Fossil proudly offers shipping to countries outside the U.S. including:
- Costa Rica
- Trinidad and Tobago
- Dominican Republic
- Hong Kong
- New Zealand
- South Korea
Shipments are fulfilled by our international logistics partner Borderfree. By placing an international order, you acknowledge that the financial transaction and shipment will be processed by Borderfree. However, Fossil remains as the main Customer Care contact for customers from Canada and Mexico. Borderfree is now the main Customer Care contact for all other international customers. Click here to learn more about Borderfree.
How To Place An International Order
When you're ready to complete your order, be sure to review all of the items you've placed in your shopping cart. Next, select your desired country under the ‘Shipping To’ option and click ‘Checkout’. Lastly, follow the instructions on the screen to finalize your order.
International shipping is offered through DHL. Based on the destination country, there is a flat rate shipping fee for DHL Express shipments. The estimated shipping timeline varies based on the destination country.
Free, expedited, or other flat-rate shipping and return promotions do not apply to international orders.
View current shipping rates here.
Duties And Taxes
The total amount of local duties and taxes will be estimated and guaranteed at checkout. The customer's credit card will be charged once the item has been shipped from the USA. Taxes and duties depend on destination country and items ordered.
Once the destination country is selected, customers will see pricing in the local currency.
Foreign exchange rates are updated on a daily basis and determined by Borderfree based on interbank rates of exchange.
Visa, MasterCard, American Express, and PayPal are available for international customers. Fossil Gift Cards are not a payment option for international shipping.
“BF*Fossil” will be displayed as the merchant of record on customer’s credit card statements for orders shipped internationally. Your credit card will be billed by Borderfree at the time your parcel(s) leave the U.S.
Returns And Exchanges
We do not offer exchanges for international orders. However, customers can return international orders.
To return an item within 90 days from the original purchase date, international customers must contact Customer Care. Customers located in Canada or Mexico should call Fossil Customer Care at 469-730-7210 and customers located in another country should call Borderfree Customer Care at 212-299-3555. A return shipping label will be generated electronically and sent via email.
Shipping cost for returned orders can vary and is paid by the customer.
International customers should not mail their products to the domestic return address shown on the Fossil site.
When the product safely returns to its hub, Borderfree issues a credit to the customer’s card. The refund includes the price of the product, duties, and taxes. The customer is responsible for return shipping costs and associated fees will affect the refund amount.
For broken or damaged items, please contact Customer Care if you are located in Canada or Mexico. If you are located in another country, please contact Borderfree at 212-299-3555.
Contact Customer Care
If you have questions, please contact Customer Care.
- Canada & Mexico call 469-730-7210 or email us
- All other countries call 212-299-3555
Some Fossil products are not available for international shipping. Although you may be able to add the item to your cart, you will not be able to complete the checkout process with international shipping with these restricted items.
Warranty And Repairs
Repairs for international orders will be handled on a case-by-case basis. Should service be required, please visit our Warranty & Repairs page or contact Customer Care for further information. If you are located outside of the U.S. or Canada, please visit our International Service Centers page.
Fossil encourages its customers to create an account. Benefits include the ability to view order history and save personal information for faster checkout.
However, for international orders, Fossil does not have the ability to offer saved credit card, shipping/billing address, or product history (all other My Account features will be available).
We welcome comments and feedback on how well customer expectations are being met.
Feedback regarding Fossil Canada, Inc. and the goods and services provided to customers can be provided via telephone at 469-730-7210 or via email at AODA@fossil.com.
All feedback, including customer complaints will be directed to Customer Care.