Borderfree Information

What is Borderfree?

Borderfree is a global e-commerce solution that allows our customers to send our products internationally with competitive shipping rates and reliable service. Using Borderfree, we can present prices in your local currency and provide a comprehensive order total including all local taxes and fees before you confirm your order.


Customers shipping internationally from our U.S. site will contract directly with Borderfree, who will fulfill the products offered on the Fossil website. All purchases made on delivery outside of the U.S.--will be completed by Borderfree, and Borderfree is responsible for the delivery of your order.


International purchases will be subject to Borderfree’s Terms & Conditions and Privacy Policy available through the links below.


Borderfree Countries

The following countries are supported via Borderfree, Inc.:


North America




International Shipping Costs

Below are the current shipping costs and methods for Borderfree orders:


For Country / Region

Estimated Shipping Cost1

Shipping Methods/ Delivery Time2


CAD 12.84

DHL Express/6-15 days


MXN 166

DHL Express/6-15 days

1Shipping price will be confirmed upon checkout. This represents a standard estimated cost. 2Delivery Time is in business days. Shipping can take even longer pending item availability at our warehouse.

Borderfree Billing

When your order leaves the United States, your credit card will be billed by Borderfree.

When you check out with Borderfree, you will be provided with a final order and shipping total which includes any applicable duties, customs tariffs, value added taxes (VAT) and similar taxes that may be required in your jurisdiction by local authorities.  This will be in addition to the prices for the merchandise listed on our website. The amount of any applicable duties, tariffs and taxes will vary based on a multitude of factors, including (but not limited to) the destination of origin or the classification of the merchandise being purchased. Our partner, Borderfree, will determine and guarantee the amount of such duties, tariffs and taxes applicable to your purchase, and include these amounts in your total at checkout. The total at checkout will be exclusive of any surcharges that may be imposed by the issuing bank of the credit card you use on transactions with companies domiciled in the United States.


We do not offer exchanges for international orders. However, customers can return international orders.

To return an item within 90 days from the original purchase date, international customers must contact Customer Care. A return shipping label will be generated electronically and sent via email.

Shipping cost for returned orders can vary and is paid by the customer.

International customers should not mail their products to the domestic return address shown on the Fossil site.

When the product safely returns to its hub, Borderfree issues a credit to the customer’s card. The refund includes the price of the product, duties, and taxes. The customer is responsible for return shipping costs and associated fees will affect the refund amount.

For broken or damaged items, please contact Customer Care. (link to Contact Us form)


Contact Customer Care

If you have questions, please contact Fossil’s Customer Care.

Phone: 469-730-7210

Email: click here