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SET UP HELP         

CONNECTION HELP        

CHARGING        

USAGE         

ANDROID WEAR APP        

FOSSIL Q APP         

Q WATCH FACES         

SETTINGS        

UNINSTALL        

WARRANTY

FOSSIL Q CUSTOMER CARE        

Q FOUNDER SMARTWATCH - FAQ

 

SET UP HELP

 

HOW DO I SET UP MY NEW Q FOUNDER SMARTWATCH? 

 

Please follow the steps in the Quick Start Guide that accompanied the new watch.

 

WHAT IF I CANNOT FIND MY QUICK START GUIDE? 

 

Please download the Quick Start Guide PDF here.

 

 

CONNECTION HELP

 

HOW DO I CONNECT OR PAIR THE TOUCH DISPLAY  WATCH TO THE PHONE?

If you see the message "I don't see my watch" on your Android device or iPhone when you try to pair your watch with it, or you're just generally having trouble pairing them, try the tips below.

 

ANDROID

  • On your phone, you’ll see a list of nearby devices. You can check the name of your watch on its screen.
  • Touch your watch’s name.
  • You’ll see a pairing code on your phone and watch. Make sure the codes match. If your phone is already paired to another watch, you won't see a pairing code. Instead, touch the triangle next to a watch's name in the upper left hand corner. Then touch Pair With A New Wearable and continue to follow the steps.
  • Touch Pair on your phone. You’ll see a confirmation message once your watch is paired. This can take a few minutes, so please be patient.
  • On your phone, touch Enable Notifications.
  • Touch the checkbox next to Android Wear to let your watch show notifications from different apps on your phone.

Note: Your watch may automatically install an update and restart after it’s paired with your phone.

 

iPHONE

  • On your phone, you’ll see a list of nearby devices. You can check the name of your watch on its screen.
  • Before you start, ensure your watch is charging.
  • Swipe ←left on your watch until you see your watch’s name.
  • On your phone, touch your watch’s name. If your phone is already paired to another watch, you won't see a pairing code. Instead, touch Pair With A New Wearable and continue to follow the steps.
  • On your watch, you’ll see a pairing code.
  • On your phone, type in the pairing code shown on your watch and then touch Pair. You’ll see a confirmation message once your watch is paired. This can take a few minutes.
  • On your phone, follow the onscreen instructions to turn on watch notifications, location, and calendar access.
  • If you are pairing your watch after a factory reset you'll need to open the Android Wear app on your phone. Then touch the menu icon, select "Pair With New Watch" and continue with the steps above.

Note: Your watch may automatically install an update and restart after it’s paired with your phone. If it begins downloading an update, keep the phone near your watch and ensure your watch stays charging until the update is finished.

 

HOW DO I RESET THE SMARTWATCH TO FACTORY SETTINGS?

 

By resetting your watch to its factory settings, you will erase all data stored on the watch. This data cannot be restored. Data includes your active notifications and cards, fitness data, any installed third party apps and any data they have stored, system settings and preferences. The data stored in your Google Account, however, is not affected. Resetting your watch will not factory reset your phone or tablet.

To reset to factory settings, follow these steps:

  • If your screen is dim, touch the screen to wake up the watch.
  • Swipe down from the top of the screen.
  • Swipe from right to left until you see Settings. Tap to open.
  • Scroll until you see Factory Reset, then tap to reset.
  • After you reset your watch to factory settings, you need to pair your watch with your phone again.

 

HOW DO I CONNECT THE SMARTWATCH TO WI-FI?

 

If your watch is connected to Wi-Fi, and your phone has a network or Wi-Fi connection, your watch can be as far away as you like. 

 

ANDROID

  • On your phone, you’ll see a list of nearby devices. You can check the name of your watch on its screen.
  • Touch your watch’s name.
  • You’ll see a pairing code on your phone and watch. Make sure the codes match. If your phone is already paired to another watch, you will not see a pairing code. Instead, touch the triangle next to a watch's name in the upper left hand corner. Then touch Pair With New Watch and continue to follow the steps.
  • Touch Pair on your phone. You’ll see a confirmation message once your watch is paired. This can take a few minutes, so please be patient.
  • On your phone, touch Enable Notifications.
  • Touch the checkbox next to Android Wear to let your watch show notifications from different apps on your phone.

