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FAQs
Fossil.com accepts US-issued major credit cards, PayPal and Fossil gift cards.
Orders placed by 3pm CST Monday-Friday ship the same day pending credit card verification (in-stock merchandise only). Orders requiring additional review may take 1-2 business days to process.

If you receive an error message while placing your order, there could be a problem with the information entered. Verify that the billing address you entered matches your credit card statement exactly. Please refer to your credit card company if the problem persists.

If you continue to face issues, contact our Customer Care department between 8am — 7pm (CST), Monday through Friday or 9:30am — 6pm (CST) Saturday. Multiple unsuccessful order attempts may result in multiple credit or debit card authorizations.

 

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1 (800) 449-3056
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For more information, view our Privacy & Security Policies, or visit Customer Service for further assistance.

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