Fossil has plenty of great products to order on our website! You can search by keyword or style number from the Fossil homepage, or browse through our product categories listed on the top of the site. Once you have chosen the Fossil product(s) you would like to order, add the item(s) to your shopping bag by clicking the “Add To Bag” button. At this point, you can either continue shopping or click “Checkout” to proceed with the checkout process. At any time during your shopping experience, you can view your shopping bag by clicking the link in the top right corner.
Once you are ready to checkout and have proceeded to the shopping bag, you will need to choose the shipping country (if different than the US). When you’re ready, you can proceed to checkout or complete the process with PayPal. During the checkout process, you will need to enter your shipping, billing (if different than shipping), and payment information. You will also be able to indicate if this order is shipping as a gift. Once you place the order, you will receive an order confirmation number along with an email to confirm your purchase. Please allow 1-2 business days for processing and you will receive a shipment confirmation email once the order ships.
If you receive an error message while placing your order, there could be a problem with the information entered. Please verify the billing address you entered at checkout. The billing name and address you entered must match your credit card statement exactly for an order to be processed. Please refer to your credit card company if the problem persists.
If you continue to face issues placing your order, please contact our Customer Care department at 1-800-449-3056 between 8am — 7pm (CST), Monday through Friday or between 9:30am — 6pm (CST) Saturday, and one of our Customer Care representatives will be glad to assist you. Please be advised that multiple unsuccessful order attempts may result in multiple credit or debit card authorizations.
Fossil aims to provide you with the best shopping experience possible. If you have received an error message when trying to place an order, we recommend reviewing the following explanations before attempting to place another order.
The billing address provided does not correspond to the credit or debit card you are using.
The security code for your card is incorrect. For Visa, MasterCard and Discover, this is the LAST 3 digits on the back of your card. For American Express, it is the 4 small digits located on the front of your card.
The credit card used is not issued within the United States.
Each time an order is attempted, a pending authorization will be placed on your account. For unsuccessful orders, these pending authorizations usually drop off in 3-5 business days, dependent upon your bank. If you have any further questions, please contact Customer Care at 1-800-449-3056.
Fossil ships Monday through Friday excluding holidays. The shipping cut-off time is 3pm CST. Orders placed after 3pm CST will be processed the next business day. All shipping dates are pending credit card verification for in-stock merchandise. Please allow 1-2 business days for your order to process before it is shipped. Deliveries occur Monday - Friday. To learn more about our shipping methods and delivery times, please click here.
For orders shipped within the United States, Fossil accepts U.S. issued major credit cards, PayPal and Fossil Gift Cards. If you are shipping outside of the United States, please visit our International Orders page for information regarding acceptable forms of payment.
If you are using a prepaid card from MasterCard, Visa, or American Express, please follow the instructions provided by the card provider. For further instructions regarding your prepaid card please contact the customer service number provided by the card provider. Please be advised that PayPal is not accepted as a payment option for gift cards. For more information regarding payment options on Fossil.com, please visit our Payment Options page.
Once your order is assigned a tracking number, you will receive a confirmation email with the number. If you have not received this email within 1-2 business days of placing your order, please contact our Customer Care department with your order confirmation number to obtain your tracking number. You can also check the status of your order by visiting our Order Status page.
Fossil is unable to change or cancel any orders once they have been placed due to expedient processing time at our warehouse. We recommend verifying all of your information before proceeding with your order.
Fossil is committed to making your shopping experience a success and offers free returns and exchanges. If you are not 100% satisfied with your purchase, we will accept returns of unworn, unwashed merchandise for up to 90 days from purchase for a full refund or exchange. Proof of purchase or packing slip invoice is required for reimbursement of the full purchase price. In all cases, refunds will be made in the form of the original payment.
Please enclose your packing slip and use your prepaid shipping label to send your U.S. Fossil purchase back for return or exchange. If you have lost your Fossil label or packing slip, please call Customer Care at 1-800-449-3056. Please visit our Returns & Exchanges page for more information.
Please be advised that we are unable to process exchanges for orders where the original payment type is PayPal. Orders with PayPal can only be returned for a refund.
Returns policies for orders shipped internationally can be found on our International Orders page.
Fossil.com is now proudly offering international shipping. To see the countries Fossil ships to, please visit our International Orders page or choose your country at the top of our website.
