WARRANTY POLICY

SERVICE POLICY – FOSSIL WATCHES

Terms and conditions of WARRANTY

FOSSIL watches are warranted by Fossil for a period of two (2) years from the date of purchase under the terms and conditions of this warranty. The Fossil warranty covers material and manufacturing defects.

During the warranty period the watch movement, hands and dial are the only components covered under this warranty. These will be repaired or the watch will be replaced free of repair charges, if it proves to be defective in material or workmanship under normal use.

In case of replacement, Fossil cannot guarantee that you will receive the same model watch. If your model is not available, a watch of equal value and similar style will be provided. The warranty for the replacement watch ends two years from the date the replacement watch is received.

The warranty does not cover:

  • Any defects in materials and workmanship of battery, crystal, case, strap or bracelet

  • Damage resulting from improper handling, lack of care, accidents or normal wear and tear

  • Water damage unless marked water-resistant

  • This warranty is void if the watch has been damaged by accident, negligence, unauthorized service, or other factors not due to defects in material or workmanship.

Turn around time for service watches:

Up to 30 days from the date of receipt of the watch at the Company Service Centre, Bangalore.



FOSSIL Q

 

FOSSIL Q WARRANTY

Click here to download the Fossil Q warranty booklet.

FOSSIL Q REPAIRS

Click here to download the Fossil Q repair form.

 

FOSSIL LEATHERS WARRANTY/SERVICE POLICY

Terms and conditions of warranty

Our limited warranty covers against defects in material or workmanship one year from the date of purchase. A valid sales receipt must be included to show your product was purchased within the warranty period.

Once your product is inspected and a defect is found due to manufacturer’s workmanship, we will repair or replace your product with the same style or an equivalent style of equal value based on the purchase price. At this time, Fossil will repair or replace damaged leather products, if the conditions of this warranty are met.

This warranty is void if the leather product has been damaged by accident, negligence, unauthorized service, or other factors not due to defects in materials or workmanship, or a valid receipt is not included.

Your leather product will be repaired or replaced within 30 days of the date that we receive your product at the company service centre at Bangalore.

 

WARRANTY SERVICE DETAILS

Once your product is examined and a defect is found due to manufacturer's workmanship, we will replace your product. In case of replacement, Fossil India PVT. Ltd cannot guarantee that you will receive the same item. If a direct replacement is not available an item of equal value will be provided based on the purchase price paid.

If your item is in warranty and there is a fault in manufacturer's workmanship, please send your leather item and a copy of your proof of purchase to the following address;

Customer Service Center

Fossil India Pvt Ltd

621, 12th Main

HAL 2nd Stage, Indiranagar

Bangalore - 560008

Along with your item, please include the following information;

Name

Full address

Daytime contact telephone number

Email address

Where your item was purchased from

Model reference of the item (Found on the back of your watch)

Full description of the work required

A copy of your proof of purchase

Please do not send your original packaging, as it will not be returned. Fossil India PVT. Ltd. highly recommends you insure your parcel and adequately protect the item during shipment. Fossil India PVT. Ltd. is not responsible for product lost or damaged during shipment.

JEWELLERY

 

WARRANTY INFORMATION

Your Fossil jewellery item is warranted by Fossil India PVT. Ltd for a period of one [1] year from the original date of purchase. Under the terms and conditions, your Fossil India PVT. Ltd warranty covers manufacturing defects. A proof of purchase is required to validate your warranty which can be in the form of a copy of the online order confirmation or a purchase receipt.

This warranty is void if the item has been damaged by accident, negligence, unauthorised service, or other factors not due to defects in materials or workmanship, or a valid proof of purchase is not included.

If covered by the warranty your item will be repaired free of charge in the first instance and in the event that we cannot repair, will be replaced free of charge if it proves to be defective in material or workmanship under normal use. In case of replacement, Fossil cannot guarantee that you will receive the same item of jewellery. If a direct replacement is not available an item of equal value will be provided based on the purchase price paid.