Note: Your watch may automatically install an update and restart after it’s paired with your phone.

 

iPHONE

  • On your phone, you’ll see a list of nearby devices. You can check the name of your watch on its screen.
  • Before you start, ensure your watch is charging.
  • Swipe ←left on your watch until you see your watch’s name.
  • On your phone, touch your watch’s name. If your phone is already paired to another watch, you won't see a pairing code. Instead, touch Pair With A New Wearable and continue to follow the steps.
  • On your watch, you’ll see a pairing code.
  • On your phone, type in the pairing code shown on your watch and then touch Pair. You’ll see a confirmation message once your watch is paired. This can take a few minutes.
  • On your phone, follow the onscreen instructions to turn on watch notifications, location, and calendar access.
  • If you are pairing your watch after a factory reset you'll need to open the Android Wear app on your phone. Then touch the menu icon, select "Pair With New Watch" and continue with the steps above.

Note: Your watch may automatically install an update and restart after it’s paired with your phone. If it begins downloading an update, keep the phone near your watch and ensure your watch stays charging until the update is finished.

 

HOW DOES ANDROID WEAR WORK WITH iPHONE?

 

Here are some of the things that Android Wear for iPhone can do for you.

 

GET NOTIFICATIONS

 

See notifications from your phone on your watch for the following: 

  • Incoming phone calls
  • Emails
  • Calendar events
  • Apps 

 

Your watch uses the notifications settings on your phone. If you have notifications set up, you’ll be able to read and reply to messages on your watch.

 

Learn more about reading and replying to your Gmail.

INFO AT A GLANCE

The information you need will conveniently appear as cards on your watch from Google Now. You can scroll through the cards, see more details, and dismiss cards when you’re done.

  • Check your schedule
  • Track packages
  • Get traffic info
  • Check your flight or hotel reservations
  • Check the weather

Learn more: https://support.google.com/androidwear/answer/6056812

 

ASK QUESTIONS & DO EVERYDAY TASKS

 

You can search and do a variety of tasks on your watch using just your voice. Just say “Ok Google” or touch the watch face to ask questions or get things done.

  • Translate words or phrases
  • Check stocks
  • Solve math problems
  • Convert between units
  • Find a place or business

 

Learn more: https://support.google.com/androidwear/answer/6056824

 

FOLLOW YOUR FITNESS

 

Measure your progress and stay motivated with built-in fitness tracking. 

  • Track a walk, run, or bike ride
  • See how many steps you take each day
  • Set simple goals for steps

 

Learn more: https://support.google.com/androidwear/answer/6056874

 

 

HOW DOES ANDROID WEAR WORK WITH ANDROID?

 

Here are some of things that Android Wear for Android can do for you.

 

GET NOTIFICATIONS

 

See notifications from your phone on your watch for the following: 

  • Incoming phone calls
  • Texts
  • Emails
  • Calendar events
  • Apps 

 

Your watch uses the notifications settings on your phone. If you have notifications set up, you’ll be able to read and reply to messages on your watch.

Learn more about reading and replying to messages.

 

SEE INFO AT A GLANCE

 

The information you need will conveniently appear as cards on your watch from Google Now. You can scroll through the cards, see more details, and dismiss cards when you’re done.

  • Check your schedule
  • Track packages
  • Get traffic info
  • Check your flight or hotel reservations
  • Check the weather

 

Learn more: https://support.google.com/androidwear/answer/6056812

 

ASK QUESTIONS AND DO EVERYDAY TASKS

 

You can search and do a variety of tasks on your watch using just your voice. Just say “Ok Google” or touch the watch face to ask questions or get things done.

