Do you have a question about an item? Schedule a personalized video session with one of our experienced Fossil Store staff.

How It All Works

1. BOOK YOUR SESSION
   Fill out the form to schedule an appointment with an in-store associate. Be sure to add the required information so we can provide you with the best experience possible.
2. CONFIRM YOUR APPOINTMENT
   You’ll receive a confirmation email with the details, including a Google Calendar invite with a link to join the meeting.
3. JOIN THE MEETING
   At your scheduled appointment time, click the link provided in the confirmation email to join the private Google meeting. You're welcome to use video or join with audio only.
4. START SHOPPING
   Your dedicated Fossil store associate is ready to provide recommendations, help you shop the latest styles, discuss smartwatch features and more!
5. PLACE YOUR ORDER
   Once you've made your decision, place your order with the store associate and receive free two-day shipping!

If you need assistance regarding an online order, repair status or other general inquiries, please click here.