ACTIVITY TRACKER AND SLEEP MONITOR – Q MOTION – FAQ
Your Activity Tracker is compatible with Android™ phones and iPhone®, specifically with Android OS 4.4 or higher, iOS 8.1/iPhone 5 and above. All devices are Bluetooth® enabled with an improved data transfer of 4.1 Low Energy.
3 coin cell batteries (393), a Battery Replacement Tool, a Warranty Booklet, and a Quick Start Guide.
To set up your device, reference the Quick Start Guide that accompanied your activity tracker or follow these steps:
iOS: Go to the App store, type Fossil Q Legacy in the search command, select the app and tap “Get.” Wait for the app to download on your phone.
Android: Go to the Google Play store, type Fossil Q Legacy in the search command, select the app and tap “Install.” Wait for the app to download on your phoneInstall battery/batteries as instructed in the Quick Start Guide or reference "HOW DO I INSTALL/REPLACE THE BATTERY?"
- The App will walk you through the process of connecting and setting up your activity tracker.
Tap the tracker twice. The light will blink to let you know it is working. If the light does not blink, reinstall your batteries and try again.
No, all device data and information wirelessly syncs with the smartphone app via Bluetooth technology.
iOS: Go to the App store, type Fossil Q Legacy in the search command, select the app and tap “Get.” Wait for the app to download on your phone.
Android: Go to the Google Play store, type Fossil Q Legacy in the search command, select the app and tap “Install.” Wait for the app to download on your phone
You can sign up using your email address, Facebook account, or Google account.
Your age informs our activity algorithms (steps, calories, etc.) and makes them more accurate.
iOS: Press and hold on the App icon until an “X” appears on the upper left corner of the icon. Tap on the “X.”
Android: Uninstall the app by going to Apps. Press and hold on the App and drag it to the Uninstall icon.
Download the app, set up an account, and follow the prompts to add a new device to your account. In the app, select which device you want to start pairing. Accept the Bluetooth pairing request by selecting “Pair.” You will then see a confirmation screen. You may have to update the firmware. If so, tap “UPDATE YOUR FIRMWARE” and wait for the update to go through.
It could be one of the following reasons:
You have not downloaded and installed the App. Follow the instructions in “GENERAL SET-UP & APP."
Your battery is low. Follow the instructions in "HOW DO I KNOW IF MY ACTIVITY TRACKER BATTERY IS LOW AND NEEDS TO BE REPLACED?"
Your activity tracker may not be close enough to your phone. Move your activity tracker closer to your phone.
Bluetooth may be disabled on the phone. The app will notify you that Bluetooth is not on and will ask to turn it on. Try enabling Bluetooth on your phone using the phone’s Bluetooth settings. If it is already enabled, try turning Bluetooth off and on.
Your activity tracker may need to be unpaired and then, reconnected to the phone. Follow the instructions on “HOW DO I RE-PAIR THE SAME ACTIVITY TRACKER WITH THE APP?”
You may have to quit the app and re-open again.
Open the app. From the app’s main menu, open the Device settings. Disconnect the activity tracker from the app. Then, go to the phone’s Bluetooth settings and forget or unpair the activity tracker.
If you haven’t unpaired your activity tracker, follow the steps on “HOW DO I UNPAIR MY ACTIVITY TRACKER FROM MY PHONE?” To re-pair, follow the steps on "HOW DO I PAIR MY ACTIVITY TRACKER TO MY PHONE?"
Open the App. From the app’s main menu, select "MY DEVICES." Tap the "ADD” at the top right of the screen. Follow the steps on “HOW DO I SET UP MY DEVICE?" Note that only one device can be active and connected at a time.
You can pair as many devices with the app as you would like but only one device can be active and connected at a time.
Open the App. From the app’s main menu, tap "MY DEVICES" and select the one you want to use. Note that only one device can be active and connected at a time.
It could be one of the following reasons:
The activity tracker may be disconnected if moved outside of the phone’s Bluetooth range. Bluetooth range is 10 meters (30 feet) if there are no doors, walls, or other obstacles between the phone and the activity tracker.