  • Translate words or phrases
  • Check stocks
  • Solve math problems
  • Convert between units
  • Find a place or business

Learn more: https://support.google.com/androidwear/answer/6056824

 

TRAVEL

 

  • Get turn-by-turn navigation
  • Find a place or business
  • Find business info
  • Check your flight or hotel reservations

Learn more: https://support.google.com/androidwear/answer/6056852

 

FOLLOW YOUR FITNESS

 

Measure your progress and stay motivated with built in fitness tracking. 

  • Track a walk, run, or bike ride
  • See how many steps you take each day
  • Set simple goals for steps

 

Learn more: https://support.google.com/androidwear/answer/6056874

 

LISTEN TO YOUR MUSIC AND MEDIA 

 

  • Control music
  • Listen to music on your watch without your phone
  • Listen to podcasts and music

Learn more: https://support.google.com/androidwear/answer/6056812#music

 

HOW TO MANAGE THE BATTERY LIFE

 

To maximize the battery life of your watch, try the following steps:

 

Try changing to a different watch face

 

Some watch faces, especially those with animations or interactive abilities, use up more battery life than others.

 

Adjust screen brightness

 

The brighter your watch screen, the more battery your watch will use. Turn down your watch screen brightness to save more battery power.

 

Turn off notifications you don't want

 

Turning off notifications you don't want can save your battery.

  • On your phone, open the Android Wear app .
  • Touch the Settings icon > Block app notifications.
  • Touch the plus icon.
  • Touch the app you want to block.

 

Turn on Theater mode

 

Turn off the display and notifications by turning Theater mode on temporarily.

 

Uninstall apps

 

If you recently installed an app and notice that your battery is draining faster than normal, try uninstalling that app.

To uninstall an app on your watch, you need to uninstall the app from the phone your watch is paired with.

 

Limit Wi-Fi use

 

If your watch is Wi-Fi enabled, you can save battery life by adjusting the amount of time your watch can use Wi-Fi .

 

HOW TO MANAGE NOTIFICATIONS

 

Most notifications you see on your phone will also show up on your watch. These include notifications for missed calls, texts, event reminders, and more. When you get a notification, your watch will only vibrate; it won't make a sound.

 

HOW NOTIFICATIONS WORK

 

Your watch uses the notification settings you have for each app on your phone.

  • If your app vibrates or makes a sound for notifications on your phone, your watch will vibrate.
  • If your app doesn’t vibrate or make a sound for notifications, your watch won’t vibrate, but you’ll still see a card on your watch.

For example, if you have sound and vibrate notifications turned on for Gmail on your phone, your watch will vibrate when you get a new email. If you turn off these notifications for Gmail on your phone, your watch won’t vibrate, but you’ll still see Gmail cards on your watch.

When you dismiss a notification on your watch, it's also dismissed on your phone (and the other way around).

 

CONTROL NOTIFICATIONS ON YOUR WATCH

 

For phones running Android 6.0:

Your watch will have the same Do not disturb settings as your phone or tablet. You can also turn the Alarms only DND setting on from your watch. 

To turn on Alarms only from your watch: 

  • If your screen is dim, touch the screen to wake up the watch.
  • Swipe down from the top of the screen.
  • Touch Do not disturb. Depending on your Do not disturb settings on your phone, you’ll still get important notifications.

 

For phones running Android 5.0:

You can easily control your priority notification and interruption settings from your watch. Changing this on your watch also changes the settings on your phone (and the other way around).

To change interruption settings: Swipe all the way down from the top of your watch’s screen, and you’ll see options for managing your interruptions. Touch to select None, Priority, or All.  

Learn more about managing interruption settings on Android 5.0. 

 

For phones running Android 4.3 or 4.4 and iPhones: 

If you don’t want to see notifications on your watch, you can mute your watch. When your watch is muted, it won’t vibrate for new notifications.

To turn mute on or off: Swipe all the way down from the top of your watch’s screen, and touch Mute. When your watch is muted, you’ll see a Mute icon on your watch's screen.

If your entire phone is in silent mode, your watch will still vibrate since the watch uses each individual app’s settings.

For iPhones: If your phone is set to Do Not Disturb mode, your watch will not vibrate.

 

BLOCK NOTIFICATIONS FOR SPECIFIC APPS

 

If you get notifications on your phone that you don’t want to see on your watch, you can stop specific apps from showing up on your watch.

