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FAQs accepts US-issued major credit cards, PayPal and Fossil gift cards.

While we cannot guarantee delivery times, we endeavour to meet the following schedule.

Orders sent via standard shipping should expect delivery within 3-5 business days after receipt of order.

Orders sent via express shipping should expect delivery within 1-2 business days after receipt of order.

Please note all fragrance orders are deemed to be dangerous goods, therefore will be sent via road freight. Please allow additional lead times for these deliveries

All orders will be dispatched same day if the order is received Monday to Thursday by 1:00 PM AEST for in-stock merchandise and successful credit card payment verification.

Any orders placed after 1:00 PM AEST will be dispatched the next business day. For any orders received after 1:00 PM AEST on Friday or over the weekend, order will be processed on the next business day and dispatched by the end of the following business day.

Deliveries are made Monday to Friday, excluding holidays.

If you receive an error message while placing your order, there could be a problem with the information entered. Verify that the billing address you entered matches your credit card statement exactly. Please refer to your credit card company if the problem persists.

If you continue to face issues, contact our Customer Care department between 7am — 9pm (CST), Monday through Friday or 9:30am — 6pm (CST) Saturday. Multiple unsuccessful order attempts may result in multiple credit or debit card authorizations.


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(+61) 02 8977 8086
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