WARRANTY SERVICE DETAILS

For repair work please send your jewellery item to our service centre at the following address;

Customer Service Center

Fossil India Pvt Ltd

621, 12th Main

HAL 2nd Stage, Indiranagar

Bangalore - 560008

Along with your item, please include the following information;

Name

Full address

Daytime contact telephone number

Email address

Where your item was purchased from

Model reference of the item (Found on the back of your watch)

Full description of the work required

A copy of your proof of purchase

Please do not send your original packaging, as it will not be returned. Fossil India PVT. Ltd highly recommends you insure your parcel and adequately protect the item during shipment. Fossil India PVT. Ltd is not responsible for product lost or damaged during shipment.

If your item is covered by the warranty the item will be repaired and sent back free of charge. For repairs not covered by the warranty you will receive an estimate of cost to approve before any work is carried out.

Please note that all of our prices are subject to change.

 

REPAIRS

For repair work please send your watch to our service centre via the following address

If you need service, please send your watch, a copy of the sales receipt, complete watch repair bill and related costs by mail to:


Customer Service Center

Fossil India Pvt Ltd

621, 12th Main

HAL 2nd Stage, Indiranagar

Bangalore - 560008


4-6 weeks from the date of repair process please reserve watch receipt.

For queries about the processing of a repair or a repair that you have already sent in, please contact our customer contact centre on 1800 102 4087 or email service.in@fossil.com

Along with your item, please include the following information;

Name

Full address

Daytime contact telephone number

Email address

Where your item was purchased from

Model reference of the item (Found on the back of your watch)

Full description of the work required

A copy of your proof of purchase

Please do not send your original packaging as it will not be returned. Fossil India PVT. Ltd. highly recommends that you insure your parcel and adequately protect the watch during shipment. Fossil India PVT. Ltd. is not responsible for product lost or damaged during shipment.

If your item is covered by the warranty the item will be repaired and sent back free of charge. For repairs not covered by the warranty you will receive an estimate of cost to approve before any work is carried out.

Please note that all of our prices are subject to change.
 

THE FOSSIL GROUP 9-POINT SERVICE PROMISE

Customer satisfaction is our number one priority. To ensure that we meet these expectations, here is our 9-point service promise:

1. TWO YEAR LIMITED WARRANTY Your watch carries a two-year limited warranty. During this period, if a watch proves to be defective in material or workmanship under normal use, it will be repaired or replaced free of charge. Note that the watch movement, hands and dial are the only components covered under this warranty.

2. FREE REPLACEMENT We take great care in watch manufacture, and a watch goes through several quality checks before it reaches you. However, the odd one does creep through. If there is a manufacturing defect discovered within 30 days of your purchase we will replace the watch, with no questions asked. This does not apply to the battery (where a free battery change service will be provided as per (4) below).

3. SIX MONTH GOODWILL GUARANTEE Rose gold watches are particularly delicate, and the Indian climate can be harsher than in some other countries. So, as a measure of goodwill, if you find any discoloration on the strap, bracelet or case of your rose gold watch within 6 months from the date of your purchase, we will replace these parts free of charge.

4. TWELVE MONTH GOODWILL BATTERY GUARANTEE If your watch needs a battery replacement within 12 months of your purchase, , we will replace it free of charge!

5. FOUR WEEK SERVICE PROMISE Many of our watch components are imported, and this can take time. However, we have a crack team working on this, and we promise to repair your watch within 4 weeks of it reaching us at our India service Centre at Bangalore. If we can’t fix it for any reason, we’ll offer you a replacement watch as per our replacement policy (below).

6. IF WE CAN’T FIX IT, WE WILL REPLACE IT If your watch is within warranty and we cannot fix it for any reason, we’ll give you a full refund credit to buy a new watch of the same value. After the warranty period, if we cannot fix your watch, we’ll give you 50% on the value of old watch value as a credit to buy a new watch.

7. SIX MONTH WARRANTY FOR SERVICE We are confident of our world-class watch service facility, and we provide you a warranty of six months from the date of repair.

8. FREE BUFFING AND CLEANING We thoroughly clean all watches that come to us for repair, using state-of-the-art machines. We even buff and polish stainless steel watches, to make them look fresh and almost new. This service if provided free of charge to you!

9. FREE DOOR STEP PICK-UP & DELIVERY For your convenience, we offer a free-of-charge service for door step step pick-up & delivery to most corners of India.

 

HOW TO REACH US?

For find your nearest authorized dealer, or for any service related enquiries and feedback, call our all-India number 1800 102 4087. If you are unhappy for any reason, please mail us at service.in@fossil.com. We promise to reply by the next working day.