Bluetooth may be disabled on the phone. The app will notify you that Bluetooth is not on and will ask to turn it on. Try enabling Bluetooth on your phone using the phone’s Bluetooth settings. If it is already enabled, try turning Bluetooth off and on.
If within Bluetooth range of the phone and activity tracker still will not sync, the battery might be low. Follow the instructions in "HOW DO I INSTALL/REPLACE THE BATTERY" to replace your battery.
If your activity tracker keeps disconnecting after replacing the battery and while still within Bluetooth range of the phone, try turning Bluetooth on and off.
If your activity tracker still disconnects, try the steps found in "HOW DO I RE-PAIR THE SAME ACTIVITY TRACKER WITH THE APP?"
- If none of these suggestions work, tap the Support button in App Settings to contact us.
The phone and activity tracker can be up to about 10 meters (30 feet) apart with no walls, doors, or other obstacles between them.
Using the tool provided (may vary by model) or a pin, twist the activity tracker strap to open. Remove the old batteries, and replace it with 3 new 393 batteries.
Hold the device securely.
On the underside of the activity tracker, line up the tool provided and insert the pin into the hole on the activity tracker releasing the push pin.
To open, apply light pressure on the tool and hold the while turning the metal module while twisting the strap to the left.
Remove the battery tray.
Insert the 3 batteries with the “+” or logo facing down.
- Return the tray into the module, apply light pressure and twist to close. (note the tool is not required for this step).
Battery life will vary based on how frequently you interact with the device. Overall, you should get approximately 4 months of usage before you need to replace the batteries.
The app will prompt you if your battery is low and needs to be replaced. If the app has not prompted you yet, your battery is within the acceptable range for use.
Notifications alert you on your activity tracker with a vibration and/or LED light. Frequent alerts may cause your battery to drain more quickly. To maximize battery life, you can:
Reduce the number of People or Apps you have selected in Notifications. See "HOW CAN I DELETE A CONTACT OR APP FROM MY NOTIFICATIONS?" to learn how.
- Turn off Notifications. See "HOW DO I DEACTIVATE NOTIFICATIONS?" to learn how.
393 Silver Oxide Battery
393 coin cell batteries can be found at most online retailers where batteries are sold.
The activity tracker can be used for swimming. It is both water and dust resistant with a 5ATM rating (50 meters).
It does not have a display, microphone, or speaker.
Yes. Your device can alert you with a gentle vibration to wake you up or remind you to do something. Manage your Alarm within the App by tapping the three lines in the upper left of the screen to open the navigation menu. In the navigation menu, select "Alarm". Important: please make sure you are wearing your activity tracker when the alarm is set to go off.
No, this device does not support heart rate measurement.
No, this device does not support GPS.
Yes. Wear your activity tracker to bed and see what your night looked like, including light and restful sleep.
Tap the 3 lines in the upper left of the app to open the navigation menu, then select "MY DEVICES". Tap "Device Features" to learn more about your device.
Yes, you can send your step counts to Google Fit™, UA Record™ by Under Armour, UP by Jawbone™ and Apple Health apps.
No, you can only export your data to other apps (not import data).
We use sensors and a complex algorithm to determine your step count. Each app has a different algorithm that causes variations between data.
No, you cannot send your sleep data to other apps.
No, you cannot receive any sleep data from other apps.
Your device tracks both activity (steps, calories, and distance) and sleep (awake, light, and restful). Additionally, the app lets you track progress towards a personal goal like drinking water or exercising.
Open the app to view your activity progress or simply double tap your activity tracker. The LED light pattern will indicate your progress toward your step goal.
1 blink = 0-25%
2 blinks = 25-50%
3 blinks = 50-75%
4 blinks = 75-99%
5 blinks fast = 100%
From the daily view, swipe up on the screen to see your weekly view and swipe up the screen again to see your monthly view. To return to daily view, swipe down.
Swipe the screen from left to right to see your activity history in the daily, weekly and monthly views.
From the daily or weekly views, tap on the 3 dots in the top right corner of the screen and select "Change my step goal."
To update your height or weight, tap the 3 lines in the top left corner in your app to access the navigation menu. Select "Settings" and then tap "My Profile". Select “Height” or "Weight", scroll up and down to select the right number, and tap the back arrow when done.
