Hybrid Smartwatch Support
Hybrid Smartwatch Support
How To: Set Up Your Fossil Q Hybrid Smartwatch
How To: Set Up Your Fossil Q Hybrid Smartwatch
Quickly learn how to use your Fossil Q Hybrid Smartwatch following these easy steps: pair it
with your phone, assign notifications, change your battery and customize your buttons and straps.
Quickly learn how to use your Fossil Q Hybrid Smartwatch following these easy steps: pair it with your phone, assign notifications, change your battery and customize your buttons and straps.
FREQUENTLY ASKED QUESTIONS
POPULAR TOPICS
POPULAR TOPICS

BATTERY LIFE
BATTERY LIFE
To change your battery, do the following:
- Use a coin to turn the caseback counterclockwise.
- To remove the caseback, apply light pressure on one side to pry open.
- Remove the used battery.
- Insert new battery placing it plus side up.
- To close the caseback, tightly seal it clockwise, lining up the dots or markers and eliminating the gap around the watch.
For more information about how to find a new battery, contact Customer Care.
To change your battery, do the following:
- Use a coin to turn the caseback counterclockwise.
- To remove the caseback, apply light pressure on one side to pry open.
- Remove the used battery.
- Insert new battery placing it plus side up.
- To close the caseback, tightly seal it clockwise, lining up the dots or markers and eliminating the gap around the watch.
For more information about how to find a new battery, contact Customer Care.

PAIRING AND SYNCING
PAIRING AND SYNCING
To ensure that your smartwatch is pairing and syncing, try the following:
- Make sure that your smartwatch is powered on.
- Check that your Bluetooth is enabled on your phone.
- The Fossil Q App must be open and running on your phone at all times.
To ensure that your smartwatch is pairing and syncing, try the following:
- Make sure that your smartwatch is powered on.
- Check that your Bluetooth is enabled on your phone.
- The Fossil Q App must be open and running on your phone at all times.

FOSSIL Q APP
FOSSIL Q APP
Having trouble connecting?
- Try turning your Bluetooth off and on.
- Restart the Fossil Q App.
- Keep the Fossil Q App open and running on your phone at all times.
- For more information, contact Customer Care.
Having trouble connecting?
- Try turning your Bluetooth off and on.
- Restart the Fossil Q App.
- Keep the Fossil Q App open and running on your phone at all times.
- For more information, contact Customer Care.
FOSSIL Q CUSTOMER CARE
FOSSIL Q CUSTOMER CARE
Hours: Monday-Friday, 8:00 a.m.-7:00 p.m. CT
Saturday, 9:30 a.m.-6:00 p.m. CT
Phone: 1-855-322-6465
Email: fossilq@fossil.com
Hours: Monday-Friday, 8:00 a.m.-7:00 p.m. CT
Saturday, 9:30 a.m.-6:00 p.m. CT
Phone: 1-855-322-6465
Email: fossilq@fossil.com
For international Fossil Q Support phone numbers, please click here.
For international Fossil Q Support phone numbers, please click here.