For iPhone: Notifications for some apps are blocked by default to prevent duplicate alerts. For example, Gmail or cal.

You can block apps right from your watch, or through the Android Wear app on your phone. To unblock an app, you’ll need to use the Android Wear app on your phone. 

 

Block apps from your watch

  • On your watch, go to a card. 
  • Swipe from right to left ← until you see Block app. 
  • Touch Block app, then touch the check mark to confirm. 

If you don’t see the option to block an app, it may be a Google Now card. If you don’t want to see any Google Now cards, you have to turn off Google Now on your phone.

 

Block apps using the Android Wear app on your phone

  • On your phone, open the Android Wear app.
  • Touch the Settings icon > Block app notifications.
  • Touch the Plus icon.
  • Touch the app you want to block.

 

Unblock apps

  • On your phone, open the Android Wear app.
  • Touch the Settings icon> Block app notifications.
  • On an Android device: Find the app you’d like to unblock, and touch the “X” next to its name. On an iPhone: Touch Edit. Then find the app you’d like to unblock, and touch Unblock next to its name.

If your watch is paired with an iPhone: You can customize which Google Now cards you see on your watch. On your phone,  go to the Android Wear app, touch Settings > Google Now.

Turning off Google Now cards: If you don’t want to see any Google Now cards, you have to turn off Google Now on your phone.

When you listen to music on your phone, you’ll always see the music card with options to pause and play. You can’t turn this card off.

 

TURN OFF ALL NOTIFICATIONS TEMPORARILY (THEATER MODE)

You can turn off your watch’s screen so the display doesn’t light up and notifications don’t appear. Even if you move your wrist around or touch the screen, the screen won’t turn on. This is useful if you’re in a place where you don’t want to be disturbed and don’t want to disturb others, like a movie theater.

 

To turn off your screen temporarily with Theater mode:

  • If your watch has a power button: Press the power button twice quickly.
  • If your watch doesn’t have a power button:
  • If your screen is dim, touch the screen to wake up the watch.
  • Swipe down from the top of the screen. 
  • Swipe from right to left ← until you see Theater mode
  • Touch to turn on. 

 

To turn your screen back on (and turn off Theater mode):

  • If your watch has a power button: Press the power button twice quickly. 
  • While your watch is in Theater mode, you can temporarily turn on the screen if your watch has a power button. Just press the button.

 

 

CHARGING

 

HOW CAN I TELL WHEN THE SMARTWATCH IS CHARGING?

 

The charger light will be off until the watch is placed onto it.  Place your watch onto the charger and check the charger’s light color.  If working, the charger’s light will turn solid red (for charging) or solid blue (fully charged).

 

I’VE PLACED THE SMARTWATCH ONTO THE CHARGER, BUT WHY DOES THE CHARGER LIGHT NOT TURN ON?

 

If the charger’s light is off, the charger does not detect the watch. Try the following suggestions:

 

  • Reseat the watch on the charger
  • Verify watch is seated snugly in charger with no gap
  • Verify nothing is between charger and device, i.e. no dust, tape, etc.
  • Make sure the charger is getting power. Verify the charge’s USB cable works with other devices. 
  • Try changing the charger’s power source, i.e. move to wall outlet from laptop.
  • Try a different charger. Try a replacement.
  • Device may be defective. Try replacing if watch is under warranty.

 

Sometimes if the device gets too hot while charging, it will go into "thermal shutdown" until it cools off and then will continue charging once it's safe again. Try removing the device from the charger, and wait a while for it to cool down and then place it on the charger again.

 

I’VE PLACED THE SMARTWATCH ONTO THE CHARGER, BUT WHY DOES THE CHARGER’S LIGHT KEEP TURNING ON AND OFF REPETITIVELY? 

 

This means the watch is not aligned to the charger properly. Try each of the following suggestions:

 

  • Reseat the watch on the charger
  • Verify watch is seated snugly in charger with no gap
  • Verify nothing is between charger and device, i.e. no dust, tape, etc.
  • Try a different charger
  • Device may be defective. Try a replacement.

