Hybrid Smartwatch Support

How To: Set Up Your Fossil Q Hybrid Smartwatch

Quickly learn how to use your Fossil Q Hybrid Smartwatch following these easy steps: pair it with your phone, assign notifications, change your battery and customize your buttons and straps.

FREQUENTLY ASKED QUESTIONS

QUICK-START GUIDE

Learn how to set up your smartwatch, quick troubleshooting tips and more.

DOWNLOAD

POPULAR TOPICS

BATTERY LIFE

To change your battery, do the following:

  • Use a coin to turn the caseback counterclockwise.
  • To remove the caseback, apply light pressure on one side to pry open.
  • Remove the used battery.
  • Insert new battery placing it plus side up.
  • To close the caseback, tightly seal it clockwise, lining up the dots or markers and eliminating the gap around the watch.

For more information about how to find a new battery, contact Customer Care.
 

 

PAIRING AND SYNCING

To ensure that your smartwatch is pairing and syncing, try the following:

  • Make sure that your smartwatch is powered on.
  • Check that your Bluetooth is enabled on your phone.
  • The Fossil Q App must be open and running on your phone at all times.

 

FOSSIL Q APP

Having trouble connecting?

  • Try turning your Bluetooth off and on.
  • Restart the Fossil Q App.
  • Keep the Fossil Q App open and running on your phone at all times.
  • For more information, contact Customer Care.

 

FOSSIL Q CUSTOMER CARE

Hours: Monday-Friday, 8:00 a.m.-7:00 p.m. CT
Saturday, 9:30 a.m.-6:00 p.m. CT
Phone: 1-855-322-6465
Email: fossilq@fossil.com

Q SUPPORT

For international Fossil Q Support phone numbers, please click here.