To change the units system, tap the 3 lines in the top left corner in your app to access the navigation menu. Select "Settings." Tap on “Units” to select the right units of measurement.
This device is best suited to capture steps when walking, running, and similar activities throughout your day. The device can also be used when swimming (5ATM), but does not currently track laps as activity.
Make sure you have been through Activity onboarding to set up your tracking. Next, ensure your device is on, has a full battery, and is connected to the app. To sync, go into your activity screen and pull down to start the syncing process.
It could be one of the following reasons:
Make sure you have been through the Activity onboarding to set up your tracking.
Make sure your device's battery is not dead and that it is syncing to the app.
Make sure the device is snug to your wrist.
The device only tracks walking, running and other related activities. If you hold something in the same hand as the device while walking, it might not count all steps accurately.
The device might be in recovery mode. If so, tracking and notifications will not work. You will need to do a firmware update to get things back to normal again.
- We use sensors and a complex algorithm to determine when someone has taken a step. We believe our algorithm is an accurate representation of actual movement and ignores false movement like simply moving your arm.
You cannot see calorie metrics until height and weight are set. To update, see "HOW DO I UPDATE MY HEIGHT OR WEIGHT?"
Your activity tracker can store data for 20 days between syncs.
No, at this time you cannot manually log physical activities.
If you wear your device to sleep, it can automatically track when you fall asleep, duration of sleep, duration of light and restful sleep, and when you wake up.
From the daily view, swipe up on the screen to see your weekly view and swipe up the screen again to see your monthly view. To return to daily view, swipe down.
Swipe the screen from left to right to see your sleep history in the daily, weekly and monthly views.
Make sure you have been through Sleep onboarding to set up your tracking. Next, ensure your device is on, has a full battery, and is connected to the app. To sync, go into your sleep screen and pull down to start the syncing process.
It could be one of the following reasons:
Make sure you have been through Sleep onboarding to set up your tracking.
Make sure your device is on and charged and connected to the app.
- The device might be in recovery mode. If so, tracking and notifications will not work. You will need to do a firmware update to get things back to normal again.
At this time, you cannot edit your sleep.
No, your activity tracker will automatically track your sleep so you don't need to take action to enter or exit sleep mode.
Your activity tracker allows you to track toward a preset or custom goal of your choice. Creating goals can help you build healthy habits, like drinking water or getting exercise.
Tap "GOALS" on the bottom right of your app screen. Tap the "+" on the screen, then you can choose one of the pre-set goals or create your own. After you set the frequency and duration of your goal, select "Start Goal." If your device is currently set to perform another LINK function, it will ask if you would like to switch LINK to tracking progress against your goal. Your device is only able to perform one LINK function at a time. You can select either "Yes" or "Not Now."
Log progress toward your goal either by triple tapping your device or manually in the App by pressing the "+" button.
Tap "GOALS" on the bottom right of your app screen. Then, tap the 3 dots on the top right of the screen and select "Edit Goal."
The app will congratulate you upon goal completion.
LINK allows you to control phone settings by triple tapping your activity tracker. Within the app, you can choose to activate one of the following settings:
Ring My Phone - Find your phone by making it ring
Take a Photo - Take a picture or selfie
Control My Music - Play/pause, go to the next song, or go to the previous song
- Goal Tracking - Track your progress towards a set goal
Tap the three lines in the upper left of the app to open the navigation menu. In the navigation menu, select "LINK". This will show you a menu of options to choose from which you can enable by selecting the option you would like. You can also turn off the functionality entirely by toggling the button at the top right hand of the LINK menu.
When you select 'Ring My Phone' as your LINK function, any time you triple tap the device, your phone will ring. Note that some phones may not ring if it is in silent mode.
When you select 'Control My Music' as your LINK function, triple tapping your device will allow you to either play/pause, skip to the next track, or go to the previous track. Important: a music app must be running in the background for this feature to activate.
When you select 'Take A Photo' as your LINK function, triple tapping your device will be able to control the camera on your phone. Open the camera app on your phone and triple tap your device to take a photo. Important: you must open the camera app on your phone for this feature to work.
