Virtual Personal Shopping Is Here

Introducing the new way to shop the latest styles, trial new tech and get expert advice — all from the comfort of your home through your mobile device. Use the Fossil Whatsapp Chabot tool to immerse yourself in the retail store experience from the comfort of your home.

During your appointment, you can ask about products you're interested in — our store associate is able to try on bags, mix and match jewelry, discuss smartwatch features, make gifting recommendations and more!

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Catalogue buying

A first of its kind initiative that allows customers to make a purchase directly via WhatsApp. By simply opting for the ‘Browse Catalogue’ option, the customers can browse through Fossil’s entire range of products from the nearest retail store – watches, bags & wallets and jewelry. Post selection, the customers can easily pay online and schedule a home delivery or a self-pick up at the store, as convenient. Additionally, the customers can reserve the products for up to 48 hours without any additional costs.

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Same Day Delivery

As the brand continues to expand its presence in the country through its chain of partner channels, the products are ready to be delivered at the customers’ doorstep. The Fossil team assists the customers throughout the purchasing process via whatsapp chat, a video or an audio call followed by scheduling an expedite delivery. The products reach the customers on the day of the purchase, by Dunzo/Swiggy while ensuring all round safety

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In-store Shopping Appointment

Block the calendar easily with the help of the chatbot to schedule a visit to the nearest Fossil store. In line with the social distancing norms, a maximum of only three groups of customers are permitted in the store, at a time. Each customer is provided with a time slot of 30 minutes in order to ensure a personalized and safe experience. As the health and safety of the customers as well as the staff members is of utmost importance, the process of sanitization happens thrice a day at the high contact zones.

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Video Shopping Appointment

Allowing customers to browse the offerings of the retail store, shopping via a video chat is comfortable and safe. Speak to our Fossil Store Staff by fixing up a convenient slot with the store, directly from the comfort of your home.

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Shop at Home Appointment

Review the catalogue from your home, finalize a list of products and book a home appointment with the help of the chatbot in a few easy steps. The Fossil team arrives at the provided address with all the selected options while taking the necessary safety precautions.

To find a store near you visit the store locator.


Your Safety Is Our Priority

We want you to feel safe and comfortable when you're shopping with us. We're making updates to our stores in accordance with the health and safety guidelines to keep everyone healthy.