When you're ready to complete your order, be sure to review all of the items you've placed in your shopping cart. If you haven't already done so, select your desired country under the ‘Shipping To’ option and click ‘Checkout’. Lastly, follow the instructions on the screen to finalize your order. For more information about international shipping, please visit our International Orders page.
Fossil is now proudly offering international shipping. Shipping is extended through our international logistics partner, Borderfree. By placing an international order, you acknowledge that the financial transaction and shipment will be processed by Borderfree. However, Fossil will remain as the main Customer Care contact for orders placed through Borderfree. Click here to learn more about Borderfree.
Some Fossil products are not available for international shipping. Although you may be able to add the item to your cart, you will not be able to complete the checkout process with international shipping with these restricted items.
Fossil.com se enorgullece de ofrecer envíos internacionales. Para ver los países a donde Fossil envía, favor de visitar la página de Pedidos Internacionales o escoja su país en la parte superior de nuestra página.
En cuanto esté listo/a para realizar su pedido, asegúrese de verificar todos los artículos que agregó a su carretilla de compra. Luego, seleccione el país de envío en la opción de ‘Shipping To’ y haga clic en ‘Check out’. Por último, para completar su pedido siga las instrucciones en la pantalla. Para mayor información sobre el envío para pedidos internacionales, por favor visite nuestra sección de Pedidos Internacionales.
Fossil se enorgullece de ofrecer envíos internacionales. El envío es realizado por medio de Borderfree, quien es nuestro asociado de logística internacional. Al realizar un pedido internacional, usted acepta que la transacción y el envío serán procesados por Borderfree. Sin embargo, Fossil seguirá siendo el principal contacto de Servicio al Cliente para pedidos Borderfree. Haga clic aquí para obtener más información sobre Borderfree.
Algunos artículos de Fossil no están disponibles para envío internacional. Aunque pueda agregar el artículo a su carretilla de compra, el sistema no le permitirá completar su pedido con envío internacional para artículos restringidos.
Fossil.com est fier de proposer la livraison à l'international. Pour voir les pays qui sont éligibles à la livraison à l'international, merci de cliquer ici pour accéder à notre page concernant les Commandes Internationales ou choisissez votre pays en haut de la page du site.
Au moment de passer la commande, veuillez vérifier les articles que vous avez ajoutés à votre panier. Sélectionnez ensuite le pays de livraison sous l’option ‘Shipping To’ et cliquez sur ‘Check out’. Enfin, suivez les instructions sur l’écran pour passer votre commande. Pour plus d’informations sur la livraison internationale, veuillez consulter notre rubrique Commandes Internationales sur notre site internet.
Fossil propose maintenant la livraison à l'international. L’envoi est effectué par notre partenaire en logistique internationale Borderfree. En plaçant une commande avec une adresse de livraison en dehors des États-Unis, vous reconnaissez que votre achat sera encaissé et que votre commande sera traitée par Borderfree. Cependant, le Service Après-Vente pour tous nos clients restera effectué par Fossil. Cliquez ici pour en savoir plus à propos de Borderfree.
Certains produits Fossil ne sont pas disponibles en dehors des États-Unis. Même si vous parvenez à ajouter l’article à votre panier, vous ne pourrez finaliser votre commande si l’adresse de livraison est à l’international car ces produits ne peuvent être envoyés en dehors des États-Unis.
Fossil does not require registration of your products for warranty purposes. To register your item and keep track of your Fossil products in your Fossil account, please click here. If you have questions or need help with registration, please contact Customer Care at 1-800-449-3056.
Fossil aims to provide you with high quality products and service. Fossil watches, leathers, sunglasses, and jewelry come with limited warranties that protect against defects in material or workmanship. To see if your Fossil product qualifies for warranty service, please visit our Warranty & Repairs page for more information.
Should your watch need warranty or non-warranty service outside of the United States, please visit our International Service Centers page to find an authorized Fossil service center near you.
If you are located in the United States, extra links can be ordered with a U.S. issued credit or debit card by calling the Metro Service Center at 1-800-842-8621. Please have your watch's style number ready (located on the back of your watch) so our representatives can assist you.
Each link adds approximately ½ an inch to the watch bracelet. The first 3 links are complimentary. There will be an additional charge for any link after the first 3. For all orders there is a $3.99 shipping and handling charge plus any applicable taxes. There is a limited quantity of links, therefore availability cannot be guaranteed.
