CONTACT US

What can we help you with?
Before You Contact Us

Our team is here to help you! Before you contact us, also check out some of informational links below.

Q FAQ
Do you have questions about your Fossil Q Smartwatch?
Go to our Support page for how-to’s, troubleshooting tips, frequently asked questions and more.

RETURNS AND EXCHANGES
View our returns and exchanges policy.

ORDER STATUS
You can track your Fossil order online here.

INTERNATIONAL ORDERS
Fossil ships to countries outside the U.S. Learn more.

Order By Phone or Get Help with an Existing Order:
1-800-449-3056
Monday-Friday:
8am - 7pm CT
Saturday:
9:30am - 6pm CT

Contact Us By Mail:

Customer Care Department
c/o Fossil Group
901 S. Central Expressway
Richardson, TX 75080

Corporate Headquarters:
Fossil Group
901 S. Central Expressway
Richardson, TX 75080

Please note that inquiries are typically answered within 1-2 business days.