Contactless Roadside Service

We’re excited to offer you this new way of ordering. Simply shop online and pick up your purchase* the same day at select stores in the designated outside spot.

Here’s How It Works:

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Check below to see if Contactless Roadside Service is available at your store

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Shop online and select “Store Pick-Up” during checkout. Call your store for specific parking instructions.

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Once you’ve received an email saying your order is ready for pick-up, drive to the store and follow store guidance regarding your pick-up spot, then call the store to let us know you’re here. Make sure to have your ID and confirmation email handy to verify your identity.

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A sales assistant will bring your order out to you and place it in your boot or back seat, contact-free!

Your Safety Is Our Priority

We want you to feel safe and comfortable when you’re shopping with us. We’re updating our stores in accordance with the health and safety guidelines set by the WHO and local authorities to help keep everyone healthy. Please see our in-store safety precautions here.

Frequently Asked Questions

What safety precautions are Fossil stores and employees taking?
In addition to regularly cleaning and sanitising our stores, employees will wear protective masks and deliver your order without contact to keep you safe and healthy.

What stores are offering Contactless Roadside Service?
Contactless Roadside Service is available at select stores. Please visit this page to see which stores offer this service.

What are the Contactless Roadside Service opening hours?
Hours and availability vary by store. Call your Fossil store or find your store here for specific opening hours.

How do I place a Contactless Roadside Service order?
Select “Store Pick-Up” during checkout and place your order. (Make sure your selected store offers Contactless Roadside Service.)

How will I know when my Contactless Roadside Service order is ready?
You will receive a confirmation email letting you know your order has been placed and when it is ready for pick-up.

Is there a designated pick-up spot outside the store?
Call your local Fossil store to see if there are any specific parking instructions.

What do I do once I arrive?
Call the Fossil store and let them know you’re there.

When will I be charged for Contactless Roadside Service?
You will be charged once the store confirms your order for pick-up. If you are unable to pick up your order for any reason, the order will be refunded to the card used at the time of purchase.

Can I return an item through Contactless Roadside Service?
Any returns for Contactless Roadside Service orders must be posted back to our distribution centres. Instructions can be found on our Product Care page.

Do I need to bring anything with me when I pick up my order?
You’ll need to show a valid form of ID and the order confirmation email to pick up your order.

Can someone else pick up my order for me?
Yes! When placing your “Store Pick-Up” order, provide the name of the designated person and make sure they can produce a valid form of ID when picking up the order.

How long will my order be held at the store?
You will have seven (7) days to pick up your order before the order is cancelled.

Are any products excluded from Contactless Roadside Service? This service is not compatible with embossing, engraving and gift items with gift messaging and gift wrapping. Other exclusions may apply.