"Fossil has plenty of great products to order on our website! You can search by keyword or style number from the Fossil homepage, or browse through our product categories listed on the top of the site. To place a product in your shopping cart, from the product page, select the desired size, colour, quantity of the item you wish to purchase and click 'Add to Bag'. Select the 'Continue Shopping' button to continue browsing, or the 'Checkout' button to complete your order.
While in your shopping cart, you can remove the quantity at any time. Simply click the 'REMOVE' button.
Remember, by clicking the link in the upper right-hand corner of the screen, you may view your shopping cart at any time. This allows you to add, change, or delete items whenever you like.
When you're ready to complete your order, be sure to review all of the items you've placed in your shopping cart. To checkout, follow the instructions on the screen to finalise your order. You may check out without signing in, create an account, or use an existing account.
Fossil aims to provide you with the best shopping experience possible. If you have received an error message when trying to place an order, we recommend reviewing the following explanations before attempting to place another order.
The billing address provided does not correspond to the credit or debit card you are using.
The security code for your card is incorrect. For Visa, MasterCard this is the LAST 3 digits on the back of your card.
The credit card used is not issued within India
If you continue face issues placing your order, please contact our Customer Care department at 1800 102 4087 between 10:00 am — 7:00pm (IST), Monday through Friday and one of our Customer Care representatives will be glad to assist you. Please be advised that multiple unsuccessful order attempts may result in multiple credit or debit card authorisations.
While we cannot guarantee delivery times, we endeavor to meet the following schedule.
Orders sent via standard shipping should expect delivery within 5-7 business days after receipt of order.
All orders will be dispatched same day if the order is received Monday to Friday by 1:00 PM IST for in-stock merchandise and successful credit card payment verification.
Any orders placed after 1:00 PM IST will be dispatched the next business day. For any orders received after 1:00 PM IST on Friday or over the weekend, order will be processed on the next business day and dispatched by the end of the following business day.
Deliveries are made Monday to Saturday, excluding holidays.
To learn more about our shipping methods and delivery times, please click here.
Payment may be made by Credit Card, Debit Card, Net Banking and Cash on Delivery.
Your order becomes available for online status-tracking 24 hours after it has been placed. You can check the status of your order by visiting our Order Status page.
Fossil is unable to change or cancel any orders once they have been placed due to expedient processing time at our warehouse. We recommend verifying all of your information before proceeding with your order.
Fossil is committed to making your shopping experience a success and trusts that you will be happy with your purchase. However, if the product is faulty or significantly different to that described or if you simply changed your mind and are not 100% happy with your purchase, we are happy to provide you with a refund or exchange. Please follow the steps outlined below.
Package the product to be returned in a well-sealed box (preferably the one it was delivered in) together with proof of purchase of the product from the Fossil India Online Store.
Please contact our Customer Care department at 1-800-102-4087 and request a return.
Our representative will collect the product from your doorstep.
Fossil India provides refunds for faulty product, significantly different product than that described and change of mind within 14 days of purchases made on fossil.com.in. To return a product for a refund, please follow the above steps.
Please visit our Returns page for more information.
We’ve designed select products to help protect your credit and debit cards embedded with Radio Frequency Identification (RFID) chips.This helps prevent unwarranted scanning of the chip while the card is in your product.We have installed a special lining to help shield the RFID chips on credit and debit cards from being scanned when the product is properly closed.The manufacturer and distributor of this product disclaim liability arising out of your use of the product, including liability from unauthorised persons scanning any RFID chip contained in the product.
A watch is a precision instrument and needs high quality care. We have a team of skilled technicians using state-of-the-art machines so ideally return your watch to the Fossil store or authorized dealer where you purchased it, and we will pick it up from there. Or you can check for an authorized dealer near you.
These services are best provided by an authorized retailer only. Here are some tips:
- Each of our watches is designed as an individual time piece, so each band is unique to its watch. Bands cannot generally be interchanged between models.
- Metal bracelets require special jigs to remove or add links and get re-sized. These can get damaged if not done properly.
- If an old battery is left in a watch, it can leak and kill the watch. It is important to replace the battery as soon as it runs out.
- The Fossil Group does not supply or sell spare parts to individuals.
The warranty does not cover wear and tear, and except for manufacturing defects and the free replacements stated in our 9-Point Service Promise, it does not cover any other part such as a leather strap, case, glass, stones or battery.
When a watch reaches our India Service Centre, we examine it thoroughly and determine which parts need replacement. If there is no replacement required, we still clean and test the watch and then return it to you. This usually takes between one and two weeks.
If your watch does need a new part, and this is not in stock – remember, we have hundreds of watch models and most watches are unique – we generally need to import the required part by courier. This can take another one or two weeks, including customs clearance.
So the total watch repair time before it comes back to you can be between 10 and 30 days.
For find your nearest authorized dealer, or for any service related enquiries and feedback, call our all-India number 18604253747 Monday to Saturday, 10.00 am to 7.00 pm. (closed on National and Festival holidays).
If you are unhappy for any reason, please mail us at email@example.com. We promise to reply by the next working day.
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Please click here to visit our Fossil Q FAQs. You will be able to select your wearable and see a list of frequently asked questions.
For international Fossil Q Support phone numbers, please click here.