WATCHES

 

WARRANTY INFORMATION

The hands, dial, and watch movement are the only components covered under the warranty. If the watch proves to be defective in material or workmanship under normal use, it will be repaired or replaced free of charge at the discretion of Metro Service Center. A return shipping and handling fee will apply to all warranty service.

The manufacturer's warranty does not cover:

  • Battery, case, crystal, strap, or bracelet
  • Damage resulting from improper handling, lack of care, accidents, or normal wear and tear
  • Water damage unless marked water-resistant (for details regarding water resistance please click here)
  • Repairs if the watch was not originally purchased from an authorized Fossil retailer

This warranty is void if the watch has been damaged by accident, negligence, unauthorized service, or other factors not due to defects in material or workmanship.

For battery replacement information, click here.

 

REPAIR INFO (US ONLY)

Should your watch require warranty or non-warranty service, please send the following items in a small, well-padded shipping box:

  • Your watch only – do NOT send original packaging
  • Completed Watch Repair Form

          Click here to download the form (US only)

          Haga click para descargar el formulario (EU unicamente)

  • Payment (see repair form for pricing)

 

Mail all three (3) items to:

Metro Service Center
ATTN: REPAIRS
10615 Sanden Drive
Dallas, TX 75238
 

Please Note: This address is for mail-in only. We encourage you to send your package certified, insured or through a traceable shipper. Metro Service Center is not responsible for packages lost or stolen in transit to us.

Please allow up to 2 to 4 weeks from the date we receive your package for your watch to go through the repair process.

 

REPAIR INFO (CANADA ONLY)

Should your watch require warranty or non-warranty service, please send the following items in a small, well-padded shipping box:

  • Your watch only – do NOT send original packaging
  • Completed Watch Repair Form:

          Click here to download the repair form (Canada only)

          Cliquez ici pour télécharger le formulaire de réparation (Canada seulement)

  • Payment (see repair form for pricing)

 

Mail all three (3) items to:

Metro Service Centre Canada
214 King Street West Suite #601
Toronto, ON M5H 3S6
 

Please Note: This address is for mail-in only. We encourage you to send your package certified, insured or through a traceable shipper. Metro Service Centre Canada is not responsible for packages lost or stolen in transit to us.

Please allow up to 4 to 6 weeks from the date we receive your package for your watch to go through the repair process.

 

INTERNATIONAL SERVICE CENTERS

Should your watch require warranty or non-warranty service, and you are located outside of the U.S. or Canada, please contact the service center nearest you for assistance.

Click here for a list of international service centers.

 

FOSSIL SWISS WARRANTY & REPAIRS

Click here to view Fossil Swiss warranty

Click here to download the Fossil Swiss repair form (US only)

Haga click para descargar el formulario (EU unicamente)

Click here to download the Fossil Swiss repair form (Canada only)

Cliquez ici pour télécharger le formulaire de réparation (Canada seulement)

 

REGISTRATION

To register your watch, please click here. If you have questions or need help with registration, please contact Customer Care at 1-800-449-3056. We also invite you to join our Fossil community by signing up for an account. You can keep track of purchases, take advantage of “sneak peek” promotions, and much more.

Sign up here.

 

 

FOSSIL Q

 

FOSSIL Q WARRANTY BOOKLETS

 

FOSSIL Q REPAIR FORMS

Click here to download the Fossil Q repair form (US only)

Click here to download the Canada Fossil Q repair form (English)

 

 

Leathers

 

WARRANTY INFORMATION

Our limited warranty covers against defects in material or workmanship one year from the date of purchase. A dated sales receipt must be included to show your product was purchased within the warranty period. Only leather products sold through authorized Fossil retailers are subject to the terms of the warranty.

 

WARRANTY SERVICE DETAILS (US ONLY)

Once your product is inspected and a defect is found due to manufacturer's workmanship, we will replace your product with the same style or an equivalent style of equal value based on the purchase price. As we are a fashion company, we cannot guarantee that the same style will be available for your replacement. If this is the case, you will be able to select a replacement. This warranty is void if the leather product has been damaged by accident, negligence, unauthorized service, or other factors not due to defects in materials or workmanship, or if a valid receipt is not included. For all warranty related services, a fee of $8.50 for return shipping and handling will apply. At this time, Fossil will not repair damaged leather products. We will replace them if the conditions of this warranty are met.

Please be advised that all defective leather products are disposed of upon receipt, and replaced if the terms of this warranty are met.

