yes you can link the Fossil Q app to Up by Jawbone, Under Armour Record, Apple Health and Google Fit.

 

HOW CAN I SETUP A DAILY REMINDER FOR MY CURIOUS ACTIVITY?

 

Go in to Settings > Q Curiosity, tap on “Reminder,” scroll up and down to select the time and tap “Done” to save.

 

HOW CAN I DEACTIVATE MY DAILY REMINDER FOR MY CURIOUS ACTIVITY?

 

Go in to Settings > Q Curiosity, tap on the on/off toggle next to ‘Reminder Notification.”

 

HOW CAN I ACCESS THE WARRANTY DETAILS?

 

To access the warranty details go to your Settings > About > Warranty.

 

DEVICE MANAGEMENT

 

HOW CAN I ACCESS THE DEVICE MANAGEMENT SCREEN?

 

To access your device management tap on the device icon on the top right corner of the dashboard/home page.

 

HOW CAN I GET MORE INFORMATION ABOUT THE DEVICE THAT IS CONNECTED?

 

To get more information about the device go in to your device management and press the “i” icon on the right of the device name.

 

HOW CAN I REMOVE A DEVICE?

 

To remove a device, go in your device management screen.

 

You can remove a device with 2 ways with iOS:

  • Slide the device picture to the left. Tap “Remove Device” on the red rectangle.
  • Tap “Edit” on the top right corner, then tap “Remove this device”

 

On Android:

  • Tap on the menu icon on the top right corner (3 dots)
  • Tap “Edit devices”, then select “Remove this device”

 

HOW CAN I ADD A DEVICE?

 

On iOS:

  • To add a new device press the “+” sign.
  • Then go through the steps from section iOS Pairing.

 

On Android:

  • To add a new device, tap the menu icon (3 dots) on the top right corner of the screen.
  • Then go through the steps from section iOS Pairing.

 

HOW CAN I CHANGE WHICH SIDE THE LED BLINKS?

 

To change the side of the LED light go in to your device management, tap on “Wrist” to choose left, right or both. You will see the blue halo updating accordingly on the device picture.

Note: this can only be done on Q Grant models, not on Q Dreamer or Q Revealer.



UNINSTALL

 

HOW CAN I UNINSTALL THE FOSSIL Q APP?

 

iOS: Long press on the Fossil Q app until an “X” appears on the upper left corner of the icon. Tap on the “X.”

Android: Uninstall the app by going to Apps. Long press on the Fossil Q app and drag it to the Uninstall icon.

 

 

FOSSIL Q CUSTOMER CARE

 

Hours: Monday - Friday 8:00AM - 6:00PM CST

Phone: 1-855-322-6465

Email: fossilq@fossil.com