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FAQs
Payment may be made by Paypal, credit or debit card. We accept Visa and Mastercard. 

While we cannot guarantee delivery times, we endeavour to meet the following schedule.

• Orders sent via standard shipping should expect delivery within 3-5 business days after receipt of order.
• Orders sent via express shipping should expect delivery within 1-2 business days after receipt of order.

All orders will be dispatched same day if order is received Monday to Thursday by 11:00 AM AEST for in-stock merchandise and successful credit card payment verification.

Any orders placed after 11:00 AM AEST will be dispatched the next business day.

For any orders received after 11:00 AM AEST Friday or over the weekend, will be processed next business day and dispatched by the end of the following business day.

Deliveries are made Monday to Friday, excluding public holidays. 

If you have received an error message when trying to place an order, we recommend reviewing the following explanations before attempting to place another order. 

• The billing address provided does not correspond to the credit or debit card you are using.
• The security code for your card is incorrect. For Visa, MasterCard this is the LAST 3 digits on the back of your card.
• The credit card used is not issued within Australia

If you continue to face issues with placing your order, please contact our Customer Care department at 1-800-818-853 or (02) 8977 8086 between 9:00am — 5:00pm (AEST), Monday through Friday and one of our Customer Care representatives will be glad to assist you.

Please be advised that multiple unsuccessful order attempts may result in multiple credit or debit card pending authorisations placed on your account. 

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(+61) 2 8977 8086
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