Should service be required, please send the following for evaluation:

  • Your leather product
  • A copy of your sales receipt
  • Completed Warranty Form

          Click here to download the leather warranty form (US only)

          Haga click para descargar el formulario (EU unicamente)

  • A check or money order made payable to Metro Service Center for $8.50

 

Mail all four (4) items to:

Metro Service Center
ATTN: REPAIRS
10615 Sanden Drive
Dallas, TX 75238
 

Please Note: This address is for mail-in only. We encourage you to send your package certified, insured or through a traceable shipper. Metro Service Center is not responsible for packages lost or stolen in transit to us.

Please allow up to 2 to 4 weeks from the date we receive your package for your leather product to be inspected and replaced if all the conditions of the warranty are met.

 

WARRANTY SERVICE DETAILS (CANADA ONLY)

Once your product is inspected and a defect is found due to manufacturer's workmanship, we will replace your product with the same style or an equivalent style of equal value based on the purchase price. As we are a fashion company, we cannot guarantee that the same style will be available for your replacement. If this is the case, you will be able to select a replacement. This warranty is void if the leather product has been damaged by accident, negligence, unauthorized service, or other factors not due to defects in materials or workmanship, or if a valid receipt is not included. For all warranty related services, a fee of $10.00 (plus tax) for return shipping and handling will apply. At this time, Fossil will not repair damaged leather products. We will replace them if the conditions of this warranty are met.

Please be advised that all defective leather products are disposed of upon receipt, and replaced if the terms of this warranty are met.

Should service be required, please send the following for evaluation:

  • Your leather product
  • A copy of your sales receipt
  • Completed Warranty Form

          Click here to download the leather warranty form (Canada only)

          Cliquez ici pour télécharger le formulaire de garantie des produits en cuir (Canada seulement)

  • A cheque or money order made payable to Metro Service Centre Canada for $10.00 (plus tax)

 

Mail all four (4) items to:

Metro Service Centre Canada
214 King Street West Suite #601
Toronto, ON M5H 3S6
 

Please Note: This address is for mail-in only. We encourage you to send your package certified, insured or through a traceable shipper. Metro Service Centre Canada is not responsible for packages lost or stolen in transit to us.

Please allow up to 4 to 6 weeks from the date we receive your package for your leather product to be inspected and replaced if all the conditions of the warranty are met.

 

LEATHER CARE & CLEANING INSTRUCTIONS

Fossil leather products are designed and crafted of the finest materials available. To maintain the appearance of your Fossil leather product we recommend the following:

  • Treat the item with care, and limit exposure to direct heat and sunlight.
  • Keep this item dry, and avoid damp or wet surfaces.
  • Care should be taken when using this product, as color transfer can occur.
  • Do not use any chemical cleaners to care for this product.
 

 

Sunglasses

 

WARRANTY SERVICE DETAILS

We warrant our eyewear against any defects in materials and/or workmanship only. If you believe that there is a defect in materials and/or workmanship in the eyewear that you purchased, please complete the form below and return your Safilo eyewear purchase to us ASAP by the traceable shipment method of your choice and we will be glad to evaluate it for you. Safilo does not assume responsibility for any eyewear that we do not receive.

  • Please be sure to include a check or money order in the amount of $15.00 per frame to cover the non-refundable processing fee associated with your return. We cannot accept cash payments. Please do not send cash. 
  • For your convenience you may also authorize us to charge your credit card the $15.00 processing fee per frame by completing the credit card authorization section. Please be sure to fill in the amount to be charged and to sign the credit card authorization section. 
  • Please be sure to include a copy of your original sales receipt and where the frame was purchased. 
  • Please be sure to remove any prescription lenses from frames before returning them to us. 
     

          Click here to download sunglasses warranty form


Mail items to:

Safilo Group
Attn: Consumer Relations Dept.
801 Jefferson Rd. 
Parsippany NJ 07054
 

Please allow 2-3 weeks for a response. Upon receipt, we will inspect your Safilo eyewear to determine if they are defective in some way. If the problem is covered under our warranty, they will be repaired or replaced at no charge to you. In the event that the problem is not covered under our warranty, we will contact you to inform you of any options and related costs. Please note that accidental damage, scratched lenses, and product misuse/abuse are not covered under Safilo's warranty. We do not provide repair service under these circumstances. 

 

 

Eyeglass Frames

 

WARRANTY SERVICE DETAILS

We warrant our eyewear against any defects in materials and/or workmanship only. If you believe that there is a defect in materials and/or workmanship in the eyewear that you purchased, please complete the form below and return your Safilo eyewear purchase to us ASAP by the traceable shipment method of your choice and we will be glad to evaluate it for you. Safilo does not assume responsibility for any eyewear that we do not receive.