 

WHAT DOES THE CHARGER’S LIGHT COLOR MEAN?

 

  • A brief flash of red, green, and blue light means your charger has detected a proper connection with a power source, e.g. the USB cable has just been plugged in and connected to a power source
  • Solid red light means watch is charging
  • Solid blue light means watch is fully charged
  • Red and blue light turning briefly on and off repetitively means watch is not properly aligned to the charger
  • No light means the charger does not detect the watch

 

I’VE PLACED MY SMARTWATCH ONTO THE CHARGER, BUT THE CHARGER’S LIGHTS STAYS RED AND NEVER TURNS BLUE. WHY?

 

This means the watch is not charging properly.  After you have tried reseating the watch, unplug the charger from the wall and plug it back in again.

 

 

USAGE

 

HOW DO I POWER ON THE SMARTWATCH?

 

Press and hold down the button for at least three seconds.

 

HOW DO I POWER OFF THE SMARTWATCH?

 

If display is off (watch is asleep):

 

  • Press and hold button until menu appears.
  • Tap on Settings
  • Swipe up to tap on Power off
  • Tap the checkmark on the green circle to confirm.

 

If display is on:

  • From the clock screen, swipe down once, then swipe left three times to reach Settings
  • Tap on Settings
  • Swipe up to tap on Power off
  • Tap the checkmark on the green circle to confirm.

 

HOW DO I CHARGE THE SMARTWATCH?

 

Please use the wireless charger that was included in the packaging. 

 

DOES THE SMARTWATCH HAVE A MICROPHONE AND/OR SPEAKER?

 

The watch has a microphone, but no speaker.

 

 

ANDROID WEAR APP

 

NEW TO ANDROID WEAR?

Here are answers to some questions you may have about Android Wear™ on your new Q Founder watch.

https://support.google.com/androidwear/answer/6056390?hl=en

 

ANDROID WEAR TIPS AND TRICKS

Here are some tips and tricks for using Android Wear™ on your Q Founder watch:

 

https://support.google.com/androidwear/answer/6056897?hl=en

 

 

FOSSIL Q APP

 

The Fossil Q app was developed to support all of the Q devices. But because Q Founder uses Android Wear, a few of the features are duplicative and do not need to be used in the Fossil Q app. 

The following features will be hidden within the Fossil Q App when your Q Founder smartwatch is connected:

  • Q Activity
  • Q Notifications
  • Q Watch faces (hidden if you have an iPhone, but available if you have an Android phone)

 

HOW CAN I DOWNLOAD THE FOSSIL Q APP?

 

iOS: Go to your App store, write “Fossil Q” in the search command, select the Fossil Q app and tap “Get”. Wait for the app to download on your phone.

 

Android: Go to your App store, write “Fossil Q” in the search command, select the Fossil Q app and tap “Install”. Wait for the app to download on your phone.



SIGNING UP

 

HOW CAN I SIGN UP?

 

You can sign up using your email address, Facebook account or Google account.

 

WHY DO I NEED TO GIVE MY BIRTHDAY INFORMATION?

 

You need to be at least 14 to use this app.

 

 

Q WATCH FACES

 

HOW CAN I CHANGE THE WATCH FACE ON MY ANDROID WEAR DEVICE?

 

Go in your Q Watch Faces section and select the watch face you would like to see on your device.

 

HOW CAN I CUSTOMIZE THE WATCH FACE?

 

You can customize the color of the background, the hands, the date and the subeye of each watch face.

 

WHAT IS THE DIFFERENCE BETWEEN FOSSIL FACES AND MY FACES?

 

“Fossil Faces” refer to the watch faces provided by Fossil. Every time you modify one it will be saved in “My Faces.”

 

HOW CAN I DELETE A WATCH FACE DESIGN?

 

To delete a design, tap on the dots icon on the top right corner of the screen. Then tap “Delete Design” and then “Ok” to confirm.

 

HOW CAN I SHARE A WATCH FACE DESIGN?

 

To share a design, tap on the dots icon on the top right corner of the screen. Then tap “Share,” and select the channel you would like to use to share your design.

