WATCH BATTERY REPLACEMENT

 

 

BATTERY REPLACEMENT (US)

Visit your local Fossil store to get your watch battery replaced while you shop! Click here to find a store near you. Battery types and availability may vary by store. We recommend calling ahead to ensure your battery is in stock.

If you don’t have a Fossil store near you, we recommend sending your watch into our authorized repair center. We do not recommend trying to change the battery yourself, as the internal movement can be damaged in this process. You are also welcome to take your watch into a local reputable jeweler to see if they can change the battery. However, if the watch’s movement is damaged or the watch becomes water damaged because of seal problems, the warranty may become void.

Should you choose to send your watch to our service center for a battery replacement, please send the following items in a small, well-padded shipping box:

  • Your watch only – do NOT send original packaging

  • Completed Watch Repair Form

          Click here to download the form (US only)

          Haga click para descargar el formulario (EU unicamente)

  • Payment (see repair form for pricing)

 

Mail all three (3) items to:

Metro Service Center
ATTN: REPAIRS
10615 Sanden Drive
Dallas, TX 75238

 

Please Note: This address is for mail-in only. We encourage you to send your package certified, insured or through a traceable shipper. Metro Service Center is not responsible for packages lost or stolen in transit to us.

Please allow up to 2 to 4 weeks from the date we receive your package for your watch to go through the repair process.

 

BATTERY REPLACEMENT (CANADA)

Visit your local Fossil store to get your watch battery replaced while you shop! Click here to find a store near you. Battery types and availability may vary by store. We recommend calling ahead to ensure your battery is in stock.

If you don’t have a Fossil store near you, we recommend sending your watch into our authorized repair centre. We do not recommend trying to change the battery yourself, as the internal movement can be damaged in this process. You are also welcome to take your watch into a local reputable jeweller to see if they can change the battery. However, if the watch’s movement is damaged or the watch becomes water damaged because of seal problems, the warranty may become void.

Should you choose to send your watch to our service centre for a battery replacement, please send the following items in a small, well-padded shipping box:

  • Your watch only – do NOT send original packaging

  • Completed Watch Repair Form:

          Click here to download the repair form (Canada only)

          Cliquez ici pour télécharger le formulaire de réparation (Canada seulement)

  • Payment (see repair form for pricing)

 

Mail all three (3) items to:

Metro Service Centre C/O NFI
25 Cottrelle Boulevard, Unit 3
Brampton, ON, L6S 0C3

 

Please Note: This address is for mail-in only. We encourage you to send your package certified, insured or through a traceable shipper. Metro Service Centre Canada is not responsible for packages lost or stolen in transit to us.

Please allow up to 4 to 6 weeks from the date we receive your package for your watch to go through the repair process.

 

INTERNATIONAL SERVICE CENTERS

Should your watch require a battery replacement, and you are located outside of the U.S. or Canada, please contact the service center nearest you for assistance.

Click here for a list of international service centers.