  • Please be sure to include a check or money order in the amount of $15.00 per frame to cover the non-refundable processing fee associated with your return. We cannot accept cash payments. Please do not send cash. 
  • For your convenience you may also authorize us to charge your credit card the $15.00 processing fee per frame by completing the credit card authorization section. Please be sure to fill in the amount to be charged and to sign the credit card authorization section. 
  • Please be sure to include a copy of your original sales receipt and where the frame was purchased. 
  • Please be sure to remove any prescription lenses from frames before returning them to us. 

          Click here to download eyeglass frames warranty form


Mail items to:

Safilo Group
Attn: Consumer Relations Dept.
801 Jefferson Rd. 
Parsippany NJ 07054


Please allow 2-3 weeks for a response. Upon receipt, we will inspect your Safilo eyewear to determine if they are defective in some way. If the problem is covered under our warranty, they will be repaired or replaced at no charge to you. In the event that the problem is not covered under our warranty, we will contact you to inform you of any options and related costs. Please note that accidental damage, scratched lenses, and product misuse/abuse are not covered under Safilo's warranty. We do not provide repair service under these circumstances. 

 

 

Jewelry

 

WARRANTY INFORMATION

Our limited warranty covers against defects in material or workmanship one year from the date of purchase. A dated sales receipt must be included to show your product was purchased within the warranty period. Only jewelry sold through authorized Fossil retailers are subject to the terms of the warranty.

 

WARRANTY SERVICE DETAILS (US ONLY)

Once your product is inspected and a defect is found due to manufacturer's workmanship, we will replace your product with the same style or an equivalent style of equal value based on the purchase price. As we are a fashion company, we cannot guarantee that the same style will be available for your replacement. If this is the case, you will be able to select a replacement. This warranty is void if the jewelry piece has been damaged by accident, negligence, unauthorized service, or other factors not due to defects in materials or workmanship, or if a valid receipt is not included. For all warranty related services, a fee of $8.50 for return shipping and handling will apply. At this time, Fossil will not repair damaged jewelry. We will replace them if the conditions of this warranty are met.

Please be advised that all defective jewelry pieces are disposed of upon receipt, and replaced if the terms of this warranty are met.

 

Should service be required, please send the following for evaluation:

  • Your jewelry piece
  • A copy of your sales receipt
  • Completed Warranty Form

          Click here to download the jewelry warranty form (US only)

          Haga click para descargar el formulario (EU unicamente)

  • A check or money order made payable to Metro Service Center for $8.50

 

Mail all four (4) items to:

Metro Service Center
ATTN: REPAIRS
10615 Sanden Drive
Dallas, TX 75238
 

Please Note: This address is for mail-in only. We encourage you to send your package certified, insured or through a traceable shipper. Metro Service Center is not responsible for packages lost or stolen in transit to us.

Please allow up to 2 to 4 weeks from the date we receive your package for your jewelry piece to be inspected and replaced if all the conditions of the warranty are met.

 

WARRANTY SERVICE DETAILS (CANADA ONLY)

Once your product is inspected and a defect is found due to manufacturer's workmanship, we will replace your product with the same style or an equivalent style of equal value based on the purchase price. As we are a fashion company, we cannot guarantee that the same style will be available for your replacement. If this is the case, you will be able to select a replacement. This warranty is void if the jewellery piece has been damaged by accident, negligence, unauthorized service, or other factors not due to defects in materials or workmanship, or if a valid receipt is not included. For all warranty related services, a fee of $10.00 (plus tax) for return shipping and handling will apply. At this time, Fossil will not repair damaged jewellery. We will replace them if the conditions of this warranty are met.

Please be advised that all defective jewellery pieces are disposed of upon receipt, and replaced if the terms of this warranty are met.

 

Should service be required, please send the following for evaluation:

  • Your jewellery piece
  • A copy of your sales receipt
  • Completed Warranty Form

          Click here to download the jewellery warranty form (Canada only)

          Cliquez ici pour télécharger le formulaire de garantie des bijoux (Canada seulement)

  • A cheque or money order made payable to Metro Service Centre Canada for $10.00 (plus tax)

 

Mail all four (4) items to:

Metro Service Centre Canada
214 King Street West Suite #601
Toronto, ON M5H 3S6
 

Please Note: This address is for mail-in only. We encourage you to send your package certified, insured or through a traceable shipper. Metro Service Centre Canada is not responsible for packages lost or stolen in transit to us.

Please allow up to 4 to 6 weeks from the date we receive your package for your jewellery piece to be inspected and replaced if all the conditions of the warranty are met.