US Returns & Exchanges

 

Fossil is committed to making your shopping experience a success and is offering free returns. If you are not 100% satisfied with your online purchase, we will accept returns of unworn merchandise for up to 90 days from purchase for a full refund. Proof of purchase or packing slip invoice is required for reimbursement of the full purchase price. In all cases, refunds will be made in the form of the original payment.

All online orders must be returned via the method described below.

Processing a Return with Packing Slip

The packing slip received in your shipment includes a return form and shipping label for your convenience. If you retained these forms, please follow the instructions below to process your return:

A.     Securely pack your item(s) in your original box or another box. Ensure labels are removed if you use the original box.

B.     Fill in the “RETURN DETAIL” page of your packing slip. In the items list, write a return reason code (provided on the form) and the quantity for each item from the order that is being returned.

Return reasons are as follows:

  1. Size too small
  2. Size too big
  3. Overall fit issue
  4. Damaged / Defective
  5. Color faded / Discolored
  6. Not as pictured
  7. Order delayed
  8. Damaged in transit
  9. Duplicate style / shipment
  10. General return / Gift
  11. Connectivity Issues

C.     Put the “RETURN DETAIL” page into the box before sealing it.

D.     Seal the package.

E.     Affix the return shipping label on the outside of the box.

The address is on your pre-printed label. All returns must be sent with proper documentation to:

FOS
ATTN: Web Returns
3901 W Miller Rd Suite 100
Garland, TX 75041

(Please note that this address is for mail-in web returns only.)

 

When processing your return, we will first refund any Fossil gift card used, then we will refund any other forms of payment used to place the original order.

 

Returns without Packing Slip

If you do not have your original "RETURN DETAIL" form or shipping label, you can still return your items using one of the options below:

 

Use your own shipping method

We highly recommend using a shipper who provides a tracking number so you can track your shipment. Please be sure to retain this tracking number for your records. Fossil is not responsible for packages lost in transit if sent via a non-trackable carrier.

Our shipping address for returns is:

FOS
ATTN: Web Returns
3901 W Miller Rd Suite 100
Garland, TX 75041

(Please note that this address is for mail-in returns only.)

 

Request a shipping label from Fossil

If you are in need of a new prepaid return shipping label, please contact Customer Care at 1-800-449-3056 or click here

When processing your return, we will first refund any Fossil gift card used, then we will refund any other forms of payment used to place the original order.

 

Exchanges

Need a different color, size, or item? The easiest way to make an exchange is by visiting a store near you. For store locations please click here.

If there’s not a store near you please return the item (using the return process) then place a new order online or give us a call at 1-800-449-3056 and one of our friendly Customer Care agents will be happy to place a new order for you!

 

Gift Cards Return Policy

Fossil Gift Cards and Fossil eGift Cards cannot be returned or redeemed for cash or credit except where required by law.

 

Personalized & Customized Items Return Policy

Custom timepieces and engraved or embossed items are considered final sale. No returns or exchanges accepted. If something isn’t quite right with your personalized item, please contact Customer Care at 1-800-449-3056 or click here.

 

International Order Returns

Returns policies for orders shipped internationally can be found on our International Orders page. For returns from military addresses outside of the United States, the customer will be responsible for any costs associated with return shipping.