Once the order has been placed, please allow 7 to 10 business days to receive your links via USPS. You can take your watch to any Fossil store to have these links added to your watch.
If you are located in Canada, please click here for more information about ordering extra links for your watch.
Customers located in the U.S. can order a replacement leather or silicone strap by contacting the Metro Service Center at 1-800-842-8621. Orders must be placed with a U.S. issued credit or debit card. Please have your watch’s style number ready (located on the back of your watch) so our representatives can assist you. Once the order is placed, please allow 7-10 business days for the strap to arrive. You can then take your watch and strap to any Fossil store to have it installed.
If you are in need of a watch bracelet, we ask that you send your watch to our authorized service center to have the bracelet replaced. Please click here to download our repair form.
If you are located in Canada, please click here for more information about ordering replacement bands for your watch.
Instructions for current Fossil watch styles can be found on our Watch Instructions page. Please note that the instructions are listed by watch movement, not style number. If you have an older watch, or are unable to find instructions for your watch movement, please contact Customer Care at 1-800-449-3056 or click here.
Fossil leather products are designed and crafted of the finest materials available; as such we do recommend handling it with great care. While we do not have a specific product to recommend, the leather may be cleaned using a quality leather care lotion. We definitely suggest that you test the product of your choice on an inconspicuous area of the product to make sure there is no adverse reaction. As with any cleaning product, please follow the label directions carefully. To maintain the appearance of your Fossil leather product we recommend the following:
Treat the item with care, and limit exposure to direct heat and sunlight.
Keep this item dry, and avoid damp or wet surfaces.
- Care should be taken when using this product, as color transfer can occur.
Do not use any chemical cleaners to care for this product.
Care instructions for your specific leather product are also located on the product’s details page. Search for the item using our site search to learn more.
We need a little more time to create your amazing, personalized piece. Please allow an additional 3-5 business days processing time for engraving and embossing orders.
Engraved or embossed items are considered final sale. No returns or exchanges accepted. If something isn’t quite right with your personalized item, please contact Customer Care at 1-800-449-3056 or click here.
Select the box indicating you’d like to add custom engraving or embossing to your item, and then fill out the form to select your font and characters. Items will be personalized as they are entered on the website form. We cannot make any changes to your personalization after your order has been submitted.
Special note: We take the utmost care to ensure your custom style is one-of-a-kind. In the engraving or embossing process, there might be slight variations from what you see on your screen to the final product.
The character limit allowed varies by product. We can engrave a small phrase on the caseback of your watch. For embossing, you may select up to three letters, no numbers or special characters.
We engrave only on the caseback of the watch. For embossing, the letters will go on a pre-determined location, but you’ll be able to preview your creation to see the location of the embossing for each item.
If for some reason you're having issues with submitting your custom word or phrase, please check your character count and that you are using the approved characters. We also will not honor any order requests with profane or objectionable words or phrases.
You can check the balance of your Fossil gift card by calling our toll-free number at 1-800-242-5353 or online by clicking here.
If you are located in the United States, you can purchase Fossil gift cards online at Fossil.com or at any U.S. Fossil store. Click here to buy a gift card!
Customers in Canada can purchase gift cards at any Fossil store in Canada. In Canada, gift cards can be used for in-store purchases only. We do not currently accept gift cards online for purchases being delivered to Canada.
Fossil gift cards can only be used in the country that they are purchased.
Yes, Fossil offers a complimentary gift message with each order. During checkout, select Gift Options and write a custom message to your recipient.
Fossil does offer gift wrapping service for some items. During checkout, select Gift Options and choose which items you would like gift packaged. Certain items do not qualify for gift wrapping, but you will still be able to include a complimentary gift message with the order.
Signing up for Fossil emails is easy. Click here to sign up and be the first to hear about our latest styles and offers.
Click here to sign up to receive our latest catalogs and mailings. We’ll send you catalogs including our newest Fossil products.
Click here to manage your Fossil subscriptions for catalogs and emails. You can log into your Fossil account, if you have created one, or manage your subscriptions by entering your information.
Fossil Customer Care can be reached at 1 (800) 449-3056 during the hours below.
Monday-Friday: 8am - 7pm CT
Saturday: 9:30am - 6pm CT