When you select 'Track Goal' as your LINK function, triple tapping your device will be able to track toward a preset or custom goal of your choice.
To deactivate LINK, tap the on/off toggle on the top right corner of your LINK home page.
Notifications is a section of the App that enables you to customize the notifications you would like to receive on your activity tracker.
"My People" enables you to receive notifications from a selected amount of people in your contact list. You can set whether you want to be notified when they call, text and/or email you.
In your Notifications home page, tap “Add” next to “My People,” search or scroll through the contacts you would like to add and tap the back arrow to save.
You can add up to 6 people.
In the Notifications home page, tap “Add” next to “My Apps,” search or scroll through the available apps you would like to add and tap the back arrow to save.
On iPhones, not all notifications will get sent if multiple notifications are received on the phone at the same time (e.g. you have My App Notifications for all your apps and your phone receives Gmail, Inbox, Google+, Facebook, and Facebook Messenger at the same time, possibly only one of the "My App" notifications will trigger).
To deactivate all your notifications tap the on/off toggle on the top right corner of the Notifications home page.
Select "Edit" next to My People or My Apps.
To delete from My People choose the contact you would like to remove and press the right arrow. At the bottom of the contact screen select "Remove."
- To delete from My Apps choose the app you would like to remove and unselect it by pressing the check mark.
Yes. The number of vibes distinguishes the type of notification
Calls = 3 vibes
Texts = 2 vibes
- Emails = 1 vibe (same as notifications from Apps)
Instead of choosing a color, tap the "Vibration Only" Box for any contacts and/or apps of your choice. Your activity tracker will only vibrate when you receive a notification from that specific contact or app.
You should make sure your device battery has power and your device is connected properly to the app.
If the problem persists you may unpair your device from the phone and pair it again.
- If you are wearing another smartwatch device that is receiving notifications (e.g. Apple Watch, Pebble, etc.), the notification may not always go to both devices, and can in some cases only go to one of the devices, but not the other.
Be sure that the app you have selected to receive notifications for has the settings configured to show notifications on the lock screen of your phone. This determines what notifications make it to your device.
To access Settings, tap the 3 lines in the upper left of the app and select "Settings" from the navigation menu. In Settings, you can edit your activity and sleep goals, manage your profile, connected apps, notifications, and get support.
To edit your first or last name, email address, password, or personal data, go to Settings and select "My Profile." Tap on the field you wish to edit and use the keyboard. Tap the back arrow when finished.
To delete your account, go to Settings and select "My Profile." Tap “Delete Account” at the bottom of the screen and then, tap “Ok” to confirm.
To opt out of emails, go to Settings and then Notifications and tap "Opt-In." Toggle to opt in for or out of emails.
To opt out of push notifications, go to Settings and tap "Opt-In." Toggle to opt in for or out of push notifications.
The app language is automatically selected based on the language you set for your phone. If your phone's language is not one of the languages the app is translated in, the default language is English.
Tap the 3 lines in the upper left of the app to open the navigation menu, then select "My Devices."
Tap the 3 lines in the upper left of the app to open the navigation menu, then select "My Devices." Select the device that is connected to view more information.
Tap the 3 lines in the upper left of the app to open the navigation menu, then select "My Devices." Select the device you wish to remove and tap "Remove this device." Then, go to the phone’s Bluetooth settings and forget or unpair the device.
If you already have the app and want to add a new device, tap the 3 lines in the upper left of the app to open the navigation menu. Select "My Devices" and then, select "Add" in the upper right of the screen.
Refer to "Privacy Policy" in the app under Settings. To access Settings, select the 3 lines in the upper left of the app to open the navigation menu. Tap "Settings" then scroll down to select "About" where you will see links to the privacy policy and terms of use.
Your activity tracker has a 2-year limited warranty. Please read the warranty booklet included in the box or click here to download.
To contact customer care, tap the Support button in App Settings.
Hours: Monday - Friday 8:00AM - 7:00PM CST; Saturday 9:30AM - 6:00PM CST
Phone: 1-855-322-6465
Email: fossilq@fossil.com