 

 

SETTINGS

 

HOW CAN I ACCESS THE SETTINGS MENU?

 

To access the Settings Menu tap on your avatar on the top left corner of the dashboard. In your Settings Menu you can access settings about your account, Q Curiosity and Q Activity.

 

HOW CAN I EDIT MY FIRST NAME?

 

To edit your first name go in to Settings > My Info and tap on your first name. Use the keyboard provided to edit and tap “Done” to save.

 

HOW CAN I EDIT MY LAST NAME?

 

To edit your last name go in to Settings > My Info and tap on your last name. Use the keyboard provided to edit and tap “Done” to save.

 

HOW CAN I EDIT MY EMAIL?

 

To edit your email go in to Settings > My Info and tap on your email. Use the keyboard provided to edit and tap “Done” to save.

 

HOW CAN I CHANGE MY PASSWORD?

 

To change your password go in to Settings > My Info and tap on “Reset Password.” Use the keyboard provided to enter your new password, confirm your password and tap “Confirm.”

 

HOW CAN I DELETE MY FOSSIL Q ACCOUNT?

 

To delete your account go in to Settings > My Info and tap “Delete Account” at the bottom of the screen. Tap “Ok” to confirm.

 

HOW CAN I OPT OUT FROM THE WEEKLY EMAILS?

 

To opt out from the weekly emails go in to Settings > Messages then tap each toggle to opt in or out of emails.

 

HOW CAN I OPT OUT FROM PUSH NOTIFICATIONS?

 

To opt out from push notifications go in to Settings > Messages then tap the toggle to opt in or out of push notifications.

 

HOW CAN I CHANGE THE LANGUAGE OF THE FOSSIL Q APP?

 

To change the language of your app, go in to Settings > Language and select the language you want.

 

HOW CAN I SETUP A DAILY REMINDER FOR MY CURIOUS ACTIVITY?

 

Go in to Settings > Q Curiosity, tap on “Reminder,” scroll up and down to select the time and tap “Done” to save.

 

HOW CAN I DEACTIVATE MY DAILY REMINDER FOR MY CURIOUS ACTIVITY?

 

Go in to Settings > Q Curiosity, tap on the on/off toggle next to ‘Reminder Notification.”

 

HOW CAN I ACCESS THE WARRANTY DETAILS?

 

To access the warranty details go to your Settings > About > Warranty.

 

DEVICE MANAGEMENT

 

HOW CAN I ACCESS THE DEVICE MANAGEMENT SCREEN?

 

To access your device management tap on the device icon on the top right corner of the dashboard/home page.

 

HOW CAN I GET MORE INFORMATION ABOUT THE DEVICE THAT IS CONNECTED?

 

To get more information about the device go in to your device management and press the “i” icon on the right of the device name.

 

HOW CAN I REMOVE A DEVICE?

 

To remove a device, go in your device management screen.

 

You can remove a device with 2 ways with iOS:

  • Slide the device picture to the left. Tap “Remove Device” on the red rectangle.
  • Tap “Edit” on the top right corner, then tap “Remove this device”

 

On Android:

  • Tap on the menu icon on the top right corner (3 dots)
  • Tap “Edit devices”, then select “Remove this device”

 

HOW CAN I ADD A DEVICE?

 

On iOS:

  • To add a new device press the “+” sign.
  • Then go through the steps from section iOS Pairing.

 

On Android:

  • To add a new device, tap the menu icon (3 dots) on the top right corner of the screen.
  • Then go through the steps from section iOS Pairing.

 

 

UNINSTALL

 

HOW CAN I UNINSTALL THE FOSSIL Q APP?

 

iOS: Long press on the Fossil Q app until an “X” appears on the upper left corner of the icon. Tap on the “X.”

Android: Uninstall the app by going to Apps. Long press on the Fossil Q app and drag it to the Uninstall icon.

  

FOSSIL Q CUSTOMER CARE

Hours: Monday - Friday 8:00AM - 6:00PM CST

Phone: 1-855-322-6465

Email: